Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze Certainly Wood

Zobrazení všech 12,671 recenzí

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Great Service

Excellent- had a problem booking online, so sent a message. Very quick response and understood the problem and said to call them the next day. I called and the lady was extremely helpful and...

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Hayleigh

Certainly Wood

1 year ago

Thank you so much for your 5 star review! Your review is a great way to let us know we’re on track for making our customers smile! It's wonderful to hear that you had such a great experience with our customer service team. Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. We are grateful for your kind feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 03/08/2025

Ian Stewart

Ověřeno Feefo

Northwich

1 year ago

Co říká Ian Stewart o Certainly Wood:

Great Customer Service

Delivery Company lost my Kindling ( or most of it) and Certainly Wood replaced it immediately. Customer service is second to none

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your wonderful feedback and 5 star review, Ian! We love hearing how happy our customers are with our kiln dried wood and our customer service! Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. I will be sure to pass your feedback onto the team to keep up the amazing work and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 21/05/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Excellent! Kept informed throughout the process.

Hayleigh

Certainly Wood

1 year ago

Thank you for your kind words! We're thrilled to hear you're pleased with the quality of our kiln dried wood and the customer service provided by our team. We aim for nothing but the best, and it's great to know we're meeting expectations. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 31/07/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Be a member for added value

Great communication, helpful courteous delivery drivers, many thanks

Recenze produktu

Datum nákupu: 02/08/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Certainly Wood is Certainly a great company to buy from.

I have had difficulties with haulage living on a narrow lane in a Cornish valley. The girls in the office are really good ay sorting it out.

Recenze produktu

Datum nákupu: 26/07/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Good service.

I have always had prompt and good service from thus company. Any issues have been acknowledged and rectified.

Recenze produktu

Charlotte Hill

Certainly Wood

1 year ago

Hi, Thank you for taking the time to share your thoughts on FireClub. We appreciate the balanced feedback. You’re absolutely right that FireClub offers year-round savings, which means you don’t have to wait for seasonal promotions to get a good price. One of the additional perks of membership is that during sales, your FireClub discount is applied on top of any promotional offers, giving you even greater value if you do choose to order then. While some members prefer to buy in bulk during a sale, others find the flexibility of ordering as and when they need more convenient, especially with the free delivery, 10% discount, and other member-only benefits that come with FireClub. We’re glad to hear that the convenience side works well for you, and we hope the extra savings during promotions will help the numbers add up even more over time. If you have any queries, please get back in touch. Kind regards, Charlotte

Datum nákupu: 01/08/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Have been using Certainly Wood for about 5 years now and have always been pleased with the quality of their products.

Recenze produktu

Datum nákupu: 01/08/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Good customer service!

The service has been excellent and the staff have been very helpful. I received some oversized logs which I couldn’t chop up or use so they gave me a refund on them!

Hayleigh

Certainly Wood

1 year ago

Thanks for the 5 star review! Your review is a great way to let us know we’re on track for making our customers smile! Our team works hard to deliver excellent service, and it’s always rewarding to know our customers see it too! We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Recenze produktu

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your kind words and 5 star rating on our Fire Club membership! We are thrilled you see the value in it as much as we do! Please feel free to keep us updated on how the membership works out for you throughout the year. I will pass your comments on to the rest of the team and we look forward to assisting you again in future. Best wishes, Hayleigh

Datum nákupu: 31/07/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Top class delivery and communication

Excellent communication. The delivery driver was spot on. Called me as I was out walking the dog. Asked where I wanted the delivery placed. Did exactly as I asked. Brilliant service

Hayleigh

Certainly Wood

1 year ago

Thank you for the wonderful feedback! We are delighted that you are happy with your purchase and that delivery went smoothly! I will be sure to pass your kind words onto the couriers and we look forward to assisting you again in future. Best wishes, Hayleigh

Datum nákupu: 31/07/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Good website and quick response to any queries.

Hayleigh

Certainly Wood

1 year ago

Thank you for the 5 star review! We're delighted to hear you were happy with your purchase of our KindleFlamers natural firelighters and we are thrilled our team were able to help with all your queries. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 31/07/2025

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Certainly Wood

MembershipDalší recenze tohoto produktuProhlédnout si stránku výrobku

KindlingDalší recenze tohoto produktuProhlédnout si stránku výrobkuSaves the job of cutting up the bigger logs for kindling and ready to use instantly

Flamers 50Další recenze tohoto produktuProhlédnout si stránku výrobkuGreat Firestarter's . no paper required , great for wood and charcoal

Flaming Firewood 30 Bag PalletDalší recenze tohoto produktuProhlédnout si stránku výrobkuExcellent product , Delivery was delayed due to an issue with the Delivery company ( losing part of my order). Missing items were replaced immediately by Certainly wood. Burns brilliantly in my Kadai

Extra Small Bulk Bag 25cmDalší recenze tohoto produktuProhlédnout si stránku výrobkuExcellent size logs for our woodburner. Delivery was very efficient - tracking kept us informed. In all, very satisfied both with the product and the service.

KindleFlamer 18 packDalší recenze tohoto produktuProhlédnout si stránku výrobkuGreat - used them previously. Always very effective.

MembershipDalší recenze tohoto produktuProhlédnout si stránku výrobkuMembership with Certainly Wood is a great scheme that offers greater delivery flexibility and value for money if you are buying more than two loads per annum.

MembershipDalší recenze tohoto produktuProhlédnout si stránku výrobkuI order at least 5 large bulk bags for each winter so at a time of big energy bills this is a great saving. We also use the Kindle flamers which are super and solve the problem of dealing with...Přečíst další

MembershipDalší recenze tohoto produktuProhlédnout si stránku výrobkuThe good bit. Year round savings on orders. This means for me - not having to order during the summer sales. The not so good. CW still run summer sales. And it would be more economical to buy my...Přečíst další

KindleFlamer 50 packDalší recenze tohoto produktuProhlédnout si stránku výrobkuI have tried these last year for the first time and found them to be very effective.

KindleFlamer 18 packDalší recenze tohoto produktuProhlédnout si stránku výrobkuAs said previously I tried this type of Flamers last year and found them a good alternative to the other type of Flamers you sell.

MembershipDalší recenze tohoto produktuProhlédnout si stránku výrobkuThis is a review about my membership which I have found good value. Information which we get and discounts are very valuable.

KindleFlamer 50 packDalší recenze tohoto produktuProhlédnout si stránku výrobkuGreat way to start a fire.

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?