Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Ornamental Trees Ltd Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/ornamental-trees-ltd | Feefo

Zobrazení všech 9,987 recenzí

Clinton Basford

Horsham

18 days ago

Datum nákupu: 25/04/2025

Co říká Clinton Basford o Ornamental Trees Ltd:

Poor service.

I'm absolutely speechless, appalled

Recenze produktu

Důvěryhodný zákazník

27 days ago

Datum nákupu: 09/04/2025

Avoid - no follow-up even when promised

Really awful service and no follow up. The company left a reply to my original review with seemingly an effort to help. But after I got in touch they have not replied. Their response on the review...

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Recenze produktu

Customer Services

Ornamental Trees Ltd

27 days ago

Hi there, thank you for your feedback. We’re truly sorry to hear about your experience. This is absolutely not the standard of service we aim to provide, and we sincerely apologise for the disappointment and frustration caused. Your feedback has been passed on to the relevant team, and we are working hard to put this right for you. Please do reach out to us directly at sales@ornamental-trees.co.uk or give us a call—someone from our team will be in touch to advise on the next steps and help resolve this issue as quickly as possible. Thank you for bringing this to our attention. We truly value your feedback and are committed to improving our service. Kind regards, Customer Services.

Důvěryhodný zákazník

20 days ago

They team have not been in touch. Their message here is just to make it look like they care to other customers but the reality is they don't.

Customer Services

Ornamental Trees Ltd

27 days ago

We’re very sorry to hear you were disappointed with your tree. Please be assured that every tree we send out is thoroughly checked and we never knowingly dispatch unhealthy plants. We want all of our customers to be 100% satisfied with their order. That said, we completely understand your concerns and apologise for the frustration caused. We’re currently experiencing a very busy period, but we are working hard to resolve this as soon as possible. In the meantime, please do get in touch with us at sales@ornamental-trees.co.uk so we can look into this further for you.

Důvěryhodný zákazník

20 days ago

I have been in touch but the team have not bothered to reply the message from them is just marketing

Důvěryhodný zákazník

26 days ago

Datum nákupu: 16/01/2025

Disappointing Experience

I was excited to purchase an Osakazuki tree from Ornamental Trees, expecting quality and reliable customer support. Unfortunately, my experience has been deeply disappointing. The tree I received...

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Recenze produktu

Hiro Miyamoto

Cambridgeshire

1 month ago

Datum nákupu: 05/04/2025

Co říká Hiro Miyamoto o Ornamental Trees Ltd:

Wrong plant and bad customer service

Service currently non existent. No one replies to emails or picks up the phone. There is no way of getting through to them. The automated phone answer is that they are going through a busy time. ...

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Recenze produktu

Brian Patterson

Durham

1 month ago

Datum nákupu: 11/04/2025

Co říká Brian Patterson o Ornamental Trees Ltd:

Choisya Sundance shrub

Rubbish service no communication whatsoever did not get what I paid for selling 12L pot but delivered a 10 L pot shrub was very small for the money and could not get to speak to anyone by email or...

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Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, Thank you for your leaving this feedback, we are sorry to hear you are not happy with your experience. Please accept our apologies for the delay in communication, we are now experiencing a high volume of enquiries coming into the business as we are in the midst of our peak season and our customer service team are trying to manage this as best they can. We sincerely apologise for any inconvenience caused by the pot size discrepancy, rest assured we are confident this should not affect the health of the shrub and we hope you will enjoy your product for many years to come. Should you have any further questions going forward please do not hesitate to contact us and we will be more than happy to assist you where possible. Kindest Regards Customer Services

Recenze produktu

Důvěryhodný zákazník

1 month ago

Datum nákupu: 27/03/2025

AVOID IF YOU MAY NEED TO AMEND YOUR ORDER!!!

I ordered 2 trees separately in spring. First tree arrived & was perfect, then I realised I had insufficient room spare for the second tree ordered on advance purchase. I emailed their sales on 10...

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Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, please accept our apologies for the delay in you receiving your refund, we have investigated this issue and it has become apparent this is stuck at the pending stage on our system. We have released this for refund as a matter of urgency and you should receive your refund today. Again we do apologise for this inconvenience. Kindest Regards Customer Services

Recenze produktu

Dr Mark Tonge

Cumbria

1 month ago

Datum nákupu: 29/03/2025

Co říká Dr Mark Tonge o Ornamental Trees Ltd:

Apple tree

Excellent service

Recenze produktu

Důvěryhodný zákazník

1 month ago

Datum nákupu: 17/03/2025

Would advise strongly not to use this company. I have been so disappointed with my recent order. The plants arrived late (five weeks to arrive with no updates from the company) and were small and...

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Customer Services

Ornamental Trees Ltd

1 month ago

Hi there, We are sorry to hear you are not happy with your experience and we appreciate this is extremely frustrating for you. Please accept our apologies for the delay in communication, we are experiencing a high volume of enquiries coming into the business as we are in the midst of our peak season and our customer service team are trying to manage this as best they can. We have located your email communication which has been forwarded to a Manager who will in turn respond accordingly to you by close of business today

Recenze produktu

Důvěryhodný zákazník

1 month ago

Datum nákupu: 29/03/2025

An excellent service with quality goods provided.

Excellent, the tree arrived as stated on the confirmation of order.

Recenze produktu

Důvěryhodný zákazník

1 month ago

Datum nákupu: 24/03/2025

Prompt well packaged professional delivery.

Recenze produktu

Neobdržel/a jste pozvánku k recenzi?

O Ornamental Trees Ltd

At Ornamental Trees, we are passionate about helping you bring your outdoor space to life with the finest selection of plants including ornamental trees, fruit trees, shrubs, climbers and much more. We are proud to have won the Feefo Platinum Trusted Service Award for 6 years running.

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01943 660870

River View Farm, Leathley Lane, Leathley, North Yorkshire, West Yorkshire, LS21 2JR, United Kingdom

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Součást iniciativy Treefo

Spolupracujeme se společností Ecologi na financování projektů výsadby stromů výměnou za recenze, které shromáždí Ornamental Trees Ltd

Další informace o společnosti Treefo

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Ornamental Trees Ltd

Cercis canadensis 'Forest Pansy' TreeVíce recenzí pro tento výrobek (8)Prohlédnout si stránku výrobkuSee my review of the other tree I bought - the pictures shown on the website look nothing like the stick I received. Avoid.

Rootgrow - 150gVíce recenzí pro tento výrobek (48)Prohlédnout si stránku výrobkuI am not sure about this product as I used it as per instructions but the tree is dying.

After Plant Tree & Shrub FertiliserVíce recenzí pro tento výrobek (6)Prohlédnout si stránku výrobkuI am not sure about this product as I used it as per instructions but the tree is dying.

Sorbus vilmorinii TreeVíce recenzí pro tento výrobek (2)Prohlédnout si stránku výrobkuOrdered sorbus vilmorinii tree

Discovery Apple TreeVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuApple tree arrived in good time, well packaged and in looks healthy and vigorous. It is settling in well.

Hydrangea petiolarisVíce recenzí pro tento výrobek (3)Prohlédnout si stránku výrobkuGrowing well, quality plant.

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?