im stil not happy with the service i am reciving , i had a car accident few back and iv had to keep chacing you to tell me how things are doing with my claim and when you said your ring back you next...
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michael field
AXA Commercial Lines and Personal Intermediary
9 years ago
Dear Miss Thompson,
Thank you for taking the time to leave feedback.
I was sorry to read that you were unhappy that your claim was taking to long to be resolved for you.
Thank you for taking my call this morning and letting me know that this has already been resolved.
Many Thanks
Mike
AXA Insurance
Co říká MrRobertRussell o AXA Commercial Lines and Personal Intermediary:
Not good
This is now my second claim logged with lech am in 14 months, and quite frankly I could've gotten better service from a monkey.
BOTH times I logged the claim I phoned up at a later date (one was 2...
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michael field
AXA Commercial Lines and Personal Intermediary
9 years ago
Dear Mr Russell,
Thank you for taking the time to leave your feed back.
Your experience has fallen short of your expectation and for this i can only apologise.
Thank you for taking my call this afternoon and i hope my explanation has helped with what you are able to do going forward.
As suggested, if i can help any further, please do not hesitate to contact me on 01473 267645.
Many thanks
Mike
Axa Insurance.
Co říká Marshlease Ltd o AXA Commercial Lines and Personal Intermediary:
Prompt friendly and assertive once offices were open. Was somewhat frustrating initially when out of hours could not confirm cover for initial locksmith call-out. These staff should have access to...
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Emma Claxton
AXA Commercial Lines and Personal Intermediary
9 years ago
Dear Steven
Thank you for your constructive comments around our out of hours service needing access to customer account information. I'm sorry that this caused you some frustration. This is something we will look into.
I am pleased to hear that you received friendly and prompt service once you spoke to our claims department.
Regards
Emma
Commercial Claims
Dear Sir,
Thank you for taking the time to leave feedback - we appreciate it.
We're sorry to hear that your experience has fallen short of your expectations. I would like to understand more about the issues regarding the service you received therefore i will be in touch shortly.
Many thanks,
Sian Ward
AXA Insurance
Co říká MrWILLIAMVAN KLAVEREN o AXA Commercial Lines and Personal Intermediary:
It has taken some 3 weeks to conclude this tiny claim.
I have also been asked for information already sent and for information which I don't have! I will not use the service again.
michael field
AXA Commercial Lines and Personal Intermediary
9 years ago
Dear Mr Van Klaveren,
Thank you for taking the time to leave feedback.
Your experience has clearly fallen short of your expectations, and for this i can only apologise.
I have attempted to call you today to discuss your concern further. Unfortunately, I was only able to leave a message .
If you wish to discuss your concerns further please call me on 01473 267 645.
Many thanks
Mike
Axa Insurance
NEED TO EXPLAIN DIFFICULTIES IF ITEMS NOT COVERED.
LONG WAIT FOR THAT.
Emma Claxton
AXA Commercial Lines and Personal Intermediary
9 years ago
Dear Sir
Thank you for your feedback and for rating our service as good.
I note your comment about having to wait a long time for confirmation about items that were not covered under your policy. Sam from our claims team has left you a voicemail so that we can understand more about why you feel that there were delays on your claim. We would be grateful if you could please contact us on 0370 8507134.
Thank you for taking the time to leave your comments.
Regards
Emma
Commercial Claims
Very willing, pleasant men who worked hard to repair our drains, but unfortunately they had a long journey which cut down their working day considerably
AXA Insurance underwrites a wide range of general insurance products, mostly in the intermediated market, where we specialise in Personal and Commercial Lines. We also underwrite products for some of the UK's leading brands. AXA Commercial Lines and Personal Intermediary is part of AXA Insurance UK plc, which belongs to the AXA group of companies.
Zpětnou vazbu shromažďujeme nezávisle jménem společností, které s námi spolupracují. Naše platforma oslovuje pouze ověřené kupující, takže si můžete být jisti, že čtete recenze od skutečných zákazníků.
Recenzi na Feefo mohou zanechat pouze zákazníci s dokladem o nákupu. Zajišťujeme to tím, že kupující oslovujeme okamžitě po transakci.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
Ověřujeme, zda recenze pocházejí od skutečných zákazníků, a to tak, že je přiřazujeme k prodeji nebo transakci. Lidé jsou vyzváni, aby zanechali recenzi, až po nákupu v daném podniku.
AXA Insurance underwrites a wide range of general insurance products, mostly in the intermediated market, where we specialise in Personal and Commercial Lines. We also underwrite products for some of the UK's leading brands. AXA Commercial Lines and Personal Intermediary is part of AXA Insurance UK plc, which belongs to the AXA group of companies.
