Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

ESE Direct Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/ese-direct | Feefo

Zobrazení všech 3,486 recenzí

Důvěryhodný zákazník

7 years ago

Datum nákupu: 17/08/2017

Let me down and no attempt to attone

I was let down at the last minute and only offered a more expensive product. You could have offered a discount on the more expensive product to compensate for reneging on the order you accepted.

Ryan - Customer Care

ESE Direct

7 years ago

Hello, thank you for your feedback. We do sincerely apologise for the poor service that you have received and we are looking at ways of improving this for the future.

Recenze produktu

Jack Wills

Plymouth

7 years ago

Datum nákupu: 17/08/2017

Co říká Jack Wills o ESE Direct:

very poor was advised product had been delivered on 23 August but it didn't arrive until 31st August after we had to make 3 telephone calls to find it

Ryan - Customer Care

ESE Direct

7 years ago

Good Morning Jack. We do apologise for the delay in your order, I have spoken to one of your colleagues this morning and we understand that your order who has confirmed that your order has now arrived. We are in discussions with the supplier to ensure that this dose not happen again in future.

Recenze produktu

Důvěryhodný zákazník

7 years ago

Datum nákupu: 02/08/2017

GOOD COMPANY TO DEAL WITH

VERY CLEAR WEB SITE EASY PAYMENT SYSTEM GOOD DELIVERY TIME

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Hi there,

ESE Direct really do appreciate your positive review, and we would like to thank you for your kind words.

We are glad that you have received the flammable liquid storage cabinets, in plenty of time for your requirements.

We hope to welcome you back as a customer again in the future.

Have a great day! :)

Sue Broadbent

7 years ago

Datum nákupu: 14/08/2017

Co říká Sue Broadbent o ESE Direct:

Quick and speedy delivery

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Hi Sue

Thank you so much for your positive review!

ESE Direct really do appreciate your comments, and we hope to welcome you back as a customer again in the future :)

Shola Olusanya

London

7 years ago

Datum nákupu: 09/08/2017

Co říká Shola Olusanya o ESE Direct:

6 Drum Containment Tray 1000 x 550 x 150h 60 litre capacity

The customer service representative was very helpful, polite and patient.

Ryan - Customer Care

ESE Direct

7 years ago

Hello Shola. Thank you for your positive review it is much appreciated, we do hope to hear from you again in the future.

Důvěryhodný zákazník

7 years ago

Datum nákupu: 08/08/2017

Good service, good product

The experience of buying from ESE was good. The delivery was made as soon as proof of payment was received.

Ryan - Customer Care

ESE Direct

7 years ago

Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.

Recenze produktu

Steve Coomber

stibbard

7 years ago

Datum nákupu: 17/08/2017

Co říká Steve Coomber o ESE Direct:

great service

customer service on a problem was really well handled and resolved ...... we met nothing but understanding and calm, positive assistance ..... many thanks

Ryan - Customer Care

ESE Direct

7 years ago

Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.

Recenze produktu

Ian Girdlestone

7 years ago

Datum nákupu: 11/08/2017

Co říká Ian Girdlestone o ESE Direct:

quick response to the order and quick delivery time

Ryan - Customer Care

ESE Direct

7 years ago

Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.

Recenze produktu

Mr. Chris Parker

Newbury

7 years ago

Datum nákupu: 26/07/2017

Co říká Mr. Chris Parker o ESE Direct:

Good product, poor service

Product was not delivered in the 10 days quoted. Communication regarding the late delivery was poor, actual delivery took double what was quoted.

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Hi Chris

Thank you for your time on the telephone earlier.

I am glad that you have now received your order, and we do sincerely apologise for the delayed delivery and communication issues. We are looking into what happened, and ways to improve our service for the future.

Recenze produktu

Důvěryhodný zákazník

7 years ago

Datum nákupu: 14/08/2017

Fast, efficient - just what you want

Fantastic service. Delivery quicker than expected. Definitely recommend them.

Ryan - Customer Care

ESE Direct

7 years ago

Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.

Recenze produktu

Neobdržel/a jste pozvánku k recenzi?

O ESE Direct

Established in 1975 ESE Direct is an award winning and ethical business, we pride ourselves on our friendly customer-centric approach and our technical expertise. For over 45 years, our valued customers have been at the heart of everything we do. Your continued loyalty has been fundamental in enabling ESE to become one of the leading UK suppliers of industrial storage, workshop equipment, health & safety products, materials handling, site & facilities equipment, changing room benches, furniture, lockers, and industrial mail order products.

Přečíst vše

0808 163 3811

Wensum Works, 150 Northumberland Street, Norwich, Norfolk, NR2 4EE, United Kingdom

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Součást iniciativy Treefo

Spolupracujeme se společností Ecologi na financování projektů výsadby stromů výměnou za recenze, které shromáždí ESE Direct

Další informace o společnosti Treefo

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti ESE Direct

Cobadot Rubber Flooring Black per Metre 3mm Thick x 1.2m WideVíce recenzí pro tento výrobek (8)Prohlédnout si stránku výrobkuZero - I never received it so I can't tell, but the service was poor

Premises are under CCTV surveillance - Self Adhesive Sign 300 x 400mmVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuvery good already in use .

2 Drum Work Floor Spill Containment Yellow 1.6m x 0.8m 121 litresVíce recenzí pro tento výrobek (2)Prohlédnout si stránku výrobkuIdeal for what we wanted. Value for money.

9 Drum Containment Tray 1010 x 1000 x 120h 100 litre capacityVíce recenzí pro tento výrobek (33)Prohlédnout si stránku výrobkudoes what it says on the tin

BC Lino top Cantilever Workbench 1800w x 750dVíce recenzí pro tento výrobek (2)Prohlédnout si stránku výrobkuProduct meets our expectations

4 Section Dual Height Cycle Rack - Flat TopVíce recenzí pro tento výrobek (8)Prohlédnout si stránku výrobkuPerfect for my requirements

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?