Recenze společnosti Luxury Gold

Thank you for sharing constructive feedback about your experience in Spain and Portugal, as it is being given very close attention. Please know that when booking through a travel agent, our Reservations team is not involved in the booking process, although they of course remain at your disposal for assistance as needed. Unexpected changes to your flight details therefore do not involve us, however we remain sympathetic to this unfortunate situation and are thankful that the matter could be resolved quickly. To continue, our Travelling Concierges are carefully handpicked based on knowledge and experience, and yet, they must still undergo further training to ensure the highest standards of professionalism are met. We're therefore surprised to learn of your concerns in this regard and have passed them on to our Operations team for review. They will directly address them with Emma to ensure a better experience going forward. With that said, we hope your new memories remain particularly uplifting and for the chance to restore your full trust in Luxury Gold.

Thank you for also sharing constructive feedback about the "Spain and Portugal in Style" guided holiday, as these first-hand insights are of much importance to us. Our Travelling Concierges are knowledgeable, experienced, and undergo further training to ensure the highest standards of professionalism are met. As consequence, we regret to learn of your experiences with Emma and have passed them on to our Operations team for review and to directly address them with her. Concerning the itinerary, our Product Development team develops our itineraries based on notable points of interest and previous guest satisfaction. This particular itinerary is an excellent way to discover the culture and historical influences of each country, all the while offering leisure time to relax or sightsee based on your own interests. We're nevertheless disheartened to hear of your displeasure with its structure and have forwarded your comments to our Product Development team for review and to make enhancements where appropriate. We're hopeful that your experiences in Spain and Portugal otherwise inspired the creation of endearing memories and for the chance to regain your full confidence in Luxury Gold.