Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

The Cumberland Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/cumberland-building-society | Feefo

Zobrazení všech 11,859 recenzí

Mr Ferris

7 years ago

Datum nákupu: 20/02/2017

Co říká Mr Ferris o The Cumberland:

Cannot fault it in any way.

Good customer service delivered by local people for local people

Bob

The Cumberland

7 years ago

Hello Mr Ferris

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Důvěryhodný zákazník

7 years ago

Datum nákupu: 03/05/2017

Would reccomend. The service is personal and efficient. Dealing with real people is rare these days. No fees for foreign transactions is great if you travel.

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Důvěryhodný zákazník

7 years ago

Datum nákupu: 11/04/2017

Painless to set up the account and have had no problems in the 7 months (or so) that I've been a customer. Would recommend. Only thing I would add is that the "Faster Payments" service is not as a...

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Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

We’re always appreciative of feedback and ways in which we can tailor the service that we provide. As such I've passed on your comments about our faster payments service to the management team responsible for monitoring this service, so that this is considered when we next review how frequently payments are processed.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Thorpe

7 years ago

Datum nákupu: 23/01/2017

Co říká Mr Thorpe o The Cumberland:

Excellent service all the time. Helpful and friendly staff

Bob

The Cumberland

7 years ago

Hello Mr Thorpe

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account and in particular that you find our staff so helpful and friendly. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Mrs Hannah

Cockermouth

7 years ago

Datum nákupu: 10/04/2017

Co říká Mrs Hannah o The Cumberland:

Pleased you are here in Cockermouth

I like having the branch to walk into and speak to a human and I like having the internet ability to do some things away from the branch without needing to talk directly.

Bob

The Cumberland

7 years ago

Hello Mrs Hannah

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant teams.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Knowles

7 years ago

Datum nákupu: 05/04/2017

Co říká Mr Knowles o The Cumberland:

excellent friendly staff

Always friendly and knowledgeable.

Bob

The Cumberland

7 years ago

Hello Mr Knowles

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Mss Hetherington

7 years ago

Datum nákupu: 04/04/2017

Co říká Mss Hetherington o The Cumberland:

Outstanding

The Cumberland are always true fly and extremely helpful. They advise you based on what's best for you and not what product they want to sell. Their banking is also very helpful and they go out of...

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Bob

The Cumberland

7 years ago

Hello Miss Hetherington

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mrs Cooper

Appleby

7 years ago

Datum nákupu: 18/01/2017

Co říká Mrs Cooper o The Cumberland:

We sold our house and set up new mortgage along with current accounts.

Visited both penrith and carlisle branch and service from everyone has been excellent

Bob

The Cumberland

7 years ago

Hello Mrs Cooper

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant teams.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Park

7 years ago

Datum nákupu: 14/03/2017

Co říká Mr Park o The Cumberland:

Great online bank app for mobile and helpful staff

Great banking app for mobile combining business and personal accounts also very helpful staff on the phone and in branch

Bob

The Cumberland

7 years ago

Hello Mr Park

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ll make sure to pass your feedback on to the relevant teams.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Coverdale

7 years ago

Datum nákupu: 10/04/2017

Co říká Mr Coverdale o The Cumberland:

Very easy to use.

The account is easy to use and they are always friendly and willing to help. The only negative is that you can only see 6 months of transactions and it would be good to be able to go further back.

Bob

The Cumberland

7 years ago

Hello Mr Colverdale

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

We’re always appreciative of feedback and ways in which we can tailor the service that we provide. Specifically with respect to your comment about only being able to see 6 months of transactions when using internet banking, we already have a project in place to address this, with the objective of being able to extend this to 13 months worth of transactions and for this enhancement to be implemented later this year.

Kind regards

Bob Matthews

Customer Experience Manager

Neobdržel/a jste pozvánku k recenzi?

O The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom

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Další informace o společnosti Feefo

Recenze společnosti The Cumberland

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?