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Recenze společnosti Neptune

Neptune is an interiors retailer recognised for its exacting standards, design-led aesthetic and expert craftsmanship.

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Neptune již není aktivním zákazníkem Feefo
Zobrazení všech 9,955 recenzí
KT
Karen Thomas
4 years ago
Datum nákupu: 08/03/2021
Co říká Karen Thomas o Neptune:
Prompt delivery and email contact. Good stock availability. Thank you. Disappointing experience with local fitter/supplier who hasn’t forwarded the fabric swatch I requested by phone from your...

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Ellie Millican
Neptune
4 years ago
Thank you so much for taking the time to leave us a review. I am so sorry you haven't had the experience you were hoping for in our Chichester store, I would be more than happy to help you get the samples you are after, or just to chat if you would like to talk in more detail about your experience. I can give you a call, or you can contact me on ellie.millican@neptune.com if you wish. Have a lovely weekend!
KT
Karen Thomas
4 years ago
Thank you Ellie for your prompt response. I will contact you shortly.
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Důvěryhodný zákazník
4 years ago
Datum nákupu: 26/09/2020
I had a delay receiving my item but the staff were excellent about keeping me informed on its progress and I couldn’t fault the service.
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Laura Munslow
Neptune
4 years ago
Thank you so much for your review and I am happy the team have kept you well informed. I am sorry for he delay in your order and thank you for your patience and understanding. I hope you have a lovely rest of you weekend and a lovely start to the new week!
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Důvěryhodný zákazník
4 years ago
Datum nákupu: 04/11/2020
Excellent service.
Great service throughout, and very pleased with my new lamp! The only negative is that I had to wait 5 months for delivery.
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Laura Munslow
Neptune
4 years ago
Thank you for the generous review and I am happy you like your Hanley lamp - you are right, this has been a long time coming and thank you so much for your patience and your custom at this time - this means so much to us and I am very happy to see you are happy with the lamp! I hope you are keeping safe and having a pleasant weekend!
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Russ Fowler
4 years ago
Datum nákupu: 21/02/2021
Co říká Russ Fowler o Neptune:
Deliver when you say you will
Did not show up on scheduled day despite we waiting all day
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Laura Munslow
Neptune
4 years ago
Hi Russ, my name is Laura. I am very sorry we did not deliver on first date - I am very sorry for the disappointment and inconvenience caused. Please let me know if there is anything else I may be able to help with or any further comments, my direct email is laura.munslow@neptune.com and I would look forward to chatting to you.
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Důvěryhodný zákazník
4 years ago
Datum nákupu: 28/01/2021
Very poor, placed order end January and still not received, was due beginning March, then moved a week and since then no news. I have asked order to be cancelled and a refund given.
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Laura Munslow
Neptune
4 years ago
I am very sorry to read you had experienced a delay on your order, I understand the frustration of having to then find an alternative gift and I am sorry for the inconvenience. I have checked your order and it is showing as delivered on the 17th of March (having been sent on the 12th) - please may you confirm this has not been received and I can open an investigation with Royal Mail to retrieve the package. I can be reached direct on laura.munslow@neptune.com and would be happy to resolve this for you. Once again, I am sorry for this and look forward to resolving this for you.
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MM
Mary La Monica
4 years ago
Datum nákupu: 09/03/2021
Co říká Mary La Monica o Neptune:
Excellent service great paint love Neptune paints ❤️ It’s a family thing my daughter introduced me to your paints and I’ve never looked back Thankyou ❤️❤️
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Laura Munslow
Neptune
4 years ago
Thank you so much for letting us know, Monica! What a lovely introduction - Thank you and your daughter for continued support! I hope you have a lovely week ahead and Thank you again for your generous words!
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Důvěryhodný zákazník
4 years ago
Datum nákupu: 10/03/2021
Prompt delivery of an exact replacement product
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Laura Munslow
Neptune
4 years ago
Than you for letting us know al received quickly and you are happy with your new parasol canopy! I hope you are enjoying a lovely weekend with some sunshine!
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Důvěryhodný zákazník
4 years ago
Datum nákupu: 06/02/2021
Great customer service
Really good customer service, friendly staff member who arranged a delivery date, timely confirmation, and lovely delivery men who took care with transporting and assembling the furniture.
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Laura Munslow
Neptune
4 years ago
Than you so much for leaving us a generous review! I am happy to read all went well and you are enjoying the new addition to your home! I will make sure to pass your lovely words to our teams that helped, they will be very happy to have made your experience a positive one. I hope you are well and keeping safe!
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Důvěryhodný zákazník
4 years ago
Datum nákupu: 23/01/2021
The only little niggle was the amount of time to wait from order to delivery..but worth the wait!
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Laura Munslow
Neptune
4 years ago
Thank you for leaving a review and letting us know of your experience. I am sorry for the wait on your order and Thank You for your patience - I am happy to read you are happy with them now that they are in your home! I hope you have a lovely Sunday and we look forward to seeing you soon.
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Důvěryhodný zákazník
4 years ago
Datum nákupu: 15/02/2021
Polite, efficient, on time.
They were polite, efficient, and on time. Nothing else is needed!
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Laura Munslow
Neptune
4 years ago
Thank you for leaving us a lovely review! It looks like you will be sorted for the summer sunshine coming up - I hope you are keeping well and safe and we look forward to welcoming you back soon!
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O Neptune
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune is an interiors retailer recognised for its exacting standards, design-led aesthetic and expert craftsmanship. Perhaps most well-known for its kitchens, every Neptune piece is designed for a lifetime of use, with its trademark ‘look’ being rooted in British heritage.
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Blagrove, Swindon, Wiltshire, SN5 8YG, United Kingdom
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O Neptune
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune is an interiors retailer recognised for its exacting standards, design-led aesthetic and expert craftsmanship. Perhaps most well-known for its kitchens, every Neptune piece is designed for a lifetime of use, with its trademark ‘look’ being rooted in British heritage.