Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Ornamental Trees Ltd Recenze | Hodnocení zákaznického servisu pro {{merchantUrl}} | Feefo

Zobrazení všech 9,991 recenzí

Simon Wilson

Ověřeno Feefo

9 months ago

Co říká Simon Wilson o Ornamental Trees Ltd:

Good service as usual

Recenze produktu

Datum nákupu: 22/08/2024

Simon Wilson

Ověřeno Feefo

9 months ago

Co říká Simon Wilson o Ornamental Trees Ltd:

Good service as usual

Recenze produktu

Datum nákupu: 16/01/2025

Jennifer Marsh

Ověřeno Feefo

10 months ago

Co říká Jennifer Marsh o Ornamental Trees Ltd:

Disappointing

I originally gave good feedback for this company since my last contact and their response, I have changed my mind

Recenze produktu

Datum nákupu: 16/01/2025

Důvěryhodný zákazník

Ověřeno Feefo

11 months ago

Dead tree and no reply to my emails

Really bad service. Waited about 3 months for my tree to be delivered. It died after 3 months. No reply to my emails requesting a replacement

Recenze produktu

Datum nákupu: 16/01/2025

Clinton Basford

Ověřeno Feefo

Horsham

11 months ago

Co říká Clinton Basford o Ornamental Trees Ltd:

Poor service.

I'm absolutely speechless, appalled

Recenze produktu

Datum nákupu: 25/04/2025

Důvěryhodný zákazník

Ověřeno Feefo

12 months ago

Avoid - no follow-up even when promised

Really awful service and no follow up. The company left a reply to my original review with seemingly an effort to help. But after I got in touch they have not replied. Their response on the review...

Přečíst další

Recenze produktu

Customer Services

Ornamental Trees Ltd

12 months ago

Hi there, thank you for your feedback. We’re truly sorry to hear about your experience. This is absolutely not the standard of service we aim to provide, and we sincerely apologise for the disappointment and frustration caused. Your feedback has been passed on to the relevant team, and we are working hard to put this right for you. Please do reach out to us directly at sales@ornamental-trees.co.uk or give us a call—someone from our team will be in touch to advise on the next steps and help resolve this issue as quickly as possible. Thank you for bringing this to our attention. We truly value your feedback and are committed to improving our service. Kind regards, Customer Services.

Důvěryhodný zákazník

11 months ago

They team have not been in touch. Their message here is just to make it look like they care to other customers but the reality is they don't.

Customer Services

Ornamental Trees Ltd

12 months ago

We’re very sorry to hear you were disappointed with your tree. Please be assured that every tree we send out is thoroughly checked and we never knowingly dispatch unhealthy plants. We want all of our customers to be 100% satisfied with their order. That said, we completely understand your concerns and apologise for the frustration caused. We’re currently experiencing a very busy period, but we are working hard to resolve this as soon as possible. In the meantime, please do get in touch with us at sales@ornamental-trees.co.uk so we can look into this further for you.

Důvěryhodný zákazník

11 months ago

I have been in touch but the team have not bothered to reply the message from them is just marketing

Datum nákupu: 09/04/2025

Důvěryhodný zákazník

Ověřeno Feefo

12 months ago

Disappointing Experience

I was excited to purchase an Osakazuki tree from Ornamental Trees, expecting quality and reliable customer support. Unfortunately, my experience has been deeply disappointing. The tree I received...

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Recenze produktu

Datum nákupu: 16/01/2025

Hiro Miyamoto

Ověřeno Feefo

Cambridgeshire

1 year ago

Co říká Hiro Miyamoto o Ornamental Trees Ltd:

Wrong plant and bad customer service

Service currently non existent. No one replies to emails or picks up the phone. There is no way of getting through to them. The automated phone answer is that they are going through a busy time. ...

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Recenze produktu

Datum nákupu: 05/04/2025

Brian Patterson

Ověřeno Feefo

Durham

1 year ago

Co říká Brian Patterson o Ornamental Trees Ltd:

Choisya Sundance shrub

Rubbish service no communication whatsoever did not get what I paid for selling 12L pot but delivered a 10 L pot shrub was very small for the money and could not get to speak to anyone by email or...

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Customer Services

Ornamental Trees Ltd

1 year ago

Hi there, Thank you for your leaving this feedback, we are sorry to hear you are not happy with your experience. Please accept our apologies for the delay in communication, we are now experiencing a high volume of enquiries coming into the business as we are in the midst of our peak season and our customer service team are trying to manage this as best they can. We sincerely apologise for any inconvenience caused by the pot size discrepancy, rest assured we are confident this should not affect the health of the shrub and we hope you will enjoy your product for many years to come. Should you have any further questions going forward please do not hesitate to contact us and we will be more than happy to assist you where possible. Kindest Regards Customer Services

Recenze produktu

Datum nákupu: 11/04/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

AVOID IF YOU MAY NEED TO AMEND YOUR ORDER!!!

I ordered 2 trees separately in spring. First tree arrived & was perfect, then I realised I had insufficient room spare for the second tree ordered on advance purchase. I emailed their sales on 10...

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Customer Services

Ornamental Trees Ltd

1 year ago

Hi there, please accept our apologies for the delay in you receiving your refund, we have investigated this issue and it has become apparent this is stuck at the pending stage on our system. We have released this for refund as a matter of urgency and you should receive your refund today. Again we do apologise for this inconvenience. Kindest Regards Customer Services

Recenze produktu

Datum nákupu: 27/03/2025

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Součást iniciativy Treefo

Spolupracujeme se společností Ecologi na financování projektů výsadby stromů výměnou za recenze, které shromáždí Ornamental Trees Ltd

Další informace o společnosti Treefo

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Ornamental Trees Ltd

Stella Cherry TreeVíce recenzí pro tento výrobek (30)Prohlédnout si stránku výrobkuGood tree, good price, got some cherries our first year as well.

RootgrowVíce recenzí pro tento výrobek (1,152)Prohlédnout si stránku výrobku

Prunus mume 'Omoi-no-mama'Více recenzí pro tento výrobek (3)Prohlédnout si stránku výrobkuReasonably vigorous tree, beautiful flowers and great scent. Delivered in good condition and good price.

Avalon Pride Peach TreeVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuGood tree, sturdy and productive

Cercis canadensis 'Forest Pansy' TreeVíce recenzí pro tento výrobek (8)Prohlédnout si stránku výrobkuSee my review of the other tree I bought - the pictures shown on the website look nothing like the stick I received. Avoid.

Rootgrow - 150gVíce recenzí pro tento výrobek (48)Prohlédnout si stránku výrobkuI am not sure about this product as I used it as per instructions but the tree is dying.

After Plant Tree & Shrub FertiliserVíce recenzí pro tento výrobek (6)Prohlédnout si stránku výrobkuI am not sure about this product as I used it as per instructions but the tree is dying.

Sorbus vilmorinii TreeVíce recenzí pro tento výrobek (2)Prohlédnout si stránku výrobkuOrdered sorbus vilmorinii tree

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?