Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

The Cumberland Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/cumberland-building-society | Feefo

Zobrazení všech 11,860 recenzí

Mrs Boardman

7 years ago

Datum nákupu: 14/06/2017

Co říká Mrs Boardman o The Cumberland:

helpful - friendly - know what thier taking about

I have been with the cumberland a good few now & have always found the staff in my local branch extremely friendly & helpful all the time, aswell as the staff at the head office when I've had to...

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Bob

The Cumberland

7 years ago

Hello Mrs Boardman

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I've passed your kind comments on to the relevant teams.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Tupu

7 years ago

Datum nákupu: 15/05/2017

Co říká Mr Tupu o The Cumberland:

Great service!!!

Bob

The Cumberland

7 years ago

Hello Mr Tupu

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Důvěryhodný zákazník

7 years ago

Datum nákupu: 26/05/2017

I have found their service O.K., however I feel that sometimes the professionalism and discretion of some of the staff, one in particular falls short of what I have experienced previously when...

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Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback. I'm really sorry to hear that on occasions your experience of dealing with us haven't been to the high standards you rightly expect. We’re always appreciative of feedback about ways in which we can improve the service that we provide.

I've therefore asked your local branch manager to contact you to discuss your comments in order that we can better understand the problems you have experienced and allow us to take the appropriate actions to prevent these occurring again in the future. Alternatively, if you'd like to discuss these directly with me, please call me on 01228 403 256.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Leech

brampton

7 years ago

Datum nákupu: 04/05/2017

Co říká Mr Leech o The Cumberland:

get the feeling you're more than a number

changeover from my previous bank was very smooth ,and have always found my branch staff and on occasions phoning main office very helpful

Bob

The Cumberland

7 years ago

Hello Mr Leech

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant teams.

Kind regards

Bob Matthews

Customer Experience Manager

Miss Thornborrow

Kendal

7 years ago

Datum nákupu: 28/06/2017

Co říká Miss Thornborrow o The Cumberland:

Never had a more caring and helpful bank

Knowledgeable and friendly staff at the local branch and on the phones.. well done Cumberland minions..

Bob

The Cumberland

7 years ago

Hello Miss Thornborrow

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant teams.

We're continually looking at ways in which to improve our Internet Banking service, so if there are specific improvements that you'd like us to consider, please call me on 01228 403 256, as we'd really value your input.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Filippi

7 years ago

Datum nákupu: 05/06/2017

Co říká Mr Filippi o The Cumberland:

Sono contento

Bob

The Cumberland

7 years ago

Hello Mr Filippi

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Rendall

7 years ago

Datum nákupu: 10/01/2018

Co říká Mr Rendall o The Cumberland:

Local. Straightforward.

Bob

The Cumberland

7 years ago

Hello Mr Rendall

Thank you for taking the time to leave your feedback, we are really pleased that you had a positive experience with us in regards to opening your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Ms Rossi

Lancaster

7 years ago

Datum nákupu: 14/06/2017

Co říká Ms Rossi o The Cumberland:

Competent service

Competent service and explained in detail. Highly recommended.

Bob

The Cumberland

7 years ago

Hello Miss Rossi

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Mason

Blackbank

7 years ago

Datum nákupu: 10/01/2018

Co říká Mr Mason o The Cumberland:

First class service with fully attentive advisers

An excellent meeting with the two advisers lasting some 45 minutes with not a minute wasted. Fully engaged with outstanding service and information.

Bob

The Cumberland

7 years ago

Hello Mr Mason

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your recent current account application. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Campbell

7 years ago

Datum nákupu: 14/06/2017

Co říká Mr Campbell o The Cumberland:

Great current account

A simple no fuss process to change current accounts.

Bob

The Cumberland

7 years ago

Hello Mr Campbell

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Neobdržel/a jste pozvánku k recenzi?

O The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti The Cumberland

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?