Hi Anthea, I am so sorry for the delay in both of your orders - I am happy that the Hanover is now with you and the Hanley is due in early April, after, as you rightly said, a very long wait. I would be happy to find out more about your experience either by giving you a call at a suitable time or via email, if preferable? My direct email is laura.munslow@neptune.com. I hope you have had a lovely weekend and thank you for your patience and I look forward to finding out more, so we can improve for the future. Best wishes, Laura.