Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

ESE Direct Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/ese-direct | Feefo

Zobrazení všech 3,485 recenzí

Důvěryhodný zákazník

7 years ago

Datum nákupu: 11/08/2017

The service was fine but the product wasn't. The item was in a large box filled with shredded cardboard which is fine but it i quite clearly used or returned product as the item had no original...

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Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Good Afternoon

We are so very sorry to learn about the quality issue you have experienced with our product. Please rest assured that we do not sell second hand goods, and I will have this fully investigated for you.

I have attempted to phone you, and I have also sent you an email regarding this matter. I hope to speak with you soon, and to have this issue resolved for you as quickly and efficiently as possible.

Recenze produktu

Důvěryhodný zákazník

7 years ago

Datum nákupu: 09/08/2017

First class service.

I purchased this rubber matting for protecting the mats in the back of a taxi I took the advice of getting rid of the smell which seems to have worked. The service from ESE was first class with the...

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Ryan - Customer Care

ESE Direct

7 years ago

Thank you very much for your positive review of ESE Direct. We hope to welcome you back as a customer in the near future.

Recenze produktu

Důvěryhodný zákazník

7 years ago

Datum nákupu: 27/07/2017

I received notification that my goods had been delivered, however our Postroom advise they have not. I contacted yourselves last Wednesday 16th August and again today to obtain a copy of the proof...

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Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Hello,

We are so very sorry for the delay to your order, and any inconvenience caused to you and your colleagues. The goods were unfortunately damaged in transit, and had to be replaced. Following our telephone conversation I can confirm that your order will be delivered tomorrow morning.

Důvěryhodný zákazník

7 years ago

Hi Michelle Just for your records, the goods did not turn up yesterday, they have literally just arrived 11.20am today.

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Good Afternoon,

We are so pleased to hear that your goods have arrived.

We cannot apologise enough for the issues you have experienced with your order. Please rest assured that we are doing all we can to rectify this for the future.

Recenze produktu

Peter Simms

7 years ago

Datum nákupu: 31/07/2017

Co říká Peter Simms o ESE Direct:

Helpful and informative staff and pleased with product

Ryan - Customer Care

ESE Direct

7 years ago

Hello Peter. Thank you for your positive review it is much appreciated. We do hope to hear from you again in the near future.

Recenze produktu

Simon Theobald

7 years ago

Datum nákupu: 08/08/2017

Co říká Simon Theobald o ESE Direct:

Did what it said on the box.

Did what they said they would without any hassle

Ryan - Customer Care

ESE Direct

7 years ago

Hello Simon. Thank you for your positive feedback it is much appreciated. We do hope to hear from you again in the future.

Fay Humphries

7 years ago

Datum nákupu: 31/07/2017

Co říká Fay Humphries o ESE Direct:

the telephone purchase was good as was the delivery of the idem the said chair is now held on brackets on the wall. all good thanks

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Hi Fay

Thank you very much for your positive feedback, it is greatly appreciated :)

We hope to welcome you back as a customer again in the future.

Sandra Simpson

7 years ago

Datum nákupu: 07/07/2017

Co říká Sandra Simpson o ESE Direct:

Would use again

Items arrived as per delivery date

Ryan - Customer Care

ESE Direct

7 years ago

Hello Sandra. Thank you for your positive review, we hope to hear from you again in the future.

Fraser Henderson

7 years ago

Datum nákupu: 31/07/2017

Co říká Fraser Henderson o ESE Direct:

Better feedback needed

Info on delivery date would improve their rating

Ryan - Customer Care

ESE Direct

7 years ago

Hello Fraser. Thank you for your comments, we try to be as precise as possible with delivery dates however this is not always possible with some of our products due to them being made to order. However we are always available on the phone and e-mail to offer as much support as possible. We hope to hear from again in the near future.

Fraser Henderson

7 years ago

You confirm my point - the customer has to contact you to find out what is happening, you are not proactive in keeping client informed which obviously from a customer perspective is preferable!

Ryan - Customer Care

ESE Direct

7 years ago

Hello Fraser. Thank you for your response. We appreciate your comments, and have taken them on board - we will look at ways that we can improve our service for the future.

Susan Pannell

7 years ago

Datum nákupu: 02/08/2017

Co říká Susan Pannell o ESE Direct:

Easy ordering quick delivery

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Hi Susan

Thank you so much for your positive review :)

We really appreciate your feedback, and we hope to welcome you back as a customer again in the future.

Recenze produktu

David Thurlow

7 years ago

Datum nákupu: 04/08/2017

Co říká David Thurlow o ESE Direct:

Great products and very good service.

Michelle - Customer Care Supervisor

ESE Direct

7 years ago

Hi David.

Thank you so much for your positive review of ESE Direct :)

We hope to welcome you back as a customer in the near future.

Neobdržel/a jste pozvánku k recenzi?

O ESE Direct

Established in 1975 ESE Direct is an award winning and ethical business, we pride ourselves on our friendly customer-centric approach and our technical expertise. For over 45 years, our valued customers have been at the heart of everything we do. Your continued loyalty has been fundamental in enabling ESE to become one of the leading UK suppliers of industrial storage, workshop equipment, health & safety products, materials handling, site & facilities equipment, changing room benches, furniture, lockers, and industrial mail order products.

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0808 163 3811

Wensum Works, 150 Northumberland Street, Norwich, Norfolk, NR2 4EE, United Kingdom

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Součást iniciativy Treefo

Spolupracujeme se společností Ecologi na financování projektů výsadby stromů výměnou za recenze, které shromáždí ESE Direct

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Recenze společnosti ESE Direct

50-75mm Preset Length Tape DispenserVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuNot supplied new Product delivered dirty Had to be cleaned before i could try to use it. No instructions supplied or original packaging

ECO A1 Wall Rack with 10 A1 PlanholdersVíce recenzí pro tento výrobek (1)Prohlédnout si stránku výrobkuUnable to comment as the goods have not been received

Standard Fine Fluted Rubber Matting, per metre - 6mm thick 1200mm WideVíce recenzí pro tento výrobek (25)Prohlédnout si stránku výrobku[Product was as described and expected

Coba-Wash Entrance Mats 850mm x 1200mm (Colour: Black/steel)Více recenzí pro tento výrobek (5)Prohlédnout si stránku výrobkuGood rubber backing cleans shoe bottoms without showing dirt

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?