Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze Certainly Wood

Zobrazení všech 12,691 recenzí

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Flamers work very well

Very good service. The box arrived quickly and in good order. The free bucket was a bonus

Recenze produktu

Datum nákupu: 06/02/2025

Richard Dalton

Ověřeno Feefo

1 year ago

Co říká Richard Dalton o Certainly Wood:

Recenze produktu

Datum nákupu: 13/02/2025

Roland Smith

Ověřeno Feefo

Alfreton

1 year ago

Co říká Roland Smith o Certainly Wood:

Handy small logs

Came on time delivered right to the back door

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your 5-star review, Roland! We're delighted to hear you were happy with your purchase and that it arrived on time as expected. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 04/02/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Unable to guarantee their service and hidden charges.

Perfectly polite service when I made my order on the phone, although the woman wasn’t particularly knowledgeable about the delivery arrangements. Other staff and the manager were perfectly polite,...

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Sandra

Certainly Wood

1 year ago

Thank you for your review. I am happy we have managed to have a chat about your experience and resolve the issue. Apologies for any inconvenience caused, and I hope our conversation will have repaired your trust in us as a company which recognises when mistakes are made, and is keen to rectify them. Kind regards Sandra

Recenze produktu

Datum nákupu: 12/02/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Excellent, friendly service.

Hayleigh

Certainly Wood

1 year ago

Thank you for the 5 star review! We love hearing how happy our customers are with our wood and the great customer service provided by our team! Thank you for choosing us and for letting us know how we did. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 12/02/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Excellent value for money for over 10 years.

Good service on the phone. It took no longer than 10 minutes at.most from start to finish ish for the order. All subsequently confirmed by email.

Recenze produktu

Hayleigh

Certainly Wood

1 year ago

We are so grateful for your 5 star review! We love hearing how happy our customers are with our wood and our Flamers natural firelighters! It's great to know that you had such a positive experience with our team and that you have been lighting fires successfully using our products for such a long time! Thank you for choosing us and for letting us know how we did. Best wishes, Hayleigh

Datum nákupu: 04/02/2025

Carole Gannon

Ověřeno Feefo

1 year ago

Co říká Carole Gannon o Certainly Wood:

Excellent

Service always excellent from Certainly Wood, wouldn’t use any other company. Their wood products are second to none as my chimney sweep would confirm!

Hayleigh

Certainly Wood

1 year ago

Thank you for your kind words and 5 star review, Carole! We're thrilled to hear you're pleased with the quality of our wood. We aim for nothing but the best, and it's great to know we're meeting expectations. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 10/02/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Good business as usual BUT courier at fault

Good- logs delivered in large bag. Easy to protect from rain until able to unload. Logs solid and easy to unload. Not so good- courier arrived in large lorry despite ticket stating that delivery...

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Hayleigh

Certainly Wood

1 year ago

Thank you for your feedback! We're really pleased to hear that you were satisfied with the quality of the logs. We also appreciate your comments regarding the courier. We sincerely apologise for the inconvenience caused by the larger lorry. While the delivery was successfully completed, we understand how this caused some challenges with parking and traffic. We’ll be addressing this with our couriers to ensure future deliveries follow the correct vehicle guidelines, as stated on your order. If you're willing, we would be grateful if you could reconsider your review to reflect the positive aspects of the delivery as well. We value your business and always strive to improve our services based on customer feedback. Thank you again for your understanding, and we look forward to serving you again in the future! Kind regards, The Certainly Wood Team

Důvěryhodný zákazník

1 year ago

The driver informed me that all the 7.5 tonne lorries were in use that day: hence the larger lorry used. If it was not possible on the day in question I would be willing to accept another day: as long as the courier discussed it with me.

Hayleigh

Certainly Wood

1 year ago

Thank you for the feedback. I'll be sure to pass this on to this delivery company. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 28/01/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Good service

As always very good

Recenze produktu

Hayleigh

Certainly Wood

1 year ago

Thank you for sharing your feedback! We understand that Firekits may seem a bit pricier compared to buying in bulk, but they offer significant convenience, especially for those with access difficulties or limited storage space. We believe that the ease and flexibility of having a compact, ready-to-use firelighting solution justifies the price for many of our customers. Our Firekits are designed to provide a hassle-free experience, with everything you need in one neat package, making them perfect for those who want to enjoy a cosy fire without the bulk or complexity of larger quantities. For future reference, if you are looking for an alternative way to "fill in" on kiln dried logs, you could always use this page to see who your nearest Certainly Wood stockist is: https://www.certainlywood.co.uk/apps/how-to-buy-firewood. If you’re willing, we’d appreciate it if you could consider updating your review to reflect your experience with the product’s convenience and quality. Your feedback is important to us, and we’d love to ensure your experience with Certainly Wood is a positive one! Kind regards, The Certainly Wood Team

Datum nákupu: 09/02/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Good Customer Care Team always happy to help.

Hayleigh

Certainly Wood

1 year ago

We appreciate your kind words and 5 star review! Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. We look forward to assisting you in the future! Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 07/02/2025

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Certainly Wood

Flamers Natural FirelightersDalší recenze tohoto produktuProhlédnout si stránku výrobku

Dinkies - small logs for small stovesDalší recenze tohoto produktuProhlédnout si stránku výrobkuJust right for open fires also long lasting

Kiln Dried KindlingDalší recenze tohoto produktuProhlédnout si stránku výrobku

Kiln Dried Logs In Bulk BagsDalší recenze tohoto produktuProhlédnout si stránku výrobkuExcellent wood, packaged well!

Kiln Dried Logs In Bulk BagsDalší recenze tohoto produktuProhlédnout si stránku výrobkuGood value for money for kiln dried logs delivered to your door.

Flamers Natural FirelightersDalší recenze tohoto produktuProhlédnout si stránku výrobkuI have used these for years successfully without the need for kindling wood.

Plant a TreeDalší recenze tohoto produktuProhlédnout si stránku výrobkuIt's free and good for the flora and the country. What's not to like.

Kiln Dried Logs - Pallets of Small BagsDalší recenze tohoto produktuProhlédnout si stránku výrobku

Kiln Dried Logs In Bulk BagsDalší recenze tohoto produktuProhlédnout si stránku výrobkuLittle dross in bag just quality logs.

Firekit - Kiln Dried Logs in BoxesDalší recenze tohoto produktuProhlédnout si stránku výrobkuOnly useful as a ‘fill in’ as very expensive way to buy logs.

KindleFlamers Natural FirelightersDalší recenze tohoto produktuProhlédnout si stránku výrobku

Plant a TreeDalší recenze tohoto produktuProhlédnout si stránku výrobkuGreat idea.

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?