Recenze společnosti Oliver's Travels

Hi Annette, Thank you for your feedback. We're very glad to hear you enjoyed the villa's lovely location and that the booking process was handled professionally. We're truly sorry to hear that the concierge services didn’t meet your expectations and that the additional services you requested weren’t delivered. Unfortunately, in this instance, the local supplier was unable to provide the extra service for this property, and we sincerely apologize for the inconvenience caused. Your comments are important to us, and we’ll continue working to improve the experience for all our guests. Best wishes, Oliver's Travels

Hi! Thank you for your feedback. We’d like to reassure you that our team regularly monitors the on-site inbox and aims to respond as promptly as possible. During weekends, we operate with a more limited team so we must prioritise based on the urgency of each enquiry to ensure that all essential matters are handled efficiently, so some replies may occasionally take a couple of hours. Regarding the Tourist Climate Tax, The Greek government requires owners to collect a Tourist Climate Tax. As stated clearly in the property listing and our T&C, this tax is collected in cash by the property manager on arrival. We aim to ensure this information is transparent and accessible prior to your stay. We appreciate your comments and hope to have the opportunity to welcome you again in the future. Best regards, Oliver's Travels