Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze Certainly Wood

Zobrazení všech 12,680 recenzí

STEPHEN PARKES

Ověřeno Feefo

Lugwardine, Hereford

1 year ago

Co říká STEPHEN PARKES o Certainly Wood:

Excellent service, excellent product

Professional, friendly and efficient.

Recenze produktu

Datum nákupu: 01/07/2025

Jay

Ověřeno Feefo

Derbyshire

1 year ago

Co říká Jay o Certainly Wood:

Frequent customer

Always top notch. I ‘Certainly Wood’ recommend them.

Recenze produktu

Hayleigh

Certainly Wood

1 year ago

Thank you so much for the 5 star review and saying you would recommend us, James! We are thrilled that you love our new crates of kiln dried logs! It's great to hear that you are happy with your purchase and that you found it easier to unpack the crate than the bulk bags - we provide a range of different products and it is wonderful to know you have found the right fit for you. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Datum nákupu: 30/06/2025

John Arthur William Bateman

Ověřeno Feefo

Worcs

1 year ago

Co říká John Arthur William Bateman o Certainly Wood:

Good products but abandoned customer care

Nowhere near what it used to be. Seems like you have abandoned your local customers As previously mentioned your new delivery system is awful.

Hayleigh

Certainly Wood

1 year ago

Thank you for your feedback and also for taking the time to chat to us about your recent delivery experience. It sounds like the issues that occurred were made somewhat worse with the vehicle size and equipment that the driver had – please note that our local Palletline depot have now increased the number of their small vehicles to accommodate for our customers’ tighter access. While the hi-ab crane vehicle is no longer in our offering, we will continue to offer the highest standard of kiln dried logs possible, so we hope we can find a way to overcome the delivery issue in the future. We would be happy to further explore options should you wish to, so don’t hesitate to contact our support team at any time. Kind regards, The Certainly Wood Team

Recenze produktu

Datum nákupu: 30/05/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Had to alter delivery day. Staff very helpful. Delivered on time and really helpful driver.

Recenze produktu

Hayleigh

Certainly Wood

1 year ago

Thank you for your feedback on our 40 bag pallet. We're delighted to hear you were happy with your purchase of our kiln dried logs and the great service you received from our team. We work hard to deliver a smooth and pleasant experience, and it’s wonderful to know we succeeded. We had to change the pallet sizes for logistical reasons and this was not a decision taken lightly. Our new pallet sizes are 40, 60 and 70 bags on a pallet. Alternatively, we offer kiln dried logs in bulk bags and crates so it may be worth taking a look to see if there is another suitable option if the small bags are no longer working for you. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Datum nákupu: 30/05/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Excellent service

Recenze produktu

Datum nákupu: 22/06/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Our first choice for kiln-dried wood

It was as expected, having used them previously

Hayleigh

Certainly Wood

1 year ago

We are thrilled you had such a positive experience and are grateful for your 5 star review! It makes our day hearing about how much our customers love our kiln dried logs and the great service they’ve received from our team. We have passed on your review to our team and look forward to assisting you in future. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 31/05/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Excellence

I made a change of date at the last minute due to sudden illness and Charlotte fixed it.

Recenze produktu

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your kind words and 5 star review! We are thrilled that you love our kiln dried logs in small bags and kiln dried kindling. It's great to hear that they are the right fit for you because you find them easier to move and store than previous suppliers you have tried. I have passed your feedback on to the rest of the team (especially Charlotte) to let them know to keep up the amazing work! Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. Thank you for taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Datum nákupu: 19/05/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Straightforward order and delivery of a pallet of logs

Good service.

Hayleigh

Certainly Wood

1 year ago

We’re thrilled you had such a positive experience and thank you for the 5 star review! It makes our day hearing about how much our customers love our kiln dried logs and Flamers natural firelighters alongside the great service they’ve received from our team. We have passed on your review to our team and look forward to assisting you in future. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 25/05/2025

Christine Heath

Ověřeno Feefo

1 year ago

Co říká Christine Heath o Certainly Wood:

If perfect, no need .

perfect, nothing more to add .

Hayleigh

Certainly Wood

1 year ago

Thank you so much for the 5 star review, Christine! Your review is a great way to let us know we’re on track for making our customers smile! Out team works hard to deliver a smooth and pleasant experience, and it’s wonderful to know we succeeded. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 30/05/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Easy quick as to used to this company & trust the service I get.

Yes, easy quick as I'm used to this company & trust the service I get. I would've liked to delay the delivery a few more months but there didn't seem to be that option?

Hayleigh

Certainly Wood

1 year ago

Thank you for your wonderful review! We're delighted to hear you were happy with your purchase of our kiln dried logs and the service provided by our team. We work hard to deliver a smooth and pleasant experience, and it’s wonderful to know we succeeded. We appreciate that you would have liked to delay delivery of your logs, but we are unable to hold an order due to limited storage areas in our yard. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 19/05/2025

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Certainly Wood

Small Bulk Bag 25cmDalší recenze tohoto produktuProhlédnout si stránku výrobkuExcellent, high quality product - efficient delivery.

Kiln Dried Ash & Oak Crate LargeDalší recenze tohoto produktuProhlédnout si stránku výrobkuPerfect size to fill the Certainly Wood log store. Much easier to unpack from the crate than from the sack, plus the framing wood makes good kindling.

Extra Small Bulk Bag 25cmDalší recenze tohoto produktuProhlédnout si stránku výrobkuGreat product but new delivery system is worse than awful. Took oalletline guy almost an hour to offload the bag which then blocked my drive until I emptied the bag

KindleFlamer 50 packDalší recenze tohoto produktuProhlédnout si stránku výrobkuGreat product lights wood burner with easer

40 Bag Pallet Of Kiln Dried LogsDalší recenze tohoto produktuProhlédnout si stránku výrobkuPreferred 50 bags. 80 is too many Wood great and delivery on time by a really helpful driver. Points lost for change of pallet size.

Kiln Dried Ash & Oak Crate Extra LargeDalší recenze tohoto produktuProhlédnout si stránku výrobkuExcellent quality. Fast delivery and first rate service. Bit upset the sale started the day after we took delivery!

Small Bulk Bag 25cmDalší recenze tohoto produktuProhlédnout si stránku výrobkuJust the amount we needed to "top up" for the winter!

KindlingDalší recenze tohoto produktuProhlédnout si stránku výrobkuThe kindling is tried and tested. It is excellent

Flamers 200Další recenze tohoto produktuProhlédnout si stránku výrobkuVery straightforward to order and were delivered with the main order of logs

Kiln Dried Logs In Bulk BagsDalší recenze tohoto produktuProhlédnout si stránku výrobkuVery straightforward experience to order a pallet of logs which were then delivered on the due date. Have ordered before and the logs are as they should be.

Kiln Dried Logs In Bulk BagsDalší recenze tohoto produktuProhlédnout si stránku výrobkuusual excellent service and delivery. cannot fault anything .Some one doing what they say they will do....a very rare occurrence !

Plant a TreeDalší recenze tohoto produktuProhlédnout si stránku výrobkuPerfect .

Plant a TreeDalší recenze tohoto produktuProhlédnout si stránku výrobkuThis was done on my behalf & as an environmental happy that this is done. However as a Physicist who has researched Climate Change for 25 years after BOINC models all ran too hot, I now know the...Přečíst další

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?