Jak se shromažďují recenze na Feefo?

Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.

Kdo může zanechat recenzi na Feefo?

Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.

Jak ověřujeme recenze?

Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.

Jak se vypořádáváme s falešnými recenzemi?

Feefo brání lidem v zanechávání falešných recenzí, protože k poskytování zpětné vazby zveme pouze ověřené kupující.

CaminoWays.com Recenze | Hodnocení zákaznického servisu pro {{merchantUrl}} | Feefo

Důvěryhodný zákazník

Ověřeno Feefo

7 years ago

Via Francigena travel arrangements

The responsiveness of the staff when we were setting things up was excellent and navigated our changes very well. Overall, the luggage transfers were successful 3/4 times. Fortunately, I speak...

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The Team

CaminoWays.com

7 years ago

Dear Pilgrim,

Thank you for posting your review!

We are happy to hear that you were happy with your customer service from our team.

Thank you for addressing what you were not pleased with on your trip. One of our customer service representatives had been in touch with you addressing all of these issues.

Please do not hesitate to get back in touch with us regarding your feedback.

Kindest regards,

The Caminoways Team

Datum nákupu: 27/09/2018

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TC

Trusted Customer

Ověřeno Feefo

Ottawa

7 years ago

Co říká Trusted Customer o CaminoWays.com:

Walking the Portuguese Seaside-Coastal and Finisterre Way

-luggage transfers/hotel arrangements were all good making this part of the trip worry free -while the maps provided a good overview they couldn't really be relied upon to pinpoint specific locations...

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The Team

CaminoWays.com

7 years ago

Dear Arnold,

Thank you for submitting your feedback to us, it is much appreciated.

We are very happy to hear that you were pleased with the accommodations that we had booked for you and with the luggage transfers. It is fantastic to hear that you would recommend us to anyone! We would be more than happy to hear from you again should you want to do another Camino.

I am sorry to hear that you did not find the maps useful to pinpoint specific locations, this is something that we will work on going forward. I am happy that you found the trip notes to be accurate and helpful.

Best wishes,

The Caminoways Team

Recenze produktu

Datum nákupu: 16/09/2018

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TC

Trusted Customer

Ověřeno Feefo

Dublin

7 years ago

Co říká Trusted Customer o CaminoWays.com:

An outstanding camino trip and one I would love to repeat.

The service experienced was outstanding. The transfers of people and luggage were always on time. An emergency, injury to one of our walking group, was handled very professionally and with a prompt...

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The Team

CaminoWays.com

7 years ago

Dear Joseph,

Thank you for your feedback it is much appreciated!

We are delighted to hear that you enjoyed your trip along the Via Francigena. It really is a beautiful route. We are glad that we were able to help you out with one of your fellow walkers being injured. We do hope that everyone is doing well and have rested up since their trip!

We are sorry to hear that you were not happy with one of your hotels. We will have the reservations team take a look at this hotel. We are glad that the rest of them met your expectations.

Thank you very much for your feedback on our notes we are glad that you found them useful along your trail! We will take your points on board for future pilgrims along the Via Francigena about the signage and the taxis!

Thank you once again for your feedback and we hope to help you plan another Camino soon.

Best wishes,

Recenze produktu

Datum nákupu: 29/09/2018

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Trusted Customer

Ověřeno Feefo

7 years ago

Co říká Trusted Customer o CaminoWays.com:

As above

All Hotels were excellent, but some of the maps to the hotels could have been clearer. We had no problems with any of our transfers. We had a most enjoyable walk and we are looking forward to...

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The Team

CaminoWays.com

7 years ago

Dear Patricia,

Thank you very much for your five-star review, it is hugely appreciated!

We are delighted to hear that you enjoyed your trip and thought that all of your hotels were excellent. It is also great to know that you were happy with the luggage transfer service.

Thank you for informing us about the maps. This is something we will look into for the future!

We look forward to welcoming you back and helping you to plan another adventure with us.

Kind regards,

The Caminoways Team

Datum nákupu: 19/09/2018

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Důvěryhodný zákazník

Ověřeno Feefo

7 years ago

Camino Porto to Santiago Seaside Route

I felt that Camino Ways did their very best to accommodate my requirements for this journey. They were always available by phone and email, although there was some lag time with this and I felt it...

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The Team

CaminoWays.com

7 years ago

Dear Pilgrim,

Thank you for taking the time to give us a four-star review! We do appreciate it.

We are delighted to hear that you were pleased with our customer service. We are also happy to hear that you were pleased with your accommodations for the most part. We are currently working with the reservations team on speaking with the accommodations that you were not happy with.

Thank you for your comments about the route markers and our notes. This is something that we will pass onto our products team. A member of our customer service team will be in touch with you shortly to discuss this with you further.

Thank you once again for your review!

Kind regards,

The Caminoways Team

Recenze produktu

Datum nákupu: 17/09/2018

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TC

Trusted Customer

Ověřeno Feefo

Eugene, Oregon

7 years ago

Co říká Trusted Customer o CaminoWays.com:

Hike/Bike Camino Portugues from Porto to Santiago

From pick-up at the airport to our lodging, luggage transfers, bikes and many meals, Camino Ways arranged a complete package for our family's walk (two of us) and bicycle ride (two others) of the...

