Thank you very much for taking the time to share your feedback, and for choosing to travel with Luxury Gold.
We are truly grateful for your reflections on your experience, particularly your visit to Hiroshima. Hearing a personal account from a survivor is indeed a moving and humbling experience, and we are pleased that this moment resonated so strongly with you.
We also appreciate your constructive feedback regarding the museum visits, including the National Museum in Tokyo. Your suggestion for a more guided and curated experience led by an expert is very valuable, and we understand how this could further enrich the visit and provide deeper context. Please be assured that your comments have been noted and will be shared with our team for review as we continually look for ways to enhance our guest experience.
Thank you once again for travelling with us. We hope to have the pleasure of welcoming you on another journey in the future.
Good service - well organised trip. Guide was very professional and helpful. Fascinating experience now ticked off the bucket list.
Recenze produktu
Kim Devereux
Luxury Gold
1 month ago
Thank you very much for taking the time to share your feedback, and for choosing to travel with Luxury Gold.
We are pleased to hear that you found the trip to be well organised and that your Travel Concierge provided professional and helpful support throughout your journey. It is also wonderful to know that this experience was a meaningful one for you and that it fulfilled a long-held ambition.
At the same time, we greatly appreciate your balanced and constructive feedback. We are sorry to hear that certain aspects of the itinerary and some of the cultural experiences did not fully meet your expectations. Your comments regarding opportunities to explore elements such as sumo wrestling and samurai heritage are particularly valuable, as these are indeed important parts of Japan’s rich cultural landscape.
We also regret that the visit involving the cherry tree specialist did not provide the level of insight you had hoped for. Feedback such as yours is essential in helping us review and refine these experiences to ensure they are both engaging and informative for our guests.
Please be assured that your comments have been shared with our team for careful consideration as we continually look to enhance our itineraries and overall guest experience.
Thank you once again for travelling with us. We hope to have the opportunity to welcome you again in the future.
Exceptional service.
everything is on time, well organized.
No need to carry suitcases
Buses on time
Good food choices
Tour guide is very responsive to questions and advice on dining choices or...
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Recenze produktu
Kim Devereux
Luxury Gold
1 month ago
Thank you very much for your kind feedback, and for choosing to travel with Luxury Gold.
We are delighted to hear that you enjoyed such a well organised and seamless experience, from the punctual transport and comfortable accommodation to the variety of food and cultural experiences included in your itinerary. It is especially pleasing to know that the smaller group size and luggage arrangements contributed to your overall comfort.
Your wonderful comments about the Travel Concierge are truly appreciated. We are thrilled to hear that their responsiveness, knowledge and care helped enhance your journey, and we will be sure to share your recognition with them.
Thank you once again for travelling with us. We hope to welcome you on another memorable journey in the future.
Service and information was good once we were there on our tour.
Prior to trip not as much detail given re: baggage or dress code or who to call if delays happen? Our travel agent found out what we...
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Kim Devereux
Luxury Gold
1 month ago
Thank you very much for taking the time to share your detailed feedback, and for choosing to travel with Luxury Gold.
We are pleased to hear that you enjoyed your journey through Japan and that the itinerary provided a well-paced and enriching overview. It is wonderful to know that the unique cultural experiences, culinary highlights and seamless travel arrangements contributed positively to your trip, and that you felt well looked after throughout. We are especially delighted by your kind words about the Travel Concierge whose attentiveness and engaging approach clearly made a lasting impression.
At the same time, we sincerely appreciate your comments regarding the pre-departure information and communication. We regret that you did not receive the level of clarity and support you expected prior to travel, particularly in relation to baggage guidance and assistance during delays. We understand how important this is for peace of mind and will share your feedback with our team as we work to improve this aspect of the experience. We also take note of your comments regarding communication when booking through a third party.
We are grateful for your understanding regarding the missed transfer and are pleased that this was resolved to your satisfaction.
Thank you once again for travelling with us. We hope to have the pleasure of welcoming you on another journey in the future.
