Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

My Cruises Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/mycruises | Feefo

Zobrazení všech 1,895 recenzí

Leonie Martin

5 years ago

Datum nákupu: 01/08/2019

Co říká Leonie Martin o My Cruises:

Very efficient and easy to deal with prompt answers and accurate booking information

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 05/08/2019

I would recommend My Cruises, so far the experience has been good, a little more feedback in regards to how the booking is progressing would be nice.

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Isabella Spalding

5 years ago

Datum nákupu: 11/10/2019

Co říká Isabella Spalding o My Cruises:

Friendly & helpful

Very friendly & helpful, I was given a lot of useful info

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Elio De Luca

5 years ago

Datum nákupu: 20/07/2019

Co říká Elio De Luca o My Cruises:

I initially thought that they were very informative about the cruise I was interested in. Since then I asked for information about which ports were a must see on the cruise, because I can't afford...

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Charlene

My Cruises

5 years ago

Hello there, Thank you so much for your feedback and we sincerely apologise for the level of service you received while booking your holiday. We are so sorry for the lack of follow up as this is not keeping with the company values. We will pass this feedback to the relevant department to ensure training and procedures are improved for a more personal customer service experience in the future. If you would like to discuss anything further please let us know and we will be in contact again soon. Kind regards, My Cruises

Elio De Luca

5 years ago

The representative contacted me and advised me who I should talk to. Thank you.

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 09/08/2019

When I called up for my holiday booking was very helpful with the service.

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Kerry Gajda

5 years ago

Datum nákupu: 14/09/2019

Co říká Kerry Gajda o My Cruises:

too early to put in a rating

cant really rate as just booked. not really had any interaction with the company. deposit paid and email was sent back in receipt of the booking deposit

Charlene

My Cruises

5 years ago

Thank you for your response, we look forward to ensuring a smooth and enjoyable holiday for you. Kind regards, My Holiday Centre

Kerry Gajda

5 years ago

nothing further to add

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 21/06/2019

Very good service, the team are wonderful

Staff are very good. Extremely happy with the service great deals.

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 22/07/2019

prompt in getting back to us with options and confirmations,

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Josephy Conlan

5 years ago

Datum nákupu: 02/08/2019

Co říká Josephy Conlan o My Cruises:

yes

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Důvěryhodný zákazník

5 years ago

Datum nákupu: 08/11/2019

Love to hear your happy voice

In general the service and following up mater is great, but it would be better to hear a cheer up voice when someone answers the phone (as this is a online service provider) to lift up the positive...

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Charlene

My Cruises

5 years ago

Hello there, Thank you so much for your response and we appreciate your enthusiasm in getting in touch with our Cruise Experts. We agree that our Cruise Experts should be cheerful and friendly when speaking with our customers and we have passed this feedback to the relevant department to remind them that it is important to speak with our travellers in a friendly and approachable tone. We will be glad to have you onboard and thank you again for taking the time to provide this feedback. Kind regards, My Cruises.

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Neobdržel/a jste pozvánku k recenzi?

O My Cruises

My Cruises is a unique Australian owned company whose aim is to make cruising less confusing. Offering a hand-picked selection of the best cruises and packaging them together with flights, transfers and added bonuses such as pre-cruise city breaks to create unbeatable value cruise holidays. Customer experience is our number one priority, and we ask every customer for a My Cruises review so we can constantly improve our customer service. My Cruises testimonials are consistently positive and our happy customers love the service they receive.

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Suite 127a, Level 1,, Oasis Centre Victoria Ave, Broadbeach, Queensland, 4218, Australia

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