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Recenze společnosti Ricoh eShop - UK

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Ricoh eShop - the efficient way to procure IT and Supplies for your business. Sign up for FREE today!

Služba
4.5
/5

5

4

3

2

1

31

7

2

3

0

43

hodnocení za poslední rok

Zobrazení všech 279 recenzí
Důvěryhodný zákazník
11 months ago
Datum nákupu: 05/08/2024
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Rebecca
Ricoh eShop - UK
10 months ago
Hi there, We’re thrilled to receive your fantastic 5-star review. Were delighted to hear that you found our services easy, and efficient and that we met your expectations. If there's anything else specific you loved about your experience we would love to hear more. Do you follow us on LinkedIn? If you don't, I would highly recommend doing so to keep up-to-date with all the latest news on what the Ricoh eShop is selling and doing! Thank you for choosing Ricoh to support you with your procurement needs.
Důvěryhodný zákazník
11 months ago
Datum nákupu: 05/08/2024
Great platform
The eShop is a great platform, very easy to use and always has the products we need. The customer service is great and we're always kept updated with the status of our orders.
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Rebecca
Ricoh eShop - UK
11 months ago
Hi there! Thank you so much for leaving a 5-star review of the Ricoh eShop! The Ricoh eShop team are on hand to help make your procurement as streamlined as possible. We ensure that you can communicate with us from start to finish, and beyond, to make sure your organisation fulfils their procurement needs quickly and efficiently. The platform is constantly evolving to meet our customer's needs and we're always happy to listen to feedback. We're glad to see that you find the platform easy-to-use and that you are able to find the products you need. The bespoke organisation of your eShop has hopefully helped to make the product selection process as easy as possible, allowing you to have more time. Thank you for your custom with us so far - we hope you continue to enjoy using the Ricoh eShop! If you haven't done so already, find us on LinkedIn and enter our £200 giveaway running until the end of August 2024!
Důvěryhodný zákazník
11 months ago
Datum nákupu: 29/07/2024
Item arrived addressed to an 'unknown person', the requested FAO field although completed online did not appear on the address label. This item had to be ordered in addition to service contract as...

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Rebecca
Ricoh eShop - UK
11 months ago
Hi there, Thank you for making the time to leave your feedback. Multiple users can have access to an organisation's Ricoh eShop account. This allows for different departments to order and manage their procurement needs, whether that be in IT, Administration, Procurement etc. The 'unknown user' on your order would have been a contact with your organisation but we can see this is now a legacy contact so we have made changes in your account to reflect this. For your next order, you will see your name on the delivery note. We understand that you use the Ricoh eShop to purchase additional toner alongside your existing service agreement. Regarding your eShop order I can see that your toner was ordered on the 24th and arrived on the 26th so we're pleased to see we could get that toner to you quickly outside of your service toner contract. If you have any eShop order concerns please don't hesitate to reach out to us via live chat where one of the customer executives can support you as best as possible. Thank you for your custom with the Ricoh eShop. I hope the changes we have made ensure your next order with us is as smooth as possible.
Důvěryhodný zákazník
1 year ago
Datum nákupu: 01/07/2024
Easy to Use
Very easy to purchase toners using the tabs which were created by Emma Hannon at Ricoh, rather than having to search through the website and not knowing which is the correct toner and are they in...