Datum nákupu: 23/03/2026
0
Sdílet
PD
Pasquale Dichiera
Ověřeno Feefo
AUS
1 month ago
Recenze produktu
Kim Devereux
Luxury Gold
1 month ago
Thank you for being our guest and for travelling with Luxury Gold. We hope you will join us again.
There should be better communication of the itinerary, for example a detailed itinerary plan like hour by hour.
If something goes wrong, like flight delays or change in flight arrival locations....
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Kim Devereux
Luxury Gold
1 month ago
Thank you for taking the time to share your feedback, and for choosing to travel with Luxury Gold.
We are pleased to hear that you enjoyed the richness of the itinerary and that it provided a meaningful insight into Japan’s diverse culture beyond the cherry blossoms.
At the same time, we sincerely appreciate your comments regarding communication. We understand how important clear, detailed itinerary information is, as well as timely support when travel plans change. We regret that this aspect did not meet your expectations, particularly in relation to airport transfers, and your feedback will be shared with our team as we work to improve our communication and guest support.
Thank you once again for travelling with us. We hope to have the opportunity to welcome you on another journey in the future.
This is my second Luxury Gold tour. Every step along the way people couldn't have been nicer and more professional.Great
Recenze produktu
Kim Devereux
Luxury Gold
1 month ago
Thank you very much for choosing to travel with Luxury Gold again and for taking the time to share your experience.
We are truly happy to hear that your second Luxury Gold tour was so enjoyable, and that you felt consistently supported by our team throughout your journey. It is especially rewarding to know that your Travel Concierge made such a positive impression with their professionalism and expertise, as they play such an important role in bringing each itinerary to life.
Your kind words mean a great deal to us, and we will be sure to share your feedback with the wider team.
We very much look forward to welcoming you on another journey with us in the future.
Excellent attention to detail by both the company and the tour guides! We were never just dropped off, but were always had a guide to help us out if we were headed to a show on our own. We were given...
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Recenze produktu
Kim Devereux
Luxury Gold
1 month ago
Thank you very much for choosing to travel with Luxury Gold and for taking the time to share such a thoughtful and detailed review of your experience.
We are happy to hear that you enjoyed your journey through Cambodia and Vietnam, and that the itinerary provided a well-balanced and enriching overview of both destinations. It is wonderful to know that the attention to detail from our team, as well as the support from your Travel Concierge's, helped make your trip both seamless and enjoyable. We are especially pleased that you felt well guided and supported throughout, whether attending experiences independently or exploring the many recommendations provided.
It is also very encouraging to hear that the flexibility within the itinerary allowed you to tailor your days to suit your preferences, and that travelling in a smaller group enhanced your overall experience.
We are particularly glad that we were able to assist promptly and effectively when your husband required medical attention. Your comfort and wellbeing are always of the utmost importance to us, and it is reassuring to know that this support made a difference during your travels.
Thank you once again for your kind words. We are thrilled that you enjoyed the people, cuisine and landscapes of both countries, and that you felt so warmly welcomed throughout.
We very much hope to welcome you both on another journey with us in the near future.
Datum nákupu: 13/03/2026
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 month ago
Recenze produktu
Kim Devereux
Luxury Gold
1 month ago
Thank you very much for travelling with Luxury Gold and for taking the time to share your feedback.
We are pleased to hear that you found the itinerary to be a terrific one, offering a comprehensive experience. At the same time, we appreciate your honest comments regarding the pace of travel, including the distance covered by coach and the number of two-night stays. We understand that this style of journey may not suit everyone, and your insight is valuable in helping future guests make informed decisions when selecting a tour that best matches their preferences.
Your feedback is important to us, and we will be sure to share it with our team as we continually review and refine our itineraries.
Thank you once again for your comments, and we hope to have the opportunity to welcome you on another journey that is perfectly suited to your travel style.
Datum nákupu: 11/03/2026
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 month ago
Recenze produktu
Kim Devereux
Luxury Gold
1 month ago
Thank you for being our guest and for travelling with Luxury Gold. We hope you will travel with us again.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation..
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation..