Great service and easy to claim, no trouble at all. Just answered the questions on the form honestly and had great communication with the vet and exotic direct.
Amy
ExoticDirect
3 months ago
Hello,
Thanks for leaving us such positive feedback and we're really, really pleased to hear you found the service so helpful.
Kind regards
The Exotic Direct Team
Hello,
Thanks for taking the time to leave feedback for us. We really appreciate it and are glad you were happy with our service.
Kind regards
The Exotic Direct Team
Excellent exotic pet insurance company would highly recommend. Amazing customer service.
Amy
ExoticDirect
4 months ago
Hello,
Thank you so much for taking the time to leave a positive review, we are extremely pleased you were happy with the service (:
Kind regards
The Exotic Direct Team
policy covers almost all my needs. Simple to apply for and renew. Not had experience of making a claim but feel confident it will go smooth should I need to claim in the future.
Amy
ExoticDirect
4 months ago
Hi,
Thank you for taking the time to leave feedback, its much appreciated!
Kind Regards,
The Exotic Direct Team :)
I found it easy straight forward to insure my pet
Would recommend to anyone
Amy
ExoticDirect
4 months ago
Hello,
Thanks for taking the time to leave feedback for us. We really appreciate it and are glad you were happy with our service.
Kind regards
The Exotic Direct Team :)
The customer service is good there is a live human at the end of the phone line if you have any concerns.
The costs are not the lowest but they do cover a wide range of animals. The process is via...
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Amy
ExoticDirect
4 months ago
Hello,
Many thanks for taking the time to leave feedback, it’s much appreciated and our customer service team will be so happy to hear this.
Thanks for the great feedback on our claims service.
Kind regards
The Exotic Direct Team :)
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.