Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

Recenze Certainly Wood

Zobrazení všech 12,667 recenzí

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

You have just lost a customer

Very poor, please see previous comment.

Recenze produktu

Datum nákupu: 17/09/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Excellent quality wood and great and reliable delivery

Hayleigh

Certainly Wood

1 year ago

Thank you for your kind words! We're thrilled to hear you're pleased with the quality of our wood. We aim for nothing but the best, and it's great to know we're meeting expectations. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 24/09/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Excellent service and products

Excellent, the lady I spoke to was helpful and sorted my order out for me

Recenze produktu

Hayleigh

Certainly Wood

1 year ago

We are thrilled to hear that you love our Fire Club membership scheme! It's wonderful to hear that you see the value in the scheme as much as we do! Please feel free to keep us updated on how the membership works out for you throughout the year. I will share your feedback with the rest team to let them know to keep up the amazing work! Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. We look forward to assisting you in the future! Best wishes, Hayleigh

Datum nákupu: 24/09/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Excellent product and service

Excellent as always. Been a customer for many years. The pallet delivery was quick and easy and I think better than the bags. I have bags to return so not too sure how I do that now as the pallet...

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Hayleigh

Certainly Wood

1 year ago

Thank you for your kind words and 5 star review! We are thrilled that you had such a positive experience! It's great to hear that you thought that Palletline delivery service was so quick and easy - I will be sure to pass this feedback on to them. The bulk bag return scheme has unfortunately ended for a number of reasons which you can read about on our blog post here: https://www.certainlywood.co.uk/blogs/news/why-are-we-removing-our-return-your-empty-bulk-bag-service Please note that our bulk bags are made of 100% recyclable flexi-plastics - just check with your local council to make sure that they are accepted at roadside collection in your area. Thank you for choosing us and for letting us know how we did. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 22/09/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Excellent

Recenze produktu

Hayleigh

Certainly Wood

1 year ago

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work! According to the tracking, your Kindling Mega box has now been delivered and we hope that everything was to your expectations. We look forward to assisting you again in future, and we are sorry for the delay on this occasion. Best wishes, Hayleigh

Datum nákupu: 04/09/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

good service

Recenze produktu

Hayleigh

Certainly Wood

1 year ago

We appreciate your kind words! Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated. Its wonderful to hear that you love our Fire Club membership so much you have rated it 5 stars! Please feel free to keep us updated on how the membership works out for you throughout the year. We look forward to assisting you in the future! Best wishes, Hayleigh

Datum nákupu: 15/09/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

An excite

I have dealt with Certainly Wood for a number of years and have always been more than satisfied with both their service and quality of products.

Hayleigh

Certainly Wood

1 year ago

Thank you so much for the 5 stars review! Your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Datum nákupu: 30/07/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Absolutely the best way to receive my logs.

Always excellent. Thank you.

Hayleigh

Certainly Wood

1 year ago

Thanks so much for your fantastic feedback! It makes our day hearing about how much our customers love our kiln dried logs and the "excellent" service they’ve received from our team. I have passed on your review to our team and look forward to assisting you in future. Best wishes, Hayleigh

Recenze produktu

Datum nákupu: 30/07/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

Easy to order. Efficient follow up and delivery information.

Hayleigh

Certainly Wood

1 year ago

Thank you for your wonderful review! We're delighted to hear you were happy with your purchase, it was easy to order and communications were great throughout the order and delivery process. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Datum nákupu: 21/09/2025

Důvěryhodný zákazník

Ověřeno Feefo

1 year ago

First class Certainly Wood

Excellent value and service. Have used for a few years and highly recommend.

Charlotte Hill

Certainly Wood

1 year ago

Thanks for the 5 stars, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Kind regards, Charlotte

Recenze produktu

Datum nákupu: 21/09/2025

Neobdržel/a jste pozvánku k recenzi?

Feefo Trusted Service Awards

Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.

Co jsou ocenění Trusted Service Awards

Proč věřit recenzím Feefo?

Další informace o společnosti Feefo

Recenze společnosti Certainly Wood

Small Bulk Bag 25cmDalší recenze tohoto produktuProhlédnout si stránku výrobkuQuality of wood is good. The admin and delivery was very poor. I wasted 8 hours over 2 days waiting for the promised delivery. The wood eventually late on Monday 29 th September.

Flamers 500 Value PackDalší recenze tohoto produktuProhlédnout si stránku výrobku

Kiln Dried Kindling Mega BoxDalší recenze tohoto produktuProhlédnout si stránku výrobku

Great Value Kiln Dried Logs - Pallets of Small BagsDalší recenze tohoto produktuProhlédnout si stránku výrobkuWe always order from Certainly Wood - great quality logs, kindling and flamers.

MembershipDalší recenze tohoto produktuProhlédnout si stránku výrobkuI’m so glad I became a member the 10% makes a difference and as always customer service is excellent, the wood is also great

Flamers 500 Value PackDalší recenze tohoto produktuProhlédnout si stránku výrobkuAlways a quick and easy way to light the fire. Have used these before and they make a handy addition to have by the stove.

Plant a TreeDalší recenze tohoto produktuProhlédnout si stránku výrobkuThe mega box has not yet been delivered too my home But the service from Certainly Wood is Excellent

MembershipDalší recenze tohoto produktuProhlédnout si stránku výrobkuexcellent service and quality

Kiln Dried Ash & Oak Crate MediumDalší recenze tohoto produktuProhlédnout si stránku výrobkuA much better way to send a large quantity of logs. Also, my store is full and I can tarpaulin this easily. Thank you.

KindleFlamer 18 packDalší recenze tohoto produktuProhlédnout si stránku výrobkuSuch an easy way to light the fire.

Flamers 500 Value PackDalší recenze tohoto produktuProhlédnout si stránku výrobkuExcellent for lighting wood burner logs. Great value and easy to use.

Small Bulk Bag 25cmDalší recenze tohoto produktuProhlédnout si stránku výrobkuHave used bulk bags a few times and they are great value and excellent logs. Excellent delivery service. Highly recommend.

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?