Thanks, Sally – we’re really pleased to hear your order arrived on time and you feel it was worth the money.
Recenze produktu
primrose-uk
Primrose
1 month ago
Thanks, Sally! We're delighted to hear it's made a lovely addition to your garden 🌿
Datum nákupu: 30/07/2026
0
Sdílet
CL
Christine leslie
Ověřeno Feefo
GBR
1 month ago
Co říká Christine leslie o Primrose:
The customer service and delivery service is second to none its excellent highly reccomend.
primrose-uk
Primrose
1 month ago
That’s a fantastic review, thanks Christine. We’re delighted you’d highly recommend us – just let us know if you need anything else!
Recenze produktu
primrose-uk
Primrose
1 month ago
Thank you so much for your lovely feedback, Christine – we’re delighted you’re so pleased with your cherub water feature and really appreciate the recommendation. 🌿💧
I’m really sorry you feel this way, Shelagh – that’s not the experience we want you to have. We will have a look Internally on how we can improve.
Recenze produktu
primrose-uk
Primrose
1 month ago
Thanks Shelagh for letting us know; I’m really sorry your order never arrived. Please email your details and order number to info@primrose.co.uk so we can look into this and resolve it for you.
primrose-uk
Primrose
1 month ago
Thanks for taking the time to share this, Shelagh – I’m really sorry for what was clearly an unacceptable experience with your order, the communication, and the resolution offered. We will look internally on how we can improve in future.
I’ve used Primrose before, and I’ve never had an issue with their supply or delivery.
primrose-uk
Primrose
1 month ago
Thanks Zena, that’s a fantastic review. Here at Primrose we work hard to give great service, so it’s lovely to hear you’ve always had smooth deliveries.
Recenze produktu
primrose-uk
Primrose
1 month ago
Thanks for sharing this, Zena. Fibreclay planters are designed to be strong, frost‑resistant and durable, so a tiny hairline mark may just be superficial, but visible cracks on arrival shouldn’t be ignored – please email our team with photos so we can assess it properly and sort this out for you.
Datum nákupu: 29/07/2026
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
2 months ago
My enquiry was dealt with promptly. However, I was disappointed as the installation instructions for the bird bath were not the ones for mine. Having been asked for photos of the booklet and battery...
Přečíst další
primrose-uk
Primrose
1 month ago
Thank you for your feedback and I'm really sorry we let you down over the incorrect instructions and then didn’t offer a solution. This isn’t the experience we want you to have – if you’re willing, please email our team again with your order details so we can review this and try to make it right.
Recenze produktu
primrose-uk
Primrose
1 month ago
Thanks for your feedback, and I’m sorry the fountain hasn’t met your expectations. Some of our solar bird baths do include battery backup, but not all models – please email us with your order details so we can check your product and discuss options.
Thanks for your feedback. We appreciate you taking the time to share this and we’ll use it to improve our products and service.
Recenze produktu
primrose-uk
Primrose
1 month ago
Thank you for sharing your experience, and I’m very sorry for the missing parts and delays you faced. We’re glad your refund was processed quickly, but we know we fell short overall and will use your feedback to improve our service and communication.
Datum nákupu: 29/07/2026
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
2 months ago
Great thank you
primrose-uk
Primrose
1 month ago
You’re very welcome! If you need anything else, just let me know.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.