Recenze společnosti ProDog Raw

Hello Linda, Thank you so much for you support in sending in your five star rating on our service. If you have any questions or need assistance with your dogs diet, behaviour or food order, please get in touch at support@prodograw.com, we're happy to help. Best wishes Team ProDog

Thank you for your 5-star rating. We're delighted to know that you were happy with the service you received. Providing excellent customer care is something we take great pride in, so it's wonderful to see your positive feedback. Thank you for choosing us and for taking the time to leave a rating. We truly appreciate your support and look forward to serving you again in the future. Best wishes Team ProDog

Thank you for your wonderful review. Love your caption. Made us smile a lot. We're delighted to hear that Leo has been enjoying his raw meals every day for nearly three years. It sounds like mealtimes are one of the highlights of his day, and we love that he's always waiting eagerly for his food and never leaves a morsel behind. It's heartwarming also to know that your big, active boy is thriving and has all the energy he needs to run, jump, and play. Thank you for choosing us to feed Leo and for sharing his story. Please give your handsome Labrador a fuss from all of us. Best wishes Team ProDog

Hi Manuel, Thank you for your 5-star rating. We're delighted to know that you were happy with the service you received. Providing excellent customer care is something we take great pride in, so it's wonderful to see your positive feedback. Thank you for choosing us and for taking the time to leave a rating. We truly appreciate your support and look forward to serving you again in the future. Best wishes Team ProDog

Hi Mark, Thank you for your review. We're delighted to hear that your order arrived quickly and was well packed. We work hard to ensure every delivery reaches our customers in perfect condition, so it's great to know we got it right for you. Thank you for choosing us and for taking the time to share your feedback. We really appreciate your support. Best wishes Team ProDog

Hello Hazel, Thank you for your kind review. We're delighted to hear that you're happy with both our service and the quality of our packaging. We take great care to ensure every order arrives in perfect condition and ready to enjoy. Thank you for choosing us for your dog's raw food and for taking the time to share your experience. We truly appreciate your support and look forward to continuing to serve you and your dog. Best wishes Team ProDog

Thank you for your kind words. We're so pleased to hear that you've found our team helpful, informative, and easy to contact when needed. Providing great customer service is incredibly important to us, so it's lovely to know we were able to help when you needed to change a delivery date at short notice. We're also delighted that you find our website easy to navigate and that managing your regular orders is straightforward and convenient. Thank you for choosing ProDog Raw and for taking the time to share your experience. We truly appreciate your support and look forward to continuing to serve you and your dog. Best wishes Team ProDog

We're delighted to help you get the best from Merlin and even more delighted that he loves his food. Best wishes ProDog

Thank you for your lovely review. We're delighted to hear that your Sample Selection arrived quickly, exactly as expected, and in perfect condition. We take great care with our packaging to ensure every order stays frozen during transit, so it's wonderful to know everything arrived just as it should. We appreciate you taking the time to share your experience and hope your dog enjoys trying the different recipes. Thank you for choosing us. Best wishes Team ProDog

Hi David, Thank you for your feedback. We take all customer comments seriously and appreciate the opportunity to address your concerns regarding calorie content in some of our recipes. Following your enquiry, our nutritionist reviewed the recipes you highlighted and provided a detailed explanation of how calorie levels vary across our range. As outlined in the email sent to you, our meals are formulated to meet different nutritional needs, life stages, and activity levels, and feeding recommendations are tailored accordingly. We also explained that calorie and nutritional information is available to help customers select the most suitable recipes for their dogs. To summarise the nutritionist's response, some recipes are naturally more calorie-dense due to their ingredient composition and intended purpose, while others are formulated with lower calorie levels. We encouraged reviewing the feeding guidelines and selecting recipes that best match an individual dog's age, size, activity level, and weight management requirements. Your initial email conversation was asking to change from the luxury bundle to the low fat bundle in the light of your dog having surgery and therefore less mobile. The calorific content of every meal was also shared with you to help in your quest for lower calorie food. We are sorry that you felt we did not adequately address your concerns, as our intention was to provide a full explanation of the nutritional formulation behind our recipes. We always welcome customer feedback and continuously review our product information to ensure it is clear and helpful. Thank you again for sharing your experience. Best wishes Team ProDog