Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze ExoticDirect

Zobrazení všech 1,993 recenzí

Trusted Customer

7 years ago

Nahraná média

Left feedback on the wrong page sorry for any convenience this has caused

Zobrazit všechna média (1)

Co říká Trusted Customer o ExoticDirect:

Left feedback on the wrong page sorry for any convenience this has caused

Use these guys on my insurance for my pet parrot had no problems excellent

Alec

ExoticDirect

7 years ago

Hi Mark,

Thank you for taking my call this afternoon and discussing the feedback you'd left us.

On the call you confirmed that this was actually feedback you'd meant to leave for another company, from which you'd purchased a physical product - and not the pet insurance service that we are providing you with.

We are very sorry for any confusion that our initial email may have caused, but I'm pleased that we were able to clear everything up by talking on the phone.

If you do ever have any questions about your pet insurance policy, please do give us a call and we'll be happy to discuss it with you in more detail.

Best regards,

The Exotic Direct Pet Insurance Team.

Trusted Customer

Leicester

7 years ago

Co říká Trusted Customer o ExoticDirect:

Excellent

I have had insurance for two years now. I had to claim in my first year but exotic direct were brilliant in my time of need. The service and payment were excellent. I now have another addition to my...

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Martin

ExoticDirect

7 years ago

Dear Miss Robinson,

Many thanks for your review and we are delighted to hear that you are happy with the service and the speed of the claim settlement.

The Exotic Direct Team

Trusted Customer

7 years ago

Co říká Trusted Customer o ExoticDirect:

Lack of email confirmation of transactions.

At first I could not recall who Exotic Direct was. I had to google it to check it was genuine. My direct debit is still made out to Brooks Braithwaite. I had to check my bank statement to be sure...

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Martin

ExoticDirect

7 years ago

Dear Mr Dean,

Thank you for your feedback and following our telephone conversation I have sent you a separate email.

The Exotic Direct Team

Martin

ExoticDirect

7 years ago

Dear Alexander,

It was a pleasure in speaking with you and having received this email you should now be able to adjust your rating.

The Exotic Direct Team

Trusted Customer

7 years ago

Co říká Trusted Customer o ExoticDirect:

Very easy to deal with! There have been no queries about the 2 claims we have made.

Hayley

ExoticDirect

7 years ago

Hi there,

Thank you so much for taking the time to leave your positive review.

It is good to hear that we have been able to help you with your claims and its even nicer to hear that you found us easy to deal with.

We hope you have a lovely day!

The Exotic Direct Claims Team.

Trusted Customer

7 years ago

Co říká Trusted Customer o ExoticDirect:

Excellent service

Louise

ExoticDirect

7 years ago

Dear Janice

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear you have found our service to be excellent!

Kind Regards

The Exotic Direct Team

Trusted Customer

7 years ago

Co říká Trusted Customer o ExoticDirect:

Really appreciate all your help over the years

I really want to thank you guys for helping my boy out over the years. It has always been a really quick and easy process. I also really appreciate the kind words you wrote during my last claim. I...

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Hayley

ExoticDirect

7 years ago

Hi John,

thank you so much for leaving your kind words and your 5 star review.

We understand that the passing of a pet can be extremely difficult so it is so lovely to hear that we could be there to help you and your boy over the years.

Please do contact us if you ever need our assistance in the future!

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

7 years ago

Co říká Trusted Customer o ExoticDirect:

Paid for an x-ray when we were very worried about our corn snake, so took the pressure off enormously.

Hayley

ExoticDirect

7 years ago

Hi Iain and Charlotte,

Thank you so much for taking the time to leave your positive review.

It is so good to hear that we could help when Benji was poorly and we hope he is recovering well!

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

7 years ago

Co říká Trusted Customer o ExoticDirect:

Specific, targeted insurance and renewing is quick and easy. The price does not increase ridiculosly annually so I don't feel pressure to search for a competitor.

Louise

ExoticDirect

7 years ago

Dear Helen

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear you have been happy with your cover as well as your renewal and your annual premium.

Kind Regards

The Exotic Direct Team

Trusted Customer

Durham

7 years ago

Co říká Trusted Customer o ExoticDirect:

Highly recommended

I would highly recommend Exotic Direct. We have a parrot and found finding insurance hard to find until someone recommend the to us, after that it was a dream. We visited their website and it was...

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Louise

ExoticDirect

7 years ago

Dear Michael

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear you have found our website easy to navigate and that the application process was easy and straight forward. We are also so pleased to hear you would highly recommend us! Thank you.

Kind Regards

The Exotic Direct Team

Trusted Customer

7 years ago

Co říká Trusted Customer o ExoticDirect:

Excellent service with exotics direct!

Louise

ExoticDirect

7 years ago

Dear Tara

Thank you for taking the time to leave us your review and for rating us with 5 stars!

It is brilliant to hear you have experienced our excellent service!

Kind Regards

The Exotic Direct Team

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti ExoticDirect

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?