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Rebecca
Ricoh eShop - UK
1 year ago
Hi there, Thank you very much for your excellent 5-star review! It is great to see one of your account managers mentioned by name. With the Ricoh eShop, you have access to a vast catalogue of over 200k products but there is a team of Ricoh people here to support and help make your procurement efficient. We are glad to see you are benefitting from some of the customizable features on the Ricoh eShop. We have many features designed to streamline your procurement and save you time. If you would like to discuss any other features, simply reach out to the eCommerce team via our Live Chat (humans...not robots!) or give us a call on 01604 432250. Thank you for your continued business. We would love to stay connected with you! Please follow us on LinkedIn for updates, news, and more insights into our services.
JO
John
1 year ago
Datum nákupu: 24/06/2024
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Rebecca
Ricoh eShop - UK
1 year ago
Hi there John, Thank you for leaving us a positive star rating! We would love to hear any additional feedback you may have and support you to increase the 3-star to a 5-star experience. If you could please drop us an email and a member of the team would be keen to discuss your eShop experience with you. We have many features that can be implemented depending on your procurement needs. Our approval hierarchy ensures that your organisation can control maverick spending whilst our reporting feature provides you with high visibility of the spending behaviours in the eShop. The Ricoh eShop can also be customized to suit your needs. If there is anything specific you require, please give the team a call on 01604 432250 or email us at eshop.customerservices@ricoh.co.uk Thank you for your recent order!
Důvěryhodný zákazník
1 year ago
Datum nákupu: 24/06/2024
Friendly, helpful....
any calls, staff always helpful...
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Rebecca
Ricoh eShop - UK
1 year ago
Hi there, Thank you so much for your fantastic 5-star review! We are absolutely thrilled to hear that you had such a positive experience with us. Your kind words mean the world to our team, and we’re delighted that we could meet your expectations. We truly appreciate your support and are always here to make sure you have a great experience. If there's anything else we can assist you with, please don't hesitate to reach out. You may not have tried our LiveChat yet but I would encourage you to do so. We have a team on hand to reply within 2 minutes. Thank you for your custom and we look forward to seeing you in the Ricoh eShop once again.
Důvěryhodný zákazník
1 year ago
Datum nákupu: 10/06/2024
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Rebecca
Ricoh eShop - UK
1 year ago
Hi there, Thank you so much for your wonderful 5-star review! We are thrilled to see that you had a positive experience with us. Please know that we have a team of eCommerce experts who are available via phone, email and LiveChat. You will not be welcomed by a robot or automated FAQ system – you will speak with a member of the team who will support with any query. We would love to stay connected with you! Please follow us on LinkedIn for updates, news, and more insights into our services. Thank you again for your Ricoh eShop order. We hope to see you in the Ricoh eShop once again.
Důvěryhodný zákazník
1 year ago
Datum nákupu: 23/04/2024
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Rebecca
Ricoh eShop - UK
1 year ago
Thank you for your feedback on The Ricoh eShop. Your 3 star rating shows that you are happy with the service you have received from the team but we are always keen to understand how your experience can be improved. Any comments or feedback regarding your experience is really valuable to us as customers are central to our operations and it is imperative that we hear about your experience. We'd love a review from you in the future to understand how the Ricoh eShop helps with your procurement and identify any areas that we can support you with. The team are on hand to support via phone, email or Live Chat (no robots, all humans!) so if you do have anything you would like to let us know, please do! Thank you for your custom once again.
DA
Darren
BASILDON
1 year ago
Datum nákupu: 23/04/2024
Co říká Darren o Ricoh eShop - UK:
Pull ur socks up to be perfect
Its ok for the order We had to have ink and cleaner for our flatbed moving. This ink and cleaner was for the engineers to resite this machine Now this order took far far too long to arrive. A week...

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Rebecca
Ricoh eShop - UK
7 months ago
Hi there Darren, Thank you for taking the time to provide your feedback. We sincerely apologize for the inconvenience caused by the delay in your recent order. We understand the critical nature of the ink and cleaner for your flatbed machine and regret the downtime this has caused your operations. Your input is valuable to us, and we appreciate your honesty. We aim to offer complete, perfect service and will strive to address this weakness to better serve you and all our customers. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out - our team are available on our Live Chat should you need help or would like information about the ETA of your Ricoh eShop orders.
Důvěryhodný zákazník
1 year ago
Datum nákupu: 04/03/2024
No stock once order taken?
Poor service - not able supply paper needed.
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Rebecca
Ricoh eShop - UK
1 year ago
Hi there, We sincerely apologize for the experience you had with us. Your feedback is invaluable in helping us improve our service and I thank you for speaking with me on the phone to provide with me with more information on the matter. At the Ricoh eShop, we pride ourselves on providing personalized support to our customers. We understand the importance of having a direct point of contact to assist with any issues or concerns that may arise and can confirm that your dedicated account managers are aware and are working with you to ensure you are able to procure successfully in the future. If you ever need any immediate information or support, please use our Live Chat service available from the login page and at every stage in the Ricoh eShop. We can support with stock availability queries, delivery address additions and many more. Once again, we apologize for any inconvenience this may have caused you, and we thank you for bringing this to our attention. Your satisfaction is our top priority, and we are committed to earning back your trust. Thank you for making the time to leave us your feedback.
O Ricoh eShop - UK
We stock over 200,000 products spanning a range of over 300 categories including IT & Peripherals, Media & Supplies, Office Stationery & Furniture. A one-stop shop for all your procurement needs. We sell more than Ricoh-branded products, in fact, we sell a variety of over 350 world-renowned brands including DELL, HP, Apple, Lenovo and many more. We ensure your business finds the best value whilst encouraging responsible buying making the eShop the perfect choice for your procurement needs. Offering quick delivery service and support from our customer-centric eCommerce team to support your organisation's growth. The Ricoh eShop is part of Ricoh UK Ltd - to find out more search Ricoh eShop or join an Explore the Ricoh eShop session for a demonstration.
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O Ricoh eShop - UK
We stock over 200,000 products spanning a range of over 300 categories including IT & Peripherals, Media & Supplies, Office Stationery & Furniture. A one-stop shop for all your procurement needs. We sell more than Ricoh-branded products, in fact, we sell a variety of over 350 world-renowned brands including DELL, HP, Apple, Lenovo and many more. We ensure your business finds the best value whilst encouraging responsible buying making the eShop the perfect choice for your procurement needs. Offering quick delivery service and support from our customer-centric eCommerce team to support your organisation's growth. The Ricoh eShop is part of Ricoh UK Ltd - to find out more search Ricoh eShop or join an Explore the Ricoh eShop session for a demonstration.