Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze ExoticDirect

Zobrazení všech 1,993 recenzí

Trusted Customer

7 years ago

Co říká Trusted Customer o ExoticDirect:

Very quick, helpful service.

Very caring and compassionate with dealing with the loss of a pet and claim being paid out very quickly.

Hayley

ExoticDirect

7 years ago

Hi Holly,

Thank you so much for taking the time to leave your positive review.

We understand that the loss of a pet can be extremely difficult so it is our aim here at Exotic Direct to make things as easy as possible for our customers.

Thanks again

The Exotic Direct Claims Team.

Důvěryhodný zákazník

7 years ago

I had no idea I had renewed until I recieved the review email. Glad I had renewed but some notification would have been useful.

Alec

ExoticDirect

7 years ago

Thank you for leaving us this feedback about your recent renewal. We are sorry you didn't receive notice of your renewal in a timely fashion.

Further to our telephone conversation earlier today, I can confirm that the missing documents have now been re-sent to the email address that you confirmed as correct. With a bit of luck, you should receive these in the next few minutes.

If this second set of documents doesn't reach your inbox for any reason, or if you have any questions about the renewal documents - please do give us a call on 0345 982 5505 and we'll be happy to discuss your renewal in more detail. Please note that our contact center is open Monday to Friday, between 09:00 and 17:15.

Kindest regards,

The Exotic Direct Pet Insurance Team

Důvěryhodný zákazník

7 years ago

I had originally rated Exotic Direct a 2 for the renewal process as I had not received my notification saying it was due. However, ED resolved the issue for me and demonstrated excellent customer service, which was really refreshing. Thanks to Alec for his help.

Alec

ExoticDirect

7 years ago

Thank you for taking the time to update your original review.

We appreciate you giving us a chance to put things right and its great to hear that you're been happy with the customer service you've received since we were notified of the issue.

If you ever need our assistance with any part of your policy (or missing documents...) in the future, please do get in touch and we'll do our very best to help.

Thanks again for re-rating us to 5-stars. It means a lot to us that you did that.

Best regards,

The Exotic Direct Team

Trusted Customer

7 years ago

Co říká Trusted Customer o ExoticDirect:

Simple to renew my policy, it's good to know my pets are protected.

Alec

ExoticDirect

7 years ago

Hi Sharon,

Thank you for taking the time to leave us this positive review.

It's great to hear that you found it simple to renew your policy and that having this pet insurance is providing you with a peace of mind.

Should you ever need our help or assistance with anything in the future, please do get in touch.

Kindest regards,

The Exotic Direct Team

Důvěryhodný zákazník

7 years ago

thankfully I have not had to use or claim as yet. its my third year running paying them.

Alec

ExoticDirect

7 years ago

Thank you for taking the time to leave us this review.

It's great to hear that your pets have always been healthy and that you haven't needed to claim - but if you do ever need our help or assistance with anything then please do get in touch, as we're here to help when you need us.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

7 years ago

Co říká Trusted Customer o ExoticDirect:

Brilliant

They inform me when it has been renewed, and I’ve never had to do anything, I would recommend them to anyone who has exotic pets

Alec

ExoticDirect

7 years ago

Hi Toni,

Thank you for taking the time to write this review and leave such positive comments.

We're really pleased that you like the way we are processing policy renewals and also to read that you would be willing to recommend our Pet Insurance service to others.

If there's ever anything we can do to help or assist you, just let us know.

Best regards,

The Exotic Direct Team

Trusted Customer

7 years ago

Co říká Trusted Customer o ExoticDirect:

Spot on! Hassle free would highly recommend

Alec

ExoticDirect

7 years ago

Hi Kevin,

Thank you for giving us this very positive review.

We're really pleased to read that we got everything right and that you are willing to recommend us.

Kind regards,

The Exotic Direct Pet Insurance Team

Důvěryhodný zákazník

7 years ago

Hassel free

No hassel or stress with automatic renewal of policey. Renewel documents came through the post promptly and meant we didnt need to worry about anything as we know our birds are covered. Documents...

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Alec

ExoticDirect

7 years ago

Thank you for leaving us this positive review about your recent renewal.

It's great to hear that you're happy with the way we notified you of your upcoming renewal and that along with the documents arriving in a timely fashion, you also found them easy to understand.

If there's ever anything we can to in the future to help or assist you, please do get in touch.

Kind regards,

The Exotic Direct Pet Insurance Team

Důvěryhodný zákazník

7 years ago

The renewal reminder letter was sent in plenty of time to make sure that I was still wanting it and that I had time to get the quoted cost.

Alec

ExoticDirect

7 years ago

Thank you for leaving us this positive review.

It's great to read that you're happy with the way we communicated with you about your upcoming renewal.

If there's ever anything we can to to help or assist you in the future, please do let us know.

Best regards

The Exotic Direct Pet Insurance Team

Trusted Customer

7 years ago

Co říká Trusted Customer o ExoticDirect:

Great customer service experience 10/10

Good customer services and great pricing for reptiles 10/10

Alec

ExoticDirect

7 years ago

Hi Craig,

Thank you for taking the time to write this very positive review and also for rating us 10 out of 10.

We're really pleased that your happy with both the customer service we've been able to provide you with and also the price of our Reptile Insurance.

Hopefully your pet will always be healthy, but if do ever need our help or assistance - then please do get in touch and we'll do everything we can to assist you.

Best regards,

The Exotic Direct Team

Trusted Customer

7 years ago

Co říká Trusted Customer o ExoticDirect:

Very poor information held by you

I haven’t renewed my Policy. Our Parrot Spyro died in August, for which there is a pending claim, so to receive your renewal notice was bad enough but to then receive the thank you for renewal notice...

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Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti ExoticDirect

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?