Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Ricoh eShop - UK Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/ricoh | Feefo

Zobrazení všech 282 recenzí

Susan

6 years ago

Datum nákupu: 12/04/2019

Co říká Susan o Ricoh eShop - UK:

GOOD SERVICE

THEY WERE SO HELPFUL ND NOTHING WAS TOO MUCH TROUBLE. WOULD BUY FROM THEM AGAIN

Beth

Ricoh eShop - UK

6 years ago

Thank you for your wonderful five star review of The Ricoh eShop, Susan! We are delighted that you found The Ricoh eShop Team helpful in placing your first order with Ricoh. Our customers are at the forefront of everything we do, and so no request is ever too much to ask. Please feel free to contact us via LiveChat before placing your next order if there is anything further we can assist you with. Thank you again for your fantastic feedback of The Ricoh eShop, Susan. We look forward to hearing from you soon!

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John

Eastbourne

6 years ago

Datum nákupu: 28/03/2019

Co říká John o Ricoh eShop - UK:

Clear and Easy to use eshop

Overall pretty good, need more space for delivery instructions, slow to update with new/added products

Beth

Ricoh eShop - UK

6 years ago

Thank you for your positive feedback, John. We are extremely pleased that you find our eShop clear and easy to use. The Ricoh eShop is continually adapting to ensure that our customers needs are met. We appreciate your comments and will do our best to implement changes that will benefit our customers, and improve their experience in future releases of updates of our eShop. In the meantime, please do not hesitate to contact The Ricoh eShop Team who will be more than happy to add any products that you would like to see on your platform that are not already showing. You can contact us via email (eshop.customerservices@ricoh.co.uk) or LiveChat.

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Anthony

6 years ago

Datum nákupu: 17/03/2019

Co říká Anthony o Ricoh eShop - UK:

Very good customer service

Beth

Ricoh eShop - UK

6 years ago

Thank you Anthony for your updated review of The Ricoh eShop. We are delighted that you find our customer service of a high level. We strive to make our customers experiences on our eShop great. As discussed on our telephone call, stock levels are live and we work hard to ensure all orders placed are delivered within our 3 day SLA. We apologise that on this occasion your order exceeded this time due to reasons beyond our control. We will do better communicating any delay so you are kept informed. Thank you again for your continued business and ongoing use of The Ricoh eShop.

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Moira

6 years ago

Datum nákupu: 17/03/2019

Co říká Moira o Ricoh eShop - UK:

Easy to use, but miss passing the time of day with employee

Beth

Ricoh eShop - UK

6 years ago

Moira, we are so happy that you find The Ricoh eShop easy to use and we thank you for your wonderful five star review. One of the many benefits of our eShop mean that you can purchase your business needs quickly and at a time most convenient for yourself. However, your Account Manager is still always on hand if you feel you need to reach out to them. Also please do not hesitate to reach out to The Ricoh eShop Team via LiveChat, email or telephone and we would be more than happy to hear from you! Thank you again and hope to hear from you soon, Moira.

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Rickie

BBC Elstree

6 years ago

Datum nákupu: 17/03/2019

Co říká Rickie o Ricoh eShop - UK:

E-Shop so easy to use.

compared to the old system we had in place it is amazing, so easy to use.

Beth

Ricoh eShop - UK

6 years ago

Thank you for your great 5 star review and feedback, Rickie. The Ricoh eShop is constantly adapting to our customers needs and so we greatly appreciate the fact that the ease of our eShop has created an amazing experience for yourself. If you have any suggestions or recommendations of more ways to improve in the future, we are always very happy to hear from our customers. We look forward to seeing you on The Ricoh eShop again soon!

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Alan

6 years ago

Datum nákupu: 01/02/2019

Co říká Alan o Ricoh eShop - UK:

Simple and Easy

Really easy to use system. Very simple to navigate and it's also intuitive.

Ray

Ricoh eShop - UK

6 years ago

Thanks Alan for your great review feedback. It is really appreciated and we are pleased that you find The Ricoh eShop simple and easy to use. We know that our customers what to quickly find what they need, place it in the shopping basket and check out as fast as possible, so you can return to more important matters within your business, and we are happy you are experiencing this at your company. Thanks once again for all your business.

