Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

The Cumberland Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/cumberland-building-society | Feefo

Zobrazení všech 11,863 recenzí

Důvěryhodný zákazník

7 years ago

Datum nákupu: 09/08/2017

Amazing service!!

The service was the best I could ask for, a pleasant experience

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mrs Devine

Silloth

7 years ago

Datum nákupu: 19/05/2017

Co říká Mrs Devine o The Cumberland:

Excellent counter service.

Excellent counter service. Staff and friendly and knowledgeable. Efficient telephone service. Answered promptly.

Bob

The Cumberland

7 years ago

Hello Mrs Devine

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant teams.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Dawson

Brampton

7 years ago

Datum nákupu: 03/05/2017

Co říká Mr Dawson o The Cumberland:

Excellent personal sevice.

I like the personal service at the branch. We have found all the staff very helpfull. I also like having a cheque book. I do not like the sound of open banking so I hope the Cumberland will not be...

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Bob

The Cumberland

7 years ago

Hello Mr Dawson

With respect to your comment about Open Banking, this is something that you would have to opt in to, rather than it being something we would force you to use. If you have concerns about Open Banking, you simply need to ensure that you do not give us your permission to allow access to this on your account.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Freak

Great Asby

7 years ago

Datum nákupu: 15/06/2017

Co říká Mr Freak o The Cumberland:

Good local service

The Cumberland current account is easy to use with a good online banking app. It's what I would expect for an effective and efficient current account service. I also enjoy being able to use a local...

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Bob

The Cumberland

7 years ago

Hello Mr Freak

Kind regards

Bob Matthews

Customer Experience Manager

Důvěryhodný zákazník

7 years ago

Datum nákupu: 06/03/2017

Enough said above

Always very polite and helpful. Nothing is any trouble.

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Can Hyslop

7 years ago

Datum nákupu: 04/04/2017

Co říká Can Hyslop o The Cumberland:

Perhaps not quite so god as the bank we left, but after sorting out teething problems is okay

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a generally positive experience with us in regards to your current account.

We’re always appreciative of feedback and for suggestions of how we can improve the service that we provide. Whilst I'm pleased to read that the initial teething problems you had have been resolved, if there are still things that you think we could do better, please feel free to give me a call on 01228 403 256, as I'd welcome any further specific comments you might have.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Crook

Ribble Valley

7 years ago

Datum nákupu: 22/06/2017

Co říká Mr Crook o The Cumberland:

Excellent service, normally reserved to (expensive) private banking.

Your UK based operative took control of the switching process, to and was super supportive, to ensure that potential snags were not. I continue to be impressed with the 7 day service. In particular,...

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Bob

The Cumberland

7 years ago

Hello Mr Crook

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I've passed your kind comments on to the relevant teams.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Brown

Wigton

7 years ago

Datum nákupu: 12/01/2018

Co říká Mr Brown o The Cumberland:

Have a couple of accounts and will be looking to open more

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Důvěryhodný zákazník

7 years ago

Datum nákupu: 02/06/2017

Very straightforward and easy to access. Lovely people when you speak to them.

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Thompson

ALSTON

7 years ago

Datum nákupu: 14/03/2017

Co říká Mr Thompson o The Cumberland:

LOCAL FRIENDLY AND ALWAYS HELPFUL- the only problems I have is having to post any cheques we receive or travel to a branch at least 12 miles away. This is also the case for paying suppliers in Europe...

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Bob

The Cumberland

7 years ago

Hello Mr Thompson

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback and ways in which we can tailor the service that we provide.

I've therefore asked a member of our Customer Services team to contact you to discuss alternative short term options that may make it easier for you to make overseas payments and to update you on other planned future improvements we have for that particular service.

Kind regards

Bob Matthews

Customer Experience Manager

Neobdržel/a jste pozvánku k recenzi?

O The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom

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Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

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Další informace o společnosti Feefo

Recenze společnosti The Cumberland

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?