Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze ExoticDirect

Zobrazení všech 1,993 recenzí

Trusted Customer

7 years ago

Co říká Trusted Customer o ExoticDirect:

Easy renewal procedure and a nice surprise to find that the cost had gone down

Alec

ExoticDirect

7 years ago

Hi Melanie,

Thank you for leaving us this positive review.

We're really pleased to hear that you're happy with your latest renewal and also the premium.

If we can be of any further help or assistance, please do let us know.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

7 years ago

Co říká Trusted Customer o ExoticDirect:

Fantastic service at reasonable price! Definitely recommend.

Louise

ExoticDirect

7 years ago

Dear Haydn

Thank you so much for taking the time to leave us your review and for rating us with 5 stars!

It is brilliant to hear you would recommend us and have found our service fantastic and our prices reasonable.

Kind Regards

The Exotic Direct Team

Trusted Customer

7 years ago

Co říká Trusted Customer o ExoticDirect:

Excellent

Quick and easy to renew excellent

Louise

ExoticDirect

7 years ago

Dear Luke

Thank you so much for taking the time to leave us your review and for rating us with 5 stars!

It is great to hear you have found our renewal process quick & easy and our services excellent.

Kind Regards

The Exotic Direct Team

Trusted Customer

7 years ago

Co říká Trusted Customer o ExoticDirect:

Great service

Been with these guys for 6 years with a male Harris hawk. When he got ill 3 times in a year they were not only compassionate but quick to help.

Alec

ExoticDirect

7 years ago

Hi Katherine,

Thank you for taking the time to write this positive review.

Whilst we are genuinely sorry to hear that your Harris Hawk was unlucky enough to get ill so many times in a single year, it's great to read that our insurance was there for you when you needed it and also that the team were able to balance being compassionate while also providing you with the help you needed quickly.

If there's ever anything further we can do to help of assist you, please do give us a call.

Kindest regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

7 years ago

Co říká Trusted Customer o ExoticDirect:

Simple claims process

Great service

Hayley

ExoticDirect

7 years ago

Hi Judy,

Thank you so much for taking the time to leave your positive review.

It is really lovely to hear you find our claims process simple as that is what we aim for at Exotic Direct.

Have a great day!

The Exotic Direct Claims Team.

Důvěryhodný zákazník

7 years ago

Easy to claim

Could have been quicker in dealing with claim but otherwise easy enough

Hayley

ExoticDirect

7 years ago

Hi there,

Thank you so much for taking the time to leave your review and it is good to hear that you found claiming easy.

We have taken your feedback on board and we are continuing to improve our claims processing times.

The Exotic Direct Claims Team.

Důvěryhodný zákazník

7 years ago

Very happy with service

I am very happy using Exotic Direct to insure my parrot. They have always been polite and helpful when I have rang for any reason. The cover in my policy is very good and policy booklet is easy to...

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Martin

ExoticDirect

7 years ago

Many thanks for your review and we are delighted to hear that you are happy with the service and that the policy booklet is easy to understand.

The Exotic Direct Team

Důvěryhodný zákazník

7 years ago

An insurance broker you can trust!

Finally an insurance broker with integrity - I had no claims last year and my renewal premium remained the same - first class customer service!

Louise

ExoticDirect

7 years ago

Hi There

Thank you for taking the time to leave us your review and for rating us with 5 stars!

We are delighted to hear from you with such great comments regarding your cover and our customer service and it is brilliant to hear you are happy with your renewal premium.

Kind Regards

The Exotic Direct Team

Důvěryhodný zákazník

7 years ago

Never had any problems and always really helpful when I phone! Definitely nice to have piece of mind with our tortoise as well.

Louise

ExoticDirect

7 years ago

Hi There

Thank you for taking the time to leave us your review and for rating us with 5 stars!

We are so happy to hear that you have always found us to be helpful when calling and that your cover provides you with peace of mind.

Kind Regards

The Exotic Direct Team

Trusted Customer

Edmonton, North London

7 years ago

Co říká Trusted Customer o ExoticDirect:

Can't be beaten

Dealing with Exotic Direct is so simple with automatic renewal but best of all, when you need them, they are there. Claims are fast and simple and even my Vet loves dealing with them.

Alec

ExoticDirect

7 years ago

Hi Mr Coleshill & Miss Neal,

Thank you for taking the time to leave us this positive review.

We've worked hard to create a positive pet insurance product and customer experience; it's great to read that you're happy with our automatic renewals process and also that when you did need to make a claim we were there for you and your pet.

That we managed to impress your Vet is also very impressive. Thank you for sharing your experience.

If we can be of any further help or assistance in the future, please do let us know.

Best regards

The Exotic Direct Pet Insurance Team

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti ExoticDirect

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?