Thank you for travelling with us once again and for taking the time to share your thoughts following your recent Luxury Gold tour. We truly value your continued support and loyalty, and we’re grateful for your honest reflections.
We’re pleased to hear that you found the itinerary more balanced this time and that you appreciated the cordiality of both the Travel Director and Coach Driver. Your feedback about the coach experience and the overall structure of the tour is very helpful.
That said, we’re sorry to learn that several aspects of the journey did not meet your expectations. We understand your concerns regarding the amount of free time in certain locations, and we agree that optional excursions can greatly enhance the experience on such days. Your suggestion will be shared with our Product Team for future planning.
We also regret that the communication around daily schedules and departure times was insufficient. Clear and timely information is essential, and we will review our processes to ensure guests are better informed throughout their journey.
Your comments about the group dynamics, dining experiences, and hotel room allocations have been noted with care. We understand that preferences vary, and we’re sorry that the group meals and Michelin-starred experience did not align with your expectations. We will certainly reflect on how we can offer more flexibility and comfort in these areas.
Lastly, we’re disappointed to hear that this tour did not feel as rewarding as your previous ones. We strive to deliver exceptional value and memorable experiences, and it’s clear we fell short on this occasion. Please accept our apologies.
Thank you again for your candid feedback. It is through comments like yours that we can continue to improve and evolve. We hope to have the opportunity to welcome you back in the future and provide a journey more in line with the high standards you’ve come to expect.
