Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

The Cumberland Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/cumberland-building-society | Feefo

Zobrazení všech 11,871 recenzí

Miss Cawood

Workington

7 years ago

Datum nákupu: 19/10/2017

Co říká Miss Cawood o The Cumberland:

Great customer service

Tommy

The Cumberland

7 years ago

Hello Miss Cawood

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Tommy Choy

Digital Agent

Mr Davies

Brampton

7 years ago

Datum nákupu: 28/12/2017

Co říká Mr Davies o The Cumberland:

Could not be better.

Best service of any bank dealt with over many years, caring and informative staff.

Tommy

The Cumberland

7 years ago

Hello Mr Davies

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Tommy Choy

Digital Agent

Důvěryhodný zákazník

7 years ago

Datum nákupu: 20/09/2017

Great service

We needed another bank to invest money and it was very easy to create the current account (with appropriate checks) and a savings account. Access to both accounts online is simple and seems secure. ...

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Tommy

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Tommy Choy

Digital Agent

Mr Robbins

7 years ago

Datum nákupu: 15/01/2018

Co říká Mr Robbins o The Cumberland:

Very friendly service. There was a difficulty over number of characters in password but a friendly call handler cleared things up very professionally

Tommy

The Cumberland

7 years ago

Hello Mr Robbins

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account. I’m glad that we were able to clear things up in regards to setting up a new password.

Kind regards

Tommy Choy

Digital Agent

Důvěryhodný zákazník

7 years ago

Datum nákupu: 18/12/2017

Great local service

Great local service. not had any problems on the banking front but the technology is a little clunky. transactions can take a few days to show in your spending.

Tommy

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback and ways in which we can improve the service that we provide.

Kind regards

Tommy Choy

Digital Agent

Mr Ryan

Keswick

7 years ago

Datum nákupu: 08/08/2017

Co říká Mr Ryan o The Cumberland:

Friendly staff, good access and quality service

The switch to the Cumberland Building Society from Natwest went very smoothly apart from one complication that was due to Natwest. The Cumberland also responded well on that. The online works well on...

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Tommy

The Cumberland

7 years ago

Hello Mr Ryan

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. It’s especially pleasing to hear that we were able to resolve your problem quickly while you were away in another country. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the relevant teams.

Kind regards

Tommy Choy

Digital Agent

Důvěryhodný zákazník

7 years ago

Datum nákupu: 25/10/2017

Feels very secure.

Tommy

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Tommy Choy

Digital Agent

Mr Russell

7 years ago

Datum nákupu: 11/12/2017

Co říká Mr Russell o The Cumberland:

Don't worry about making the switch

Friendly, helpful advise making the process of switching current account very easy

Lauren

The Cumberland

7 years ago

Hello Mr Russell

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the Annan branch.

Kind regards

Lauren McGuiness

Digital Agent

Ms Atkinson

7 years ago

Datum nákupu: 10/11/2017

Co říká Ms Atkinson o The Cumberland:

Excellent service. very easy to open a current account. The staff are very good really helpful and go through it all with you. I would recommend The Cumberland to everyone

Lauren

The Cumberland

7 years ago

Hello Ms Atkinson

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the English Street branch. We also particularly value the fact that you would recommended us to your friends, thank you.

Kind regards

Lauren McGuiness

Digital Agent

Důvěryhodný zákazník

7 years ago

Datum nákupu: 02/11/2017

always very helpful

Lauren

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the Appleby branch.

Kind regards

Lauren McGuiness

Digital Agent

Neobdržel/a jste pozvánku k recenzi?

O The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti The Cumberland

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?