Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

The Cumberland Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/cumberland-building-society | Feefo

Zobrazení všech 11,863 recenzí

Miss Leary

7 years ago

Datum nákupu: 15/06/2017

Co říká Miss Leary o The Cumberland:

Good all round service. Efficient and friendly staff. Longer banking hours, local access.

Bob

The Cumberland

7 years ago

Hello Miss Leary

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Deeley

Ambleside. Cumbria

7 years ago

Datum nákupu: 31/07/2017

Co říká Mr Deeley o The Cumberland:

A great service and an asset to the community

The staff at the Ambleside branch have been considerate,polite,helpful and patient throughout all my visits and being a sight impaired, 84 year old crumbly this was important. All the aspects of my...

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Bob

The Cumberland

7 years ago

Hello Mr Deeley

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant teams.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Godridge

7 years ago

Datum nákupu: 02/02/2017

Co říká Mr Godridge o The Cumberland:

The Cumberland acted promptly and used all available methods of contacting me to check out whether or not a direct debit was cancelled. The matter was resloved satifactorily

Bob

The Cumberland

7 years ago

Hello Mr Godridge

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Smith

Ulverston

7 years ago

Datum nákupu: 24/07/2017

Co říká Mr Smith o The Cumberland:

Helpful,faultless and friendly

The switch over was faultless and the assistance given by the local office very helpful. The current account is working very well and I would certainly recommend the account to others thinking of...

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Bob

The Cumberland

7 years ago

Hello Mr Smith

Kind regards

Bob Matthews

Customer Experience Manager

Mr Bobbitt

7 years ago

Datum nákupu: 08/08/2017

Co říká Mr Bobbitt o The Cumberland:

Excellent friendly and efficient service

Bob

The Cumberland

7 years ago

Hello Mr Bobbitt

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Důvěryhodný zákazník

7 years ago

Datum nákupu: 15/08/2017

All help and advice was excellent and politely delivered. I would recommend to friends, and have already done so.

Bob

The Cumberland

7 years ago

We also particularly value the fact that you've already recommended us to your friends and are grateful for you doing so.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Robinson

Morecambe

7 years ago

Datum nákupu: 26/07/2017

Co říká Mr Robinson o The Cumberland:

A few comments

Online banking service is OK but the linked eSaver account is unnecessarily limited by the maximum deposit of £25,000. The currency conversion rates on foreign card transactions are good value.

Bob

The Cumberland

7 years ago

Hello Mr Robinson

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

We’re always appreciative of feedback and ways in which we can improve the service that we provide and I have passed on your comment about the limit on the amount you can deposit in our eSaver account to the team responsible for designing our savings products.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Hewitt

7 years ago

Datum nákupu: 05/05/2017

Co říká Mr Hewitt o The Cumberland:

Not in the local branch (Annan) often but when I am, service is always delivered to my entire satisfaction by friendly, knowledgeable and efficient staff. The branch of RBS is to close in the summer...

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Bob

The Cumberland

7 years ago

Hello Mr Hewitt

Kind regards

Bob Matthews

Customer Experience Manager

Mr Byrne

La130ay

7 years ago

Datum nákupu: 05/07/2017

Co říká Mr Byrne o The Cumberland:

Cumberland is great local bank app could be better

Bob

The Cumberland

7 years ago

Hello Mr Byrne

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

We’re always appreciative of feedback, and I’ve passed on your kind comments on to our Ulverston branch team.

With respect to you comment about our mobile banking app, we're constantly looking to improve the services this offers, so if you'd like to give me a call on 01228 403 256, I'd be delighted to hear your suggestions.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Martin

7 years ago

Datum nákupu: 01/08/2017

Co říká Mr Martin o The Cumberland:

Good service

Bob

The Cumberland

7 years ago

Hello Mr Martin

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Neobdržel/a jste pozvánku k recenzi?

O The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom

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Další informace o společnosti Feefo

Recenze společnosti The Cumberland

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?