Fly direct service was a letdown as information hadn’t been sent to Jersey Airport for when I checked in. I’m a disabled person and the service I was expecting was terrible.
Gina
FlyDirect
3 months ago
We are very sorry to hear about your recent experience at check-in, particularly as we understand how important assistance arrangements are. We can confirm that the wheelchair assistance request and booking information were sent in advance, and as both passengers were on the same booking this should have been recognised by the airport handling team (Swissport.) We will investigate this further with Jersey Airport to understand what may have gone wrong, and we do hope that despite this experience we may have the opportunity to welcome you on board again in the future.
Thank you for your wonderful review, we have always had high praise for the fabulous Jardines de Nivaria, and we cannot wait to assist you book your next FlyDirect trip soon!
The service was very good thought we could have a free coffee and snack. Other then the delay which is not your fault
Gina
FlyDirect
3 months ago
Thank you very much for your review, I will pass your comments on with regards to the on-board catering to the relevant people and we hope to welcome you on-board a future FlyDirect flight soon.
On the plane was fine. I didn’t hear the pilot apologise for the delay until half way through the flight. I did appreciate that they got the plane down in poor visibility and avoided a diversion to...
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Gina
FlyDirect
3 months ago
Thank you for sending us in your feedback, I will pass your comments on to the relevant people and we hope that you choose to FlyDirect on a future occasion.
Recenze produktu
Datum nákupu: 21/02/2026
1
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
3 months ago
Good
Recenze produktu
Gina
FlyDirect
3 months ago
Thank you for your feedback, we hope to see you on future FlyDirect flights and holidays soon
Datum nákupu: 21/02/2026
0
Sdílet
Důvěryhodný zákazník
Ověřeno Feefo
3 months ago
Great
Recenze produktu
Gina
FlyDirect
3 months ago
Thank you for your 5 star review, we look forward to welcoming you on your next FlyDirect holiday
As our room choice was unavailable with Fly Direct we contacted the hotel to book. We did ask Fly Direct if we could take advantage of their tranfers airport/hotel/airport but unfortunately they...
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Recenze produktu
Gina
FlyDirect
3 months ago
Thank you for sending us in your review, we will take onboard all of your comments with regards to the inflight service provided by Smartwings and pass these on to the relevant team. Overall it sounds like you had a great time in Tenerife and enjoyed the convenience of the FlyDirect flights and we hope to see you son another adventure soon.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.