Recenze společnosti ProDog Raw

Hi Kay, Thank you so much for your lovely review. We're delighted to hear your Cocker is now enjoying his 100% raw meals and has found some favourite recipes. It's great that you took the transition at his pace, and it's fantastic to hear you've already noticed the smaller poops. Love his new dining preferences. Dogs certainly like to keep us guessing, and if a china plate (or even the kitchen floor!) is what makes mealtime enjoyable for him, then who are we to argue? Thank you as well for sharing the photo of your gorgeous dog – we always love seeing the wonderful dogs we have the pleasure of helping to feed. We really appreciate your support and hope he continues to thrive on his raw journey. Best wishes Team ProDog

Thank you for taking the time to leave your review. We're sorry to hear about the frustration you experienced when trying to bring your delivery forward. We understand how confusing it must have been to see your order left in a pending state with an incorrect delivery date, especially when you have a regular subscription in place. From our records, it appears the delivery remained on hold due to a payment issue, and once this was resolved with our Customer Support team, your delivery was able to be scheduled. If you have more questions please do email us at support@prodograw.com and we'll be happy to assist again. Best wishes Team ProDog

Hi Vikki, Thank you for your fantastic 5-star review. We're so pleased to hear your dogs have gone from turning their noses up at mealtimes to getting excited for their food. It's wonderful to know they're absolutely loving ProDog Raw. If you ever need any support with fussy eating in the future, please don't hesitate to get in touch. Our behaviourist, Caroline, will be more than happy to help get your dogs back on track and offer advice to keep mealtimes enjoyable. Thank you again for sharing your experience – it means a lot to us. Best wishes Team ProDog

Hi Chris, Thank you for taking the time to leave such detailed feedback. We're sorry to hear that our mixed bundle didn't meet your expectations and that you've decided to move to another supplier. Our mixed bundles are designed to provide a varied selection of proteins, although the exact mix can vary depending on stock availability. We appreciate your comments regarding the proportion of beef and your preference for salmon over haddock, and we'll be sure to pass this feedback on to our product team for consideration. We're pleased to hear you found the recipes to be of good quality and that you liked the convenience of our pots. We're also sorry that your earlier customer service experience and overall sales journey fell short of the standard we aim to provide. Thank you again for your honest feedback. We genuinely appreciate you taking the time to share it, as it helps us continue to improve both our products and our customers' experience. Best wishes Team ProDog

Hi Chris, Thank you for your wonderful 5-star review. We're delighted to hear your Pocket Bully is loving the venison and cleaning her bowl every mealtime. It's great to know she's doing well so far while you're working through her skin concerns. We hope she continues to thrive on her new diet. If you ever need any support or nutritional advice along the way, our nutrition team is always happy to help. Thank you for choosing ProDog Raw, and we wish your gorgeous girl continued progress. Best wishes Team ProDog

Thank you for your lovely 5-star review. We're so pleased to hear that your puppy is enjoying the switch to ProDog Raw Puppy and is now excited for mealtimes. It’s wonderful to know she’s happily tucking into her meals and that you’ve noticed such a positive change so early on. We hope she continues to thrive as she grows, and we wish you both many happy mealtimes ahead. Thank you for choosing ProDog Raw and for sharing your experience with us. Please do email us at support@prodograw.com if you have any questions or need support. Best wishes Team ProDog

Hi Mark, Thank you for taking the time to share your feedback. We're very sorry to hear that you've decided to leave us, and we completely understand how disappointing this experience has been. We're pleased our customer support team were able to assist you and arrange a refund, but we're sorry this wasn't enough to restore your confidence. We understand how frustrating repeated delivery issues can be. We continue to work closely with our courier partner to improve the delivery experience, as the quality and safety of our food in transit is incredibly important to us. Thank you for giving ProDog Raw a try, and we're genuinely sorry to see you go. We wish you and your dog all the very best for the future. Best wishes Team ProDog

Thank you for your super 5-star review. We're so pleased to hear that you find Flexx easy to use and that it's helping your 12-year-old Spaniel stay mobile and active. It's always great to hear when our products are supporting dogs to enjoy a happy, healthy life in their senior years. Wishing your lovely Spaniel many more comfortable adventures ahead. Best wishes Team ProDog

Thank you for your lovely 5-star review. We're delighted to hear that Revive is helping your very active Kelpie/Whippet recover after exercise. It's great to know it's supporting them in staying active and feeling their best. Thank you for choosing ProDog Raw, and we wish your energetic companion many more happy adventures. Best wishes Team ProDog