Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

The Cumberland Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/cumberland-building-society | Feefo

Zobrazení všech 11,865 recenzí

Mrs Edwards

7 years ago

Datum nákupu: 28/03/2017

Co říká Mrs Edwards o The Cumberland:

Best quality is a local branch office at Denton Holme. This is always busy and the staff are friendly although they do tend to move on elsewhere so lack of continuity. My main gripe is that is...

Přečíst vše

Tommy

The Cumberland

7 years ago

Hello Mrs Edwards

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback and ways in which we can improve the service that we provide.

I note your comments regarding the time taken to transfer fund to another bank account and have passed these onto the management team responsible for our Faster Payment Service.

Kind regards

Tommy Choy

Digital Agent

Mr Bound

7 years ago

Datum nákupu: 15/09/2017

Co říká Mr Bound o The Cumberland:

Great, helpful and faster response than other banks I’ve banked with

Tommy

The Cumberland

7 years ago

Hello Mr Bound

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Tommy Choy

Digital Agent

Mrs Hewitson

Carlisle

7 years ago

Datum nákupu: 21/09/2017

Co říká Mrs Hewitson o The Cumberland:

Perfect!

Excellent, personal service. Also took mortgage out with them. The whole process was perfect from beginning to end. Highly recommend.

Tommy

The Cumberland

7 years ago

Hello Mrs Hewitson

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant team.I’m also pleased to hear that you have taken out a mortgage with us.

Kind regards

Tommy Choy

Digital Agent

Ms Roberts

7 years ago

Datum nákupu: 21/09/2017

Co říká Ms Roberts o The Cumberland:

Excellent

Excellent account and service would recommend Cumberland to everyone

Lauren

The Cumberland

7 years ago

Hello Ms Roberts

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Lauren McGuiness

Digital Agent

Důvěryhodný zákazník

7 years ago

Datum nákupu: 20/09/2017

Friendly, helpful, easy.

Lauren

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Lauren McGuiness

Digital Agent

Mrs Thorpe

Cumbria

7 years ago

Datum nákupu: 14/06/2017

Co říká Mrs Thorpe o The Cumberland:

Excellent service

I switched from Santander and everything was sorted for me by Cumberland. Most efficient service, very helpful, nothing too much trouble.Would and have recommended to others.

Lauren

The Cumberland

7 years ago

Hello Mrs Thorpe

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant teams. We're also particularly grateful that you have taken the time to recommend us to others.

Kind regards

Lauren McGuiness

Digital Agent

Mr Roberts

7 years ago

Datum nákupu: 04/07/2017

Co říká Mr Roberts o The Cumberland:

So easy to deal with no complicated forms etc

Bob

The Cumberland

7 years ago

Hello Mr Roberts

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Bob Matthews

Customer Experience Manager

Důvěryhodný zákazník

7 years ago

Datum nákupu: 11/07/2017

Excellent staff, very helpful and understanding. And he phone app is the best I've come across.

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant team.

Kind regards

Bob Matthews

Customer Experience Manager

Mr Carter

7 years ago

Datum nákupu: 11/01/2018

Co říká Mr Carter o The Cumberland:

Very attentive, smooth arrangement for setting up new account.

Bob

The Cumberland

7 years ago

Hello Mr Carter

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your recent current account application.

Kind regards

Bob Matthews

Customer Experience Manager

Důvěryhodný zákazník

7 years ago

Datum nákupu: 24/07/2017

Don’t know how to add accounts and stuff

Bob

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback. I'm sorry to hear that on occasions your experience in regards to your current account hasn't been to the high standards you rightly expect. We’re always appreciative of feedback about ways in which we can improve the service that we provide.

I've therefore asked your local branch manager to contact you to discuss your comments, so that we can better understand the problems you have experienced and the actions we need to take to prevent these happening again in the future. Alternatively, if you would like to discuss these directly with me, please call me on 01228 403 256.

Kind regards

Bob Matthews

Customer Experience Manager

Neobdržel/a jste pozvánku k recenzi?

O The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom

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Recenze společnosti The Cumberland

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?