All items arrived separately and took 6 months - I know there have been logistics issues but there was poor communication and expectation management around when they would arrive and I had to chase...
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Katie
Heal's
3 years ago
Thank you for your feedback, but we are sorry to hear that your order was affected by such a long delay and that there was an issue with the delivery. While there are difficult circumstances at the moment with Covid and Brexit, you should still expect more from Heal's. We are working very hard with our suppliers to ensure we can provide customers with accurate delivery times, sorry that this was not the case on this occasion.
Placing the online order was easy , delivered super fast and I’m happy with my purchase. I was hoping to get an identical product as I did 2 years ago but I guess it was discontinued. Found a similar...
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Recenze produktu
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Důvěryhodný zákazník
3 years ago
Datum nákupu: 10/07/2021
Assembly service was advertised as included on the website but this was not offered upon delivery. £69 is extortionate for delivery of a couple of boxes of shelf components. 2* only because they were...
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Katie
Heal's
3 years ago
Thank you for your feedback, but we are extremely sorry to hear that the assembly was not completed as it should have been. A member of our Customer Service Team will be in contact with you directly to follow up.
Heal's - Where Design Lives. Since 1810, Heal's has been at the forefront of design innovation and a great place to discover the latest in contemporary furniture and homewares. We believe in selling products only of the highest level of craftsmanship and construction. We try and deliver great customer service at all times and will always work to redress real issues.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Heal's - Where Design Lives. Since 1810, Heal's has been at the forefront of design innovation and a great place to discover the latest in contemporary furniture and homewares. We believe in selling products only of the highest level of craftsmanship and construction. We try and deliver great customer service at all times and will always work to redress real issues.