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James

6 years ago

Datum nákupu: 01/03/2019

Co říká James o Ricoh eShop - UK:

Website stated items had been delivered 2 days before they arrived.

Beth

Ricoh eShop - UK

6 years ago

Thank you for your feedback, James. We apologise that your eShop tracking was off in this circumstance. We are aware of some orders displaying as delivered before they have arrived, and we are looking into a resolution. If an order goes to delivered straight after placing the order, it would be right to think it is not correct. In your case, and in most cases, we are delivering in our 3 day SLA. However, if you notice that your orders are showing as delivered before they have been, please do reach out to us using our number (01727898050) or email address (eshop.customerservices@ricoh.co.uk) and we will be happy to provide you an ETA in writing.

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Garry

6 years ago

Datum nákupu: 01/02/2019

Co říká Garry o Ricoh eShop - UK:

Good, but needs some cleaning up.

The eShop is nice and easy to use. Sometimes naming convention seems a bit weird. Would be easier to use the search features if the same naming conventions were used across all products. Also...The...

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Beth

Ricoh eShop - UK

6 years ago

Thank you Garry for your positive comments. We have recently implemented a brand new web shop design which should help your searching be more efficient and further enriched. If you find that you are still unable to locate your desired item, please jump onto LiveChat and a member of the eShop team will be happy to assist you. We are extremely pleased that Bhavin has created a positive experience for yourself. He and the rest of our team look forward to hearing from you soon!

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Důvěryhodný zákazník

6 years ago

Datum nákupu: 01/02/2019

Lack of communication and lots of delays

Not had the best experiences thus far. Orders have been delayed with no communication from the team. Takes a while for them to get back to me when I want something, but when Ricoh want something,...

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Ray

Ricoh eShop - UK

6 years ago

Firstly thank you for sharing your experience using our eShop. What you have written is not want we expect and I can assure you is far from the norm. What you have stated we can defiantly improve on and work better with you to ensure you get the level of service you expect and also that we are capable of providing. I have asked a member of the eCommerce Customers Success team here at Ricoh to call you and address all your concerns. Your feedback is very helpful. My personal number is 07802 597842 should you ever need personal assistance. regards Ray Young.

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Carole

6 years ago

Datum nákupu: 01/02/2019

Co říká Carole o Ricoh eShop - UK:

the site is improving

I think the site is improving. However, it is not always easy to find exactly the product I want. eg I searched for SRA3 100gsm and the only product that came up was for tear resistant paper, so I...

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Beth

Ricoh eShop - UK

6 years ago

Thank you for your positive and informative feedback, Carole. You have raised a very important observation that has lead us to identify an issue within our search function, something that the eCommerce team are now working to resolve. Whilst we are in the process of implementing a more advanced search functionality, I would recommend searching by product code and adding this to your favourites to save time in the future. Please do not hesitate to use LiveChat to contact the team if you require any further assistance in locating your products.

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Neobdržel/a jste pozvánku k recenzi?

O Ricoh eShop - UK

We stock over 200,000 products spanning a range of over 300 categories including IT & Peripherals, Media & Supplies, Office Stationery & Furniture. A one-stop shop for all your procurement needs. We sell more than Ricoh-branded products, in fact, we sell a variety of over 350 world-renowned brands including DELL, HP, Apple, Lenovo and many more. We ensure your business finds the best value whilst encouraging responsible buying making the eShop the perfect choice for your procurement needs. Offering quick delivery service and support from our customer-centric eCommerce team to support your organisation's growth. The Ricoh eShop is part of Ricoh UK Ltd - to find out more search Ricoh eShop or join an Explore the Ricoh eShop session for a demonstration.

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01604 432250

900 Pavilion Dr, Northampton, Hertfordshire, NN4 7RG, United Kingdom

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Součást iniciativy Treefo

Spolupracujeme se společností Ecologi na financování projektů výsadby stromů výměnou za recenze, které shromáždí Ricoh eShop - UK

Další informace o společnosti Treefo

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Ricoh eShop - UK

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?