Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Enterprise Car Club Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/enterprise-car-club | Feefo

Zobrazení všech 1,222 recenzí

Důvěryhodný zákazník

7 years ago

Datum nákupu: 01/12/2017

Clean, swift process uncomplicated and easy to use

Clean, swift process uncomplicated and easy to use, very easy to use to facilitate updates of time for return of cars etc. although a minor glitch does mean it tells you it will charge you for...

Přečíst vše

Enterprise Car Club

7 years ago

Hello,

Thank-you for your feedback. We are very happy to hear that you are benefiting from the ease of a car club membership! With regards to the charge for returning the car early, can you let me know the details / date of this rental and I will look in to it as it sounds unusual!

Thanks,

Alex

Prohlédnout si celou recenzi zákazníka

Member

London

7 years ago

Datum nákupu: 21/12/2017

Co říká Member o Enterprise Car Club:

Company with potential although need of improvement

The cars well maintained and clean and I really admire the way the company works but the helpline is the worst disappointment I ever faced in my life. Two times called to locate the car but nobody...

Přečíst vše

Enterprise Car Club

7 years ago

Hi Marcin,

Thank-you for your feedback. We are sorry to hear that you didn't have a positive experience with our helpline! If you can let us know the vehicle registration I can amend the location description :)

Thanks,

Alex

Member

7 years ago

The Registration number is WU17 YLL When looking at the post code it shows you some development and the car is not located there I was also advised through the phone that the car located is in that spot. Going from Mulberry Parade you turn onto Porters way in a few metres you see a Sainsbury's supermarket and the car is located in the car park.

Enterprise Car Club

7 years ago

Hi Marcin,

Thank-you for your response. I have raised this issue with the London fleet manager who will look to amend the description.

Kind regards,

Alex

Enterprise Car Club

7 years ago

Hi Marcin,

Just to let you know, our fleet manager has now updated the location description. Thank-you for bringing this to our attention!

Kind regards,

Alex

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

7 years ago

Datum nákupu: 22/12/2017

Good useful service

Great service, simple once I knew what to do, the car was very basic but I could do what I needed to do. Been meaning to join for years but finally did as there was a good promotion I couldn't...

Přečíst vše

Enterprise Car Club

7 years ago

Hello,

Thank-you for your feedback! We are very happy to hear that you enjoyed your experience with Enterprise Car Club!

Thanks,

Alex

Prohlédnout si celou recenzi zákazníka

Member

7 years ago

Datum nákupu: 29/12/2017

Co říká Member o Enterprise Car Club:

Fine

Prohlédnout si celou recenzi zákazníka

Member

7 years ago

Datum nákupu: 11/12/2017

Co říká Member o Enterprise Car Club:

just right for our Christmas Day trip

Apart from some difficulty starting the car because I've never driven a keyless car, everything was fine. Although it would be better if there was a satnav.

Enterprise Car Club

7 years ago

Hi Tim,

Thank-you for your feedback. Sorry to hear that your had some difficulty initially! If you have any issues in the future the clubhouse are always available to help. You can contact them on 0345 266 9290.

Our app allows you to filter your vehicle search for specific features, including satnav - hope this helps in the future!

Thanks,

Alex

Prohlédnout si celou recenzi zákazníka

Member

7 years ago

Datum nákupu: 22/12/2017

Co říká Member o Enterprise Car Club:

5* Customer Service

5* service every time I've been in touch- Thanks :)

Enterprise Car Club

7 years ago

Hi Christina,

Thank-you for your feedback. We are very happy to hear that you rate our service as 5-star!

Have a lovely day,

Alex

Prohlédnout si celou recenzi zákazníka

Member

7 years ago

Datum nákupu: 21/12/2017

Co říká Member o Enterprise Car Club:

More hybrid and electric vehicles

I’d suggest the existing manual and old vehicles should be replaced with advanced hybrid and electric ones.

Enterprise Car Club

7 years ago

Hi Ahmed,

Thank-you for your feedback. This is something that is under discussion with our senior management team and there are plans to grow our current hybrid and electric fleet, however you can always submit a request for a certain location using the following link...

https://www.enterprisecarclub.co.uk/gb/en/contact-us/car-near-me.html

Kind regards,

Alex

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

7 years ago

Datum nákupu: 20/12/2017

Misleading Scheme

They should have told me there was a monthly fee. I understood that it was a one off payment of £10. So it was very misleading to find out I had to pay monthly. I am going to cancel this. The staff...

Přečíst vše

Enterprise Car Club

7 years ago

Hello,

Thank-you for your feedback. We are sorry to hear that you felt the information regarding excess protection was misleading. There is an option to may a one off £90/year or £10/month for this coverage. Would you like me to cancel this payment and refer your excess back to the standard £750.00?

Kind regards,

Alex

Prohlédnout si celou recenzi zákazníka

Member

7 years ago

Datum nákupu: 18/12/2017

Co říká Member o Enterprise Car Club:

make sure there are cars available that the customer dose not have to travel to the car. I now have to pay a parking fine. The experience was so dad I will never recommend or use your cars again

Enterprise Car Club

7 years ago

Hi John,

Thank-you for your feedback. I am sorry to hear that your experience wasn't a positive one! Are you able to provide us with more details of your experience so that we can look in to where this went wrong for you?

Thank-you,

Alex

Prohlédnout si celou recenzi zákazníka

Důvěryhodný zákazník

7 years ago

Datum nákupu: 14/12/2017

It was personal ,friendly and everything was explained. The only thing they did not mention was that VAT was not included in the prices.

Enterprise Car Club

7 years ago

Hello,

Thank-you for your feedback. Sorry to hear that you were not made aware of the VAT charge but we are very happy that you found our service to be personal and friendly!

Kind regards,

Alex

Prohlédnout si celou recenzi zákazníka

Neobdržel/a jste pozvánku k recenzi?

O Enterprise Car Club

Enterprise Car Club cars are available 24 hours a day, 7 days a week and can be booked by the hour, day or as long as you want. The cars are conveniently located in designated parking bays near to where you live and work and can be booked online or by phone in advance, or at the last minute. We take care of insurance, tax, servicing, parking permits and even cleaning, so all you need to worry about is enjoying your journey. We take care of everything but the driving!

Přečíst vše

0345 266 9290

75 Low Road, Leeds, West Yorkshire, LS10 1RH, United Kingdom

Proč věřit recenzím Feefo?