Generally very good, packaging, communication, and quality of items. But was slightly let down by significantly longer lead time on last item than estimated at check out. But it arrived eventually,...
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Důvěryhodný zákazník
3 years ago
Datum nákupu: 04/09/2021
Lovely pieces, prompt delivery, they were a gift and gratefully received
The web site was clear in terms of product description and delivery times. I was kept up to date about the progress of my order and it arrived earlier than predicted. The delivery person was...
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Mr Mashood Rahman
3 years ago
Datum nákupu: 05/07/2021
Co říká Mr Mashood Rahman o Heal's:
Great service as always. We had to delay our delivery date a couple of times due to building work delays, Heals were very accommodating.
Thank you for your feedback and sorry to hear that you are not happy with your order. We cannot see that you have been in communication with the Customer Service team regarding this, but if you can please email some images to cservices@heals.co.uk then a member of the team will be more than happy to assist.
Appalling delivery guys - disinterested and sloppy - damaged my paintwork and I have fed this back once - no response !!!
Katie
Heal's
3 years ago
Thank you for your feedback, but we are extremely sorry to read about your delivery. We cannot see that the Customer Service Team have been made aware of the situation, but they will now be following up with the delivery team and will ensure that you are contacted to resolve the issue.
Heal's website is well designed and easy to navigate
After-sales comms (e.g. order confirmation emails etc) is good, as expected
Dispatch was very fast
Courier was DPD - Good service on this occasion...
Heal's - Where Design Lives. Since 1810, Heal's has been at the forefront of design innovation and a great place to discover the latest in contemporary furniture and homewares. We believe in selling products only of the highest level of craftsmanship and construction. We try and deliver great customer service at all times and will always work to redress real issues.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Heal's - Where Design Lives. Since 1810, Heal's has been at the forefront of design innovation and a great place to discover the latest in contemporary furniture and homewares. We believe in selling products only of the highest level of craftsmanship and construction. We try and deliver great customer service at all times and will always work to redress real issues.