Hotels were excellent, the tour director was most helpful and knowledgable and the content of the tour was good, however, I was particularly disappointed with the (supposedly) 5 star highlight dinner...
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Christine - Supplier Relationship Manager
Luxury Gold
8 years ago
We are sorry to hear that your dining experience took away from your overall enjoyment of the itinerary, as our intention is to surpass your expectations with the quality of meals throughout your Luxury Gold trip. However, we will be investigating your comments further to ensure that this is not a reoccurring concern. Nonetheless, we are thoroughly delighted that all other aspects of your journey were to our high standard and we hope that you relished taking in the British Culture.
Everyone we interacted with, either by phone or in person, was wonderful and quite well informed.
Dale
Luxury Gold
8 years ago
We always endeavour to create rewarding journeys for our guests and that’s why we were really pleased that you enjoyed the variety of experiences available in the itinerary. Furthermore, we are delighted that you felt comfortable onboard our customised coaches and we hope that you have left your time in Italy with many wonderful memories.
Recenze produktu
Datum nákupu: 20/05/2018
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TC
Trusted Customer
Ověřeno Feefo
8 years ago
Co říká Trusted Customer o Luxury Gold:
The staff on the tour was excellent. We never dealt with the company itself as our travel agent handled that.
Recenze produktu
Dale
Luxury Gold
8 years ago
We are delighted that you enjoyed your taste of Italy with us on your recent trip and we hope you have left knowing which fascinating locations you would want to visit again. Furthermore, we are extremely happy that you were pleased with the service during your journey and we hope to take you to discover more destinations.
Presented a variety of experiences, but with all the beautiful churches we viewed our schedule on Sundays were both travel days and did not allow us to attend a service on either of those days-a...
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Dale
Luxury Gold
8 years ago
We are really pleased that you enjoyed taking in the attractions with Luxury Gold in both Spain and Portugal, and we thank you for leaving us with your thoughts on how to improve the itinerary. We have passed on your comments to our Product Development Team for their reflection; however, we still hope that you have taken many pleasant memories away from your experience.
Datum nákupu: 04/05/2018
0
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TC
Trusted Customer
Ověřeno Feefo
8 years ago
Co říká Trusted Customer o Luxury Gold:
The guide meeting us at the airport and guiding through customs was excellent, saved time and confusion.
The luxury hotels were not up to expectation. Non smoking rooms seem to puzzle the staff,...
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Dale
Luxury Gold
8 years ago
As we only want our guests to enjoy the very best travel experiences we are delighted to read that you had a smooth journey from your arrival in Egypt to your departure. As well, we have passed on your concerns about the hotel accommodation to our Quality Control team for their review. Nevertheless, we hope that you will join our dedicated team in the future to take in more remarkable destinations.
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Datum nákupu: 19/05/2018
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TC
Trusted Customer
Ověřeno Feefo
8 years ago
Co říká Trusted Customer o Luxury Gold:
The rating would have been 5 stars, based on the coach tour section of the trip but the Trans Canada experience was way below par and not to the standard expected of Luxury Gold. Customer service in...
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Dale
Luxury Gold
8 years ago
Naturally, we are disappointed that your enjoyment of the trip was diminished by your experience on the Via Rail Canadian. However, we thank you in advance for taking the time to write to us directly with your further concerns and we hope to be able to address them to your full satisfaction. Nevertheless, we still hope that you have taken some memorable moments away from your guided holiday.
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Datum nákupu: 26/05/2018
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Důvěryhodný zákazník
Ověřeno Feefo
8 years ago
Our tour guide Steve & our bus driver were both excellent. Everything was well planned for us. Wonderful dinners & beautiful hotels. I will recommend Luxury Gold to my friends.
Dale
Luxury Gold
8 years ago
It pleases us to learn that you greatly enjoyed your time on the Harmony of Central Europe and that you had a seamless experience throughout. What's more, we are very happy that your time at the Schönbrunn Palace stood out as the highlight of your trip and we thank you in advance for the future recommendations.
Recenze produktu
Datum nákupu: 29/05/2018
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Důvěryhodný zákazník
Ověřeno Feefo
8 years ago
Luxury Gold's customer service was very good. Our concierge, Karen Frey, was
excellent, knowledgeable and helpful. The bus tour and the hotels were excellent.
We even enjoyed the Prestige class on...
It was really amazing. Top of the line customer service from start to finish.
Dale
Luxury Gold
8 years ago
We are delighted that you enjoyed experiencing the outstanding level of service that we are recognised for here at Luxury Gold. Furthermore, we are thrilled that you had such an amazing time that you didn't want the fun to end and we hope to explore more destinations with you in the future.
The trip itself was
Great and we thoroughly enjoyed it. However we were told that it was a 25 person tour and it turned out to be forty. We were very unhappy with that misrepresentation.
Dale
Luxury Gold
8 years ago
On specific dates, which are listed in our itineraries, we run small special group departures, that are limited to just 24 guests. However, we are sorry to learn of any miscommunication that could have occurred. Nonetheless, we remain extremely pleased to learn that you thoroughly enjoyed your time on the Ultimate Italy trip.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
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Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Enjoy the finest end to end experience on the world's leading limited edition small group tours. With an average of 20 guests, every journey is filled with unrivalled Passport Moments, the golden threads that create your extraordinary vacation.