Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

The Cumberland Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/cumberland-building-society | Feefo

Zobrazení všech 11,869 recenzí

Mrs Hodgson

7 years ago

Datum nákupu: 19/10/2017

Co říká Mrs Hodgson o The Cumberland:

Very helpful on the end of the phone just shame not 24 hrs

Tommy

The Cumberland

7 years ago

Hello Mrs Hodgson

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback and ways in which we can improve the service that we provide.

In regards to your comment on our customer contact team not available 24 hours a day. We do review on a regular basis the demand for our service availability to be extended beyond what they are currently.

Kind regards

Tommy Choy

Digital Agent

Důvěryhodný zákazník

7 years ago

Datum nákupu: 20/10/2017

PLEASANT MANNER AT COUNTER

Tommy

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant team.

Kind regards

Tommy Choy

Digital Agent

BMC

Carlisle

7 years ago

Datum nákupu: 16/10/2017

Co říká BMC o The Cumberland:

Excellent

The Cumberland is the best customer service I've ever had both face to face and over the phone. Can't recommend them enough.

Tommy

The Cumberland

7 years ago

Hello Miss Mcneill

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant teams.

Kind regards

Tommy Choy

Digital Agent

Mr Graham

Gretna

7 years ago

Datum nákupu: 21/12/2017

Co říká Mr Graham o The Cumberland:

The King is dead....... long live the King!

Throwing the toys out of the pram with regard to RBS's decision to close its local branches I decided to join the CBS and so far its been very very good indeed. Hassle free change over which was...

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Tommy

The Cumberland

7 years ago

Hello Mr Graham

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to our Annan Branch Team.

Kind regards

Tommy Choy

Digital Agent

Mr Chisholm

7 years ago

Datum nákupu: 28/11/2017

Co říká Mr Chisholm o The Cumberland:

Helpful staff when setting up my account. Everything was explained to me and my mother at this appointment. Would recommend this branch to my friends to set up their accounts.

Lauren

The Cumberland

7 years ago

Hello Mr Chisholm

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the Cleator Moor branch. We also particularly value the fact that you would recommend us to your friends.

Kind regards

Lauren McGuiness

Digital Agent

Ms van Frank

Morecambe

7 years ago

Datum nákupu: 13/12/2017

Co říká Ms van Frank o The Cumberland:

Superior, personalised and professional service.

Highly personalised, thorough and pragmatic assistance in helping me drop Lloyds ( after 32 years!!) and open two separate accounts ( current and savings).The Cumberland was recommended to me by my...

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Tommy

The Cumberland

7 years ago

Hello Ms Van Frank

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the Lancaster Branch team.

We’re grateful that you have expressed at length the positive reasons why you’re satisfied with the service we provide. Please also pass on our thanks to your sister, who has kindly recommended us to you.

Kind regards

Tommy Choy

Digital Agent

Mr Gilchrist

7 years ago

Datum nákupu: 10/10/2017

Co říká Mr Gilchrist o The Cumberland:

I moved my account to the Cumberland because I prefer to deal with non-routine transactions in person at a branch. I find the staff friendly and helpful. Some systems appear less technologically...

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Tommy

The Cumberland

7 years ago

Hello Mr Gilchrist

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the Cockermouth Branch team.

Kind regards

Tommy Choy

Digital Agent

Důvěryhodný zákazník

7 years ago

Datum nákupu: 07/08/2017

Easy to use and nice staff

They are a good bank, very easy to use with nice helpful staff. Was easy to set up my current account as well as online banking.

Lauren

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the English Street branch.

Kind regards

Lauren McGuiness

Digital Agent

Mrs Satterthwaite

Manchester

7 years ago

Datum nákupu: 07/08/2017

Co říká Mrs Satterthwaite o The Cumberland:

Always a pleasure.

Always a pleasure when speaking to the staff at the CBS

Lauren

The Cumberland

7 years ago

Hello Mrs Satterthwaite

Kind regards

Lauren McGuiness

Digital Agent

Mrs Freeman

7 years ago

Datum nákupu: 03/01/2018

Co říká Mrs Freeman o The Cumberland:

Straightforward, easy, convenient and helpful

Transferring over to the Cumberland could not have been simpler. I got an appointment at a time and date that suited me and all of my questions where answered satisfactorily. The staff could not...

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Lauren

The Cumberland

7 years ago

Hello Mrs Freeman

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the Annan branch.

Kind regards

Lauren McGuiness

Digital Agent

Neobdržel/a jste pozvánku k recenzi?

O The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti The Cumberland

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?