Stressful day in trying to become a customer not sure it was worth it
I have been a customer since 2013 and rang about renewal to my local branch in magherafelt and got *Identifiable information removed by Feefo*. The service and manner of *Identifiable information...
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Alison Boyd
AXA Insurance - Northern Ireland
8 years ago
Thanks for your feedback Susan and for taking the time to talk to me. Please accept my sincere apologies once again. I feel as disappointed as you must have felt when I read the level of service your received. Thank you for coming back to Axa. We really do value your business and I'm delighted you got speaking to a member of staff who looked after you properly.
I was pleased with the service and the revised quotation.
My original quote for my car insurance was £340, however, when I called into the Bangor branch office, I got the quote reduced to £265, a saving of £75. It therefore pays to negotiate in person and...
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Alison Boyd
AXA Insurance - Northern Ireland
8 years ago
Thanks for your feedback Janet. I'm delighted you renewed with us and value our local service.
Good service and good price but website design flaw meant I had to ring up to get my cover after already inputting all my details online and then when on the phone I was told I had put down something...
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Alison Boyd
AXA Insurance - Northern Ireland
8 years ago
Thanks for your feedback Fergal and for taking the time to talk to me today. I'm sorry we didn't meet your needs and as discussed I have arranged a refund of £15 but kept key cover on your policy. Again please accept my sincere apologies for this oversight.
Co říká Venessa o AXA Insurance - Northern Ireland:
Disappointed
Disappointed that I didn't get a better deal on home and building insurance when I got car insurance.
Alison Boyd
AXA Insurance - Northern Ireland
8 years ago
Thanks for your feedback Venessa. Thank you for your car business and I'm sorry we couldn't meet your expectation on your home insurance. Hopefully you'll give us another chance to quote next year.
Naše nezávislá ocenění oceňují nejlepší značky v oblasti služeb zákazníkům. O vítězích se rozhoduje na základě hodnocení, které obdrží od svých zákazníků.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.