Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

The Cumberland Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/cumberland-building-society | Feefo

Zobrazení všech 11,859 recenzí

Důvěryhodný zákazník

7 years ago

Datum nákupu: 30/06/2017

Great

Really good way of managing my money

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Důvěryhodný zákazník

7 years ago

Datum nákupu: 20/06/2017

I would definitely recommend the Cumberland, we have experienced excellent service.

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Douglas

7 years ago

Datum nákupu: 22/06/2017

Co říká Mr Douglas o The Cumberland:

Always good service in store. And on the telephone

Yes would recommend to anyone great staff

Bob

The Cumberland

7 years ago

Hello Mr Douglas

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant teams.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Boles

7 years ago

Datum nákupu: 28/06/2017

Co říká Mr Boles o The Cumberland:

Impressive customer service. I would say Cumberland is the best

Good banking and impressive customer. No problems at all. Very happy to bank with Cumberland

Bob

The Cumberland

7 years ago

Hello Mr Boles

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Důvěryhodný zákazník

7 years ago

Datum nákupu: 06/04/2017

So glad I changed to CBS!

Always friendly and helpful when I come in to the branch. Find my account really easy to manage.

Bob

The Cumberland

7 years ago

Kind regards

Bob Matthews

Customer Experience Manager

Důvěryhodný zákazník

7 years ago

Datum nákupu: 26/06/2017

Efficient and personal advice

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Wildig

7 years ago

Datum nákupu: 09/05/2017

Co říká Mr Wildig o The Cumberland:

Excellent

Every member of staff has been very helpful at all times and very pleasant

Bob

The Cumberland

7 years ago

Hello Mr Wildig

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Wilkinson

7 years ago

Datum nákupu: 16/06/2017

Co říká Mr Wilkinson o The Cumberland:

The Cumberland listens to me, talks face to face and I feel I am in safe hands with y money and mortgage. Service is always friendly and efficient. You excel compared to other banks because you care....

Přečíst vše

Bob

The Cumberland

7 years ago

Hello Mr Wilkinson

Kind regards

Bob Matthews

Customer Experience Manager

Mr Watt

7 years ago

Datum nákupu: 01/03/2017

Co říká Mr Watt o The Cumberland:

Generally ok until I opened this account then I got a letter accusing me of not putting enough into my account on a particular month when in fact I had.

Bob

The Cumberland

7 years ago

Hello Mr Watt

Thank you for taking the time to leave your feedback, and I’m sorry to hear that your experience with our current account wasn’t to the standard you rightly expected. We're always appreciative of feedback that allows us to identify ways in which we can improve the service that we provide.

With respect to your specific example, I have asked a member of our Customer Service team to write to you to apologise for and to explain what happened, and the action taken to address.

In the meantime, may I again thank you for bringing this to our attention.

Kind regards

Bob Matthews

Customer Experience Manager

Důvěryhodný zákazník

7 years ago

Datum nákupu: 13/04/2017

The on-line service is good. It's even better now that transfers to/from savings accounts and the current account can be made online.

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. I'm especially pleased to hear that you are pleased with the recent improvements we've made to our Internet Banking system.

Kind regards

Bob Matthews

Customer Experience Manager

Neobdržel/a jste pozvánku k recenzi?

O The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti The Cumberland

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?