I ordered the wood and asked to be contacted before delivery. This did not happen. I called the company to be told my order was being delivered that day, however it did not arrive. I called the...
Seem to be a very good company with courteous and prompt service. Love the wood!
Certainly Wood
Certainly Wood
14 years ago
Simon
Good to speak to you to go over your points. It is fully pressure treated so longevity should not be an issue at all. I agree the strut should not have been cracked. Do check the weathershield fitting as it should not let any water in at all so that surprises me. Sorry the logstore did not quite live up to your expectations but delighted that you love the kiln dried logs
Nic
MD
Great service - very friendly and helpful, delivery efficiency is good.
Some feedback though - I rang up to place my order before xmas and was asked to do it via the web - surely customers should be...
Certainly Wood's service is prompt and I have always enjoyed quality kiln dried wood which is why I returned for a second and third delivery recently.
Certainly Wood
Certainly Wood
14 years ago
Andrew
Good to speak a few moments ago, once again sorry for the problems which have been identified as being due to a faulty fan in one of the kilns. All fixed now. I am glad we have been able to resolve the matter for you
regards
Nic
MD
Důvěryhodný zákazník
14 years ago
The response to my feedback has been almost instantaneous and Certainly Wood have made every effort to rectify the problem that we experienced with our latest delivery. Indeed, the offer to resolve the problem has been both thoughtful and efficient and the explanation of the problem shows a real determination to ensure that both service and product standards are maintained . I look forward to receiving the planned new delivery that we hope to use without further problems. I will have no hesitation in recommending Certainly Wood.
The only negative thing to note is that, both times that we have ordered, the logs on the pallet had become unstable (twisty, hilly country lanes?) which has made unloading the logs a bit of a...
There was a box of kindling missing from the original order but Certainly Wood responded swiftly & delivered the kindling in a timely manner. Customer service very good.
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.