Recenze společnosti FlyDirect

Thank you for your feedback, please accept my apologies for the delay to your return flight due to some of the baggage being taken off. We are currently following up with the airline to ensure this doesn't happen again in the future. I will pass on your comments to Swissport in relation to the baggage handlers. I'm glad you enjoyed Tenerife and I hope this didn't take away from the enjoyment of your holiday. I hope we might see you travel with us again in 2017. Kind regards, Lydia Smith Manager - Channel Islands Outbound

Thanks for the message. Please accept our apologies again for the long delay to the flight due to a series of unexpected events, firstly the hard lading of the inbound flight requiring the technician to assess the aircraft and then the extremely fierce storm conditions. I'm sorry you missed the first day of your holiday and arrived late on the Monday, these were exceptional circumstances and we did our best to look after you during this delay including the provision of a hotel which I hope helped a little. I hope you still got to enjoy the days you did have in Tenerife. Kind regards, Lydia Smith Manager - Channel Islands Outbound

Thanks you for your comments. The timings you were given were correct for the flights and I'm sorry for the short delays you experienced. Your outbound flight arrived late into Jersey as there were some passengers who needed special assistance in Tenerife. On the return flight, due to unforeseen circumstances, the crew weren't available to fly until slightly later. We always try to secure the best available day / time slots for our clients and I'm sorry these didn't work as well for you this time. I hope you still had a great time in Tenerife. Kind regards, Lydia Smith Manager - Channel Islands Outbound

Thank you for your comments, at times when we have a full flight and several different hotels that holidaymakers have chosen the transfers can take longer and I'm sorry for your long transfer time on this occasion. On the return flight there were some clients who needed special assistance at the airport and this resulted in the short delay. Apologies that you weren't informed about this. I hope you had a great holiday overall and we might be able to help you again in the near future. Kind regards, Lydia Smith Manager - Channel Islands Outbound

Thank you for your feedback and we would like to extend our apologies again for the delay and disruption to your holiday. We did our utmost to get you away as soon as possible following the series of exceptional events including the heavy landing of the inbound plane and the severe weather conditions. The safety of the passengers and crew had to be our priority throughout. These circumstances were exceptional and it is not reflective of the usual service that we provide. I hope, if you reconsider, we may have the opportunity to demonstrate this to you in the future. Kind regards, Lydia Smith Manager - Channel Islands Outbound