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The Team

CaminoWays.com

7 years ago

Dear Michael,

Thank you for taking the time to submit a review for us! We really appreciate it.

It is great to hear that you were happy with the services and the accommodation that we organised for you. We here at Caminoways hand select our accommodations for our clients and like to make sure our clients have somewhere clean and comfortable to rest their head after a long day of walking or cycling!

I am sorry to hear that you felt that the guidebook was too detailed at times! I can understand that this would be overwhelming but we do try to provide a guidebook with as much information as possible.

Once again thank you very much for your feedback and we do hope to see you travelling with us again in the future.

Kind regards,

The Caminoways Team

Recenze produktu

Datum nákupu: 10/09/2018

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Důvěryhodný zákazník

Ověřeno Feefo

7 years ago

excellent service and communication.

CaminoWays was very effective. Continuous communication was perfect and everything worked out as promised with no problems. I will defnitely recommend CaminoWays .

The Team

CaminoWays.com

7 years ago

Dear Pilgrim,

Thank you for taking the time to submit a five-star review for us! We really do appreciate that.

We are glad to hear that you were happy with all of the services that we provided you with. We are also happy to hear that you thought the service was worth the money you spent!

We do hope that should you choose to do another walk that you will travel with us.

Kind regards,

The Caminoways Team

Recenze produktu

Datum nákupu: 01/09/2018

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Trusted Customer

Ověřeno Feefo

London

7 years ago

Co říká Trusted Customer o CaminoWays.com:

Take the worry out of hiking

Detailed documentation including maps and details on hike is provided prior to the trip with 24/7 emergency services available when away. They organise accommodation and transfers and take the worry...

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The Team

CaminoWays.com

7 years ago

Dear Belinda,

Thank you for taking the time to give us such a lovely five-star review.

We are really happy to hear that you were pleased with all of the services that we organised for you and that you felt so at ease whilst travelling with us.

We do hope to hear from you again in the future should you choose to go on another trip with us.

Kindest regards,

The Caminoways Team

Recenze produktu

Datum nákupu: 30/09/2018

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Trusted Customer

Ověřeno Feefo

KAILUA KONA

7 years ago

Co říká Trusted Customer o CaminoWays.com:

All hotels except one were our first choice and exceeded expectations. Luggage transfers were flawless and questions were answered promptly Camino Ways delivered information in a timely manner.

The Team

CaminoWays.com

7 years ago

Dear Midge,

Thank you for passing us on your feedback and your five-star review. We really appreciate it.

We are so happy to hear that we exceeded your expectations. This is really good news. We would like to thank you for your lovely comments!

We are sorry to hear that you had some troubles with the directions!

We would love to hear from you again and help you to plan another trip should you choose to do a walking holiday again.

Kindest regards,

Recenze produktu

Datum nákupu: 07/09/2018

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Důvěryhodný zákazník

Ověřeno Feefo

7 years ago

Very prompt to reply to my inquiries. Very helpful when planning our trip. Very accommodating.

The Team

CaminoWays.com

7 years ago

Dear Pilgrim,

Thank you very much for your five-star review! We really do appreciate you taking the time to give us your feedback.

We are glad that you enjoyed your trip and found us to be prompt and helpful when planning your trip, this is one of our main goals here at Caminoways!

Thank you for letting us know about your accommodations. The superior collection can be such a nice treat whilst travelling along the Camino and we are delighted to hear that you liked it as much as we do!

We look forward to hearing from you again in the future should you choose to do another walk.

Best wishes,

The Caminoways Team

Recenze produktu

Datum nákupu: 11/09/2018

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Recenze společnosti CaminoWays.com

walkingVíce recenzí pro tento výrobek (37)Prohlédnout si stránku výrobkuit was a fair price for all the services that we received

walkingVíce recenzí pro tento výrobek (12)Prohlédnout si stránku výrobkuOutstanding service from Camino Ways

walkingVíce recenzí pro tento výrobek (37)Prohlédnout si stránku výrobkuI felt the directions in some places way very lacking and vague and unfortunately this was in areas where the way markings were also lacking. I realise that this is a fairly new route but I feel the...Přečíst další

walkingVíce recenzí pro tento výrobek (15)Prohlédnout si stránku výrobkuTwo of us were in our late 70's & two in our 50's. None of us had walked so much before! We found it excellent to be able to take the train from Porto to Vilar do Pinheiro (bikes and all) to begin...Přečíst další

walkingVíce recenzí pro tento výrobek (177)Prohlédnout si stránku výrobkuFor us as South Africans the euro/rand was quite expensive but it was every cent worth while.

walkingVíce recenzí pro tento výrobek (37)Prohlédnout si stránku výrobkuGood value for service provided

walkingVíce recenzí pro tento výrobek (37)Prohlédnout si stránku výrobkuMost of the directions were clear and easily navigated. we did have two days when the directions were not clear and walked several miles out of our way. A least a portion of that situation was user...Přečíst další

walkingVíce recenzí pro tento výrobek (177)Prohlédnout si stránku výrobkuWe wanted superior accommodations and they really came through.

Jak se shromažďují recenze na Feefo?

Kdo může zanechat recenzi na Feefo?

Jak ověřujeme recenze?

Jak se vypořádáváme s falešnými recenzemi?