Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Easterns Automotive Group Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/easterns-automotive-group | Feefo

Zobrazení všech 297 recenzí

Důvěryhodný zákazník

4 years ago

Datum nákupu: 19/07/2020

There has been multiple issues after my purchase. They keep stating I owe them money after financing through them.

Joel

Easterns Automotive Group

4 years ago

We want to apologize for anything that may have caused you to feel this way. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously. We would love to address your concerns regarding your visit. Our Customer Care team is here to assist you! E-mail: customercare@easterns.com / Phone: (877)-927-5004

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Důvěryhodný zákazník

4 years ago

Datum nákupu: 08/07/2020

On a scale from 1 -10 a 4

Delivered me a dirty car after I mentioned it needing to be cleaned. After deliver I took my car to a detail shop to be cleaned. They mentioned that the dealership should be making my first car...

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Joel

Easterns Automotive Group

4 years ago

Hello, We take your concerns very seriously. We apologize for anything that may have caused you to feel this way. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously. We would love to address your concerns regarding your visit. Our Customer Care team is here to assist you! E-mail: customercare@easterns.com / Phone: (877)-927-5004

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Důvěryhodný zákazník

4 years ago

Datum nákupu: 28/07/2020

Great purchase, sucky post-sale experience

Although the purchase experience was good the after-the-sale service is VERY poor. I have emailed and called the dealership many times, was unable to talk with a knowledgable person

Joel

Easterns Automotive Group

4 years ago

Thanks for sharing both the pros and cons of your Easterns experience. This information is imperative so that we can do everything in our power to assist you. Please contact our Customer Care Team so that we can come up with a solution that best fits your needs. E-mail: customercare@easterns.com / Phone: (877)-927-5004

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Martin Rodriguez

4 years ago

Datum nákupu: 21/07/2020

Co říká Martin Rodriguez o Easterns Automotive Group:

Good service good staff

Joel

Easterns Automotive Group

4 years ago

GREAT! We are thrilled to hear that you had a smooth and painless Easterns experience. Thanks for choosing us!

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Dee

Temple hills md

4 years ago

Datum nákupu: 17/07/2020

Co říká Dee o Easterns Automotive Group:

Great Experience

Rozell was amazing. He helped D.C. with my deal and got me car better than I expected. Thanks again 😊 great customer while I was there

Joel

Easterns Automotive Group

4 years ago

Excellent! We are truly grateful to receive such kind words from you regarding your Easterns experience. Please let us know if you need any assistance in the future!

Joel

Easterns Automotive Group

4 years ago

Fantastic! We are so glad that Rozell was able to assist you with your purchase. Thanks for being such a great customer to us!

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Kamilah Spratt

Alexandria, VA

4 years ago

Datum nákupu: 14/07/2020

Co říká Kamilah Spratt o Easterns Automotive Group:

Overall Good Experience

Overall the experience was good. One of the finance managers did get a little pushy ("I want to sell a car today." Ok and...) and he ran my credit on the WRONG vehicle 3 times which negatively...

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Důvěryhodný zákazník

4 years ago

Datum nákupu: 08/07/2020

Great salesman, horrible customer service after

While the salesman was kind and good to work with, I purchased a Passat TDI from them back in July, which was said to be a certified pre-owned just like many of there other cars on the lot, and have...

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Joel

Easterns Automotive Group

4 years ago

Hello, We want to apologize for anything that may have caused you to feel this way. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously. We would love to address your concerns regarding your visit. Our Customer Care team is here to assist you! E-mail: customercare@easterns.com / Phone: (877)-927-5004

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Důvěryhodný zákazník

4 years ago

Datum nákupu: 23/07/2020

Poor customer service

Joel

Easterns Automotive Group

4 years ago

Hi, We certainly don't like to hear that you didn't enjoy your Easterns experience. Please know that our intentions are only to help each and every single one of our customers. Please keep in mind that we have been in business for over 30+ years and take our customer service very seriously. We even have an A+ rating with the BBB. Please contact our Customer Care Team as they would be more than happy to assist you in moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

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Důvěryhodný zákazník

4 years ago

Datum nákupu: 14/07/2020

Excellent Services and professional teamwork

Excellent services and teamwork. Mr. Jake was patient with us and professional.

Joel

Easterns Automotive Group

4 years ago

Teamwork makes the dream work! Thank you for taking a chance with us and being an Easterns customer.

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Důvěryhodný zákazník

4 years ago

Datum nákupu: 13/07/2020

Trash

Pure trash!!!!!!! If I could leave no stars I would. My car had multiple issues within days of purchase, lack of communication from managers to staff. Definitely will never buy another car from them....

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Joel

Easterns Automotive Group

4 years ago

Hello,We want to apologize for any and everything that may have caused you to feel this way.We would love to address your concerns regarding your visit. Please contact our Customer Care Team to see if there is anything we can do to better assist you in moving forward. E-mail: customercare@easterns.com / Phone: (877)-927-5004

Prohlédnout si celou recenzi zákazníka

Neobdržel/a jste pozvánku k recenzi?

O Easterns Automotive Group

Easterns Automotive Group is a family owned Used Car Dealership that has served the Maryland, DC, and Virginia communities for over 30 years. Eastern has sold over 140,000 used vehicles, totaling over Two Billion Dollars in sales. Easterns corporate headquarters and central reconditioning facility are located in Sterling, VA, and the company currently operates seven locations around DC, Maryland and Virginia. Every Easterns vehicle has passed a rigorous multi-point certification check so you can buy with confidence. Search our vast inventory of over 1000 cars filled with clean CarFax reports and one owner vehicles. Our friendly customer care staff handles any pre or post sale questions you may have, and that is why Easterns has over a 97% customer approval rating. We invite you to come into an Easterns store, call, or chat online today and experience firsthand what we mean by the Easterns difference!

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877 867 1395

22705 Commerce Center Court, Sterling, Virginia, 20723, United States

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