Recenze společnosti Ricoh eShop - UK

Hi there Peter, Thank you for the brilliant 5 star review! We'd so glad to see that your monitor got delivered very quickly. We track the success all of our Ricoh eShop deliveries and are pleased to share the 70% of all Ricoh eShop orders last month reach our customers next working day. We're really proud of these statistics as it provides our customers with the confidence to know that their order will reach them quickly! Please follow us on LinkedIn to keep up-to-date with new products, services and updates on the Ricoh eShop. We'd love to see you there!

Hi Jim, Thank you for your feedback and for being a valued Ricoh customer for many years. We are very sorry for the disappointment caused by the delay in the availability of your inks and understand your concerns regarding the potential impact on your printheads and business operations. We appreciate that this experience has fallen short of the high standards you expect from us. While we are pleased that your previous orders have consistently met your expectations over the years, we recognise that this recent experience has been frustrating and does not reflect the level of service we strive to provide. Although supply chain challenges can occasionally affect product availability, we understand your comments regarding stock visibility and appreciate your candid feedback. Your concerns have been noted and will be shared with the relevant teams for review. Please always use our LiveChat, telephone or email service to find out more information about products/stock availability. We're available from 08.30-17.00 every working day and can support you readily during the procurement process. We hope to see you again in the Ricoh eShop.

Hi Lawrence Thank you very much for your 5‑star review! We're delighted to hear that you find our self-service platform straightforward and easy to use. It's great to know that the fast search functionality and personalised profile features make it effortless for you to find and order the products you need. We're especially pleased that the platform is meeting your ordering requirements and providing a convenient, efficient experience. Should you require any further assistance, please don't hesitate to get in touch. Also stay connected with us on LinkedIn for the latest updates on our products, services, and solutions. Thank you again for choosing Ricoh!

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We'd like to provide some additional context regarding the orders referenced. These were placed for non-cancellable, non-returnable (NCNR) items, which are specially sourced to order from our suppliers and have a standard lead time of 4–6 weeks. We appreciate that waiting for products can still be frustrating. We would also like to highlight that your most recent order was processed promptly and was out for delivery on the fourth working day, which reflects the level of service we strive to provide whenever products are available from stock. We understand that product availability is an important factor when choosing a supplier, and we recognise the inconvenience that extended lead times can cause. We are continually working with our supplier network to improve stock availability and reduce delivery times wherever possible. For future orders, if you would like to check stock availability or lead times before placing an order, our team is always happy to help. You can contact us via our Live Chat service, by phone, or by email, and we will do our best to provide the most up-to-date availability information to help you make an informed purchasing decision. Thank you again for your feedback. We genuinely value all customer comments and use them to help improve our products and services.

Hi Jennifer Thank you for your 5‑star review! We’re very pleased to hear that you had a great experience and that our quick turnaround met your expectations.Should you require any further assistance, please don’t hesitate to get in touch. Stay connected with us on LinkedIn for the latest updates on our products, services, and solutions. Thank you again for choosing us!

Hi Jason Thank you for your 5‑star review! We’re very pleased to hear that you were happy with our service and appreciated the quick delivery following your order. Should you require any further assistance, please don’t hesitate to get in touch. Stay connected with us on LinkedIn for the latest updates on our products, services, and solutions. Thank you again for choosing us!

Hi Liz Thank you for your 5‑star review! We’re delighted to hear about your positive experience with Ricoh and truly appreciate you taking the time to share your feedback.We’re committed to delivering great service and it’s always rewarding to know we’re meeting expectations. Stay connected with us on LinkedIn for the latest updates on products, services, and solutions designed to support your business. Thanks again for choosing Ricoh!

Hi Anne Thank you for your 5‑star review! We’re very pleased to hear that you’re happy with the fast and efficient service, and that your order arrived the next day and was delivered directly to your door. Should you require any further assistance, please feel free to contact us. Stay connected with us on LinkedIn for the latest updates on products, services, and solutions designed to support your business. Thanks again for choosing Ricoh! Kind Regards

Hi There Thank you for your 5‑star review and kind words! We’re really pleased to hear you consistently receive good service from Ricoh — that means a lot to us.If there’s ever anything we can do to support you further, please don’t hesitate to get in touch. Stay connected with us on LinkedIn for the latest updates on products, services, and solutions designed to support your business. Thanks again for choosing Ricoh! Kind Regards