Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

The Cumberland Recenze | Hodnocení zákaznického servisu pro https://www.feefo.com/reviews/cumberland-building-society | Feefo

Zobrazení všech 11,878 recenzí

Mrs Marrs

Cockermouth

7 years ago

Datum nákupu: 31/03/2017

Co říká Mrs Marrs o The Cumberland:

Very easy to change bank account to the Cumberland, friendly and helpful staff. Free use of debit card abroad.

Tommy

The Cumberland

7 years ago

Hello Mrs Marrs

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Tommy Choy

Digital Agent

Důvěryhodný zákazník

7 years ago

Datum nákupu: 11/01/2018

Well overall the run through of opening my account was very detailed, i found lots of extra information also.

Tommy

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account.

Kind regards

Tommy Choy

Digital Agent

Mr Mccaig

7 years ago

Datum nákupu: 15/12/2017

Co říká Mr Mccaig o The Cumberland:

All

Tommy

The Cumberland

7 years ago

Hello Mr Mccaig

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Tommy Choy

Digital Agent

Důvěryhodný zákazník

7 years ago

Datum nákupu: 26/10/2017

The food was excellent!

The service was very good!

Tommy

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Tommy Choy

Digital Agent

Mrs Cunnah

Carlisle

7 years ago

Datum nákupu: 17/01/2018

Co říká Mrs Cunnah o The Cumberland:

A real family feel !

The way I was treated from the time I walked in the Cumberland was lovely. I have many members of my family who bank there md are all very very happy !

Tommy

The Cumberland

7 years ago

Hello Mrs Cunnah

Thank you for taking the time to leave your feedback, we’re really pleased that you had a positive experience with us in regards to opening your current account. We’re always appreciative of feedback, and I’ve passed on your kind comments on to the Denton Holme Branch team.

It’s also lovely to hear that your family members are very happy with our service too.

Kind regards

Tommy Choy

Digital Agent

Mr Carruthers

7 years ago

Datum nákupu: 01/12/2017

Co říká Mr Carruthers o The Cumberland:

Careful overdraft limit

Great service always use Cumberland I decided to use their bank service only problem when asking for overdraft it's included in the balance instead of your balance going to zero then if used it would...

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Bob

The Cumberland

7 years ago

Hello Mr Carruthers

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us and are always appreciative of feedback and ways in which we can improve the service that we provide.

I'm sorry to hear that you've experienced some difficulties with the way the overdraft limit operates on your account and have therefore asked your local branch manager, or a member of his team, to contact you with a view to discussing ways in which we may be able to help you overcome these in the future.

Kind regards

Bob Matthews

Customer Experience Manager

Mrs Cullen

Carlisle

7 years ago

Datum nákupu: 23/05/2017

Co říká Mrs Cullen o The Cumberland:

Helpful and friendly service

Helpful & friendy customer service

Tommy

The Cumberland

7 years ago

Hello Mrs Cullen

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Tommy Choy

Digital Agent

Důvěryhodný zákazník

7 years ago

Datum nákupu: 17/07/2017

Excellent service

Tommy

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Tommy Choy

Digital Agent

Mr Hogg

7 years ago

Datum nákupu: 04/09/2017

Co říká Mr Hogg o The Cumberland:

Extremely poor communication and lack of initiative

My service experience was OK, but my wife's was horrendous. They had queries about her application, but did not get in touch, although they had previously done so by text. She was left waiting for...

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Bob

The Cumberland

7 years ago

Hello Mr Hogg

Thank you for taking the time to leave your feedback, and I’m sorry to hear that your wife's experience wasn’t to the high standards she rightly expected, or to those that you experienced yourself. We’re always appreciative of feedback and ways in which we can improve the service that we provide.

Having investigated the points you've raised, as there appear to be some differences in our record of what was communicated and when compared to what you have outlined, I've asked one of our Customer Service Managers to write to your wife, to clarify why the application process took longer than expected and why the application was cancelled.

Kind regards

Bob Matthews

Customer Experience Manager

Důvěryhodný zákazník

7 years ago

Datum nákupu: 15/12/2017

excellent and very friendly and efficient. very good advice.

Tommy

The Cumberland

7 years ago

Thank you for taking the time to leave your feedback, we’re really pleased that you’ve had a positive experience with us in regards to your current account.

Kind regards

Tommy Choy

Digital Agent

Neobdržel/a jste pozvánku k recenzi?

O The Cumberland

As a cornerstone of the Cumbrian landscape for over 170 years The Cumberland is one of the region’s most familiar and trusted businesses. We’re here to create a banking experience that’s kinder to people and planet. Our business is to help people realise and achieve their financial goals. Whether it’s looking for that first place of your own, more space for your growing family, or a change of lifestyle and the challenge of running your own hospitality business, our experts can support you with straight-forward advice and an award-winning range of mortgages. We aim to provide exceptional customer experiences, and working with Feefo helps us to understand whether we’re making this happen. Thanks to all our customers who have provided us with feedback to help us continue to improve our business and help us deliver ‘kinder banking’.

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(01228) 403 141

Cumberland House, Cooper Way, Carlisle, Cumbria, CA3 0JF, United Kingdom

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti The Cumberland

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?