Dear Customer, thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!
Sincerely,
Gray Line Team
Booking went well. However, customer service for tour problems was totally void. Cruise arrive late to port due to weather issues. No representative were on site or available by email or phone. ...
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Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for sharing your experience with us. We’re glad to hear that the booking process went smoothly, but we sincerely apologize for the difficulties you faced with our customer service during your tour.
We understand how frustrating it can be when issues arise, especially with delays due to weather. It’s unacceptable that you were unable to reach a representative for assistance, and we’re taking your feedback seriously. Our Team did our best regarding the situation and has assisted all customers who have been in contact through phone calls or emails as much as we can.
We are reviewing our procedures to ensure that we have adequate support in place for real-time problem-solving in the future. Your experience is important to us, and we are committed to improving it.
We hope to have the opportunity to provide you with a better experience in the future.
Best regards,
Gray Line Team
Recenze produktu
Datum nákupu: 25/09/2024
0
Sdílet
JA
Jón Elíasson
Ověřeno Feefo
Seltjarnarnes
1 year ago
Andrei
Gray Line Iceland
1 year ago
Hello Jón,
Thank you for your review! We're glad to hear you had a positive experience overall. We appreciate your feedback and will work on the areas where we can improve. We hope to welcome you back soon for an even better experience!
Best regards,
Gray Line Team
Recenze produktu
Datum nákupu: 27/09/2024
0
Sdílet
CI
Carlos Araiza Iturria
Ověřeno Feefo
Toronto
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Carlos,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Recenze produktu
Datum nákupu: 21/09/2024
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Agent is friendly and helpful.
Andrei
Gray Line Iceland
1 year ago
Hello Dear Customer, you made our day with this review! ☺️We strive to deliver great experiences consistently so please give us a call whenever you need. We’ll be here, ready to assist you!
Best regards, Gray Line Team
Recenze produktu
Datum nákupu: 25/09/2024
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Recenze produktu
Datum nákupu: 26/09/2024
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Booking was easy but I had to cancel the booking. That process was complicated. I have so far received a partial refund. Still awaiting the last portion.
Andrei
Gray Line Iceland
1 year ago
Hello Dear Customer,
Thank you for your feedback! We're glad to hear that booking was easy, but we're sorry to learn that the cancellation process was complicated. We understand how important it is to receive your full refund promptly.
We appreciate your patience and hope to improve your experience in the future!
Warm regards, Gray Line Team
Datum nákupu: 21/09/2024
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Recenze produktu
Datum nákupu: 15/09/2024
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for choosing Gray Line and for your top rating! We are happy to know that you had a great experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Recenze produktu
Datum nákupu: 22/09/2024
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
1 year ago
Andrei
Gray Line Iceland
1 year ago
Dear Customer,
Thank you for choosing Gray Line and for your rating! We are happy to know that you had a good experience!
We hope to see you again in Iceland.
Best regards,
Gray Line Team
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Gray Line Iceland is a leading tourism specialists, offering a comprehensive range of sightseeing tours, day tours, vacation packages and tailor-made travel services. Building on more than a quarter century of experience, Gray Line is the go to local expert for destinations and sightseeing around Iceland.