Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Paymentshield Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/paymentshield | Feefo

Zobrazení všech 677 recenzí

Trusted Customer

Edinburgh

6 years ago

Datum nákupu: 31/12/2018

Co říká Trusted Customer o Paymentshield:

Poor poor poor

They changed my home address on file by error so renewal documents weren't received until I signed up to receive my info online. I tried to telephone them and although they should have been open I...

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Andrew

Paymentshield

6 years ago

Good Morning Karen,

I'm sorry to read about your recent experience.

I have passed your comments to our customer service team for further investigation as to why your address was changed in error and why you received a recorded message when calling us during open hours.

Thank you for taking the time to share your experience which gives us the opportunity to put it right and ensure it doesn't happen in the future.

Andrew, Paymentshield

Prohlédnout si celou recenzi zákazníka

Trusted Customer

6 years ago

Datum nákupu: 31/12/2018

Co říká Trusted Customer o Paymentshield:

They always send the renewal letter on time, giving you the time to compare with other companies. It would be good if people over sixty and not working full time could be offered a reduction for...

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Andrew

Paymentshield

6 years ago

Good Morning Pauline,

Thank you for sharing your posiitve experience of our service. We really appreciate you taking the time to do this.

I'll be sure to share your comments about loyalty discounts with the appropriate people.

All the best

Andrew, Paymentshield

Prohlédnout si celou recenzi zákazníka

Trusted Customer

6 years ago

Datum nákupu: 30/11/2018

Co říká Trusted Customer o Paymentshield:

Have found Paymentshield to be reliable, efficient and courteous.

Andrew

Paymentshield

6 years ago

Good Morning David,

Thank you for your 5 star review of our service on feefo! We really appreciate you taking the time to do this and it's great to read you've found us to be reliable efficient and courteous.

We're also thrilled to learn that you would recommend us to your friends and family.

Take care.

Andrew

Paymentshield

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

6 years ago

Datum nákupu: 30/11/2018

Timely communication..

Good and timely communication for policy renewal.

Andrew

Paymentshield

6 years ago

Good Morning,

Many thanks for your feedback on feefo. It's always great to read a positive review of our service.

All the best

Andrew

Paymentshield

Prohlédnout si celou recenzi zákazníka

Trusted Customer

6 years ago

Datum nákupu: 30/11/2018

Co říká Trusted Customer o Paymentshield:

Excellent value at a competitive price.

Very good value.Meets all my needs at a competitive price.I would recommend your company to others.

Andrew

Paymentshield

6 years ago

Afternoon Paul,

Thank you for giving us a review of our service on feefo. We really appreciate you taking the time to do this and we're thrilled to read you feel you are getting value and we're meeting all your needs.

It's also great to read that you'd recommend us to your friends and family.

All the best.

Andrew

Paymentshield

Prohlédnout si celou recenzi zákazníka

Trusted Customer

6 years ago

Datum nákupu: 30/11/2018

Co říká Trusted Customer o Paymentshield:

N/A

Prohlédnout si celou recenzi zákazníka

Trusted Customer

6 years ago

Datum nákupu: 30/11/2018

Co říká Trusted Customer o Paymentshield:

Renewing insurance

I spoke to a very helpful guy over the phone, I'm the type of person who will ask hundreds of questions which I did in this phonecall to make sure I was getting the right deal for myself, he couldn't...

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Andrew

Paymentshield

6 years ago

Hi Carolyn,

Many thanks for taking the time to leave us your five star review on feefo. We're thrilled to see you'd recommend us to your friends and family.

It's also great to read such positive comments about a member of the team and the positive impact this had on your experience, so I will be sure your comments get back to him.

All the best

Andrew, Paymentshield

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

6 years ago

Datum nákupu: 30/11/2018

organised

had to make a claim. Was dealt with swiftly and efficiently. I would certainly recommend them.

Andrew

Paymentshield

6 years ago

Good Morning,

We really appreciate you taking the time to give us your feedback. We're delighted to hear about your positive claims experience and that you'd recommend us.

Thank you.

Andrew

Paymentshield

Prohlédnout si celou recenzi zákazníka

Trusted Customer

6 years ago

Datum nákupu: 30/11/2018

Co říká Trusted Customer o Paymentshield:

Good price for house and contents insurance

When I was renewing my insurance, they were very helpful and patient. I got a good price for my house/contents insurance.

Andrew

Paymentshield

6 years ago

Hi Stephanie,

It's great to read your experience of our service. We're delighted to learn you'd also recommend us to your friends and family.

Thank you for taking the time to do this, we really appreciate it.

I hope you have a great weekend

Andrew

Paymentshield

Prohlédnout si celou recenzi zákazníka

Trusted Customer

6 years ago

Datum nákupu: 30/11/2018

Co říká Trusted Customer o Paymentshield:

Prompt payment

Very good had to make a claim last year very prompt service helpful staff

Andrew

Paymentshield

6 years ago

Good afternoon Theresa,

Thank you for taking the time to leave us your feedback on feefo. It's great to hear you had a positive experience at what can be a stressful time.

We really appreciate you taking the time to share this with us. It's also great to see that you would recommend us to your friends and family.

Take care

Andrew, Paymentshield

Prohlédnout si celou recenzi zákazníka

Neobdržel/a jste pozvánku k recenzi?

O Paymentshield

Paymentshield work hard to make life easier for their policyholders, especially when life doesn’t go to plan. Paymentshield offer 5 Star Defaqto rated insurance products and partner with cherry picked insurers who provide a claims service centred on keeping families in their homes or getting them back there as quickly as possible.

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08448921700

A: 40 Mitre Street, Aldgate, Greater London, EC3A 5BZ, United Kingdom

Proč věřit recenzím Feefo?