Recenze společnosti AXA Commercial Lines and Personal Intermediary

Thank you for taking the time to provide feedback, which is invaluable in helping us improve our Customer’s experience. It is really good to hear that Melissa provided you with a First Class Service. I will pass your comments on to her. I am sorry to hear that you found the Notification process repetitive and that you are unhappy with Ashton KCJ Service. All of your feedback will be passed on to the relevant areas to review. Kind regards, Liza

Dear Mrs McGee Thank you for taking the time to leave feedback. Having reviewed our file we can accept that communication between us has not been of a sufficient level. This is something we are looking to improve and we are working with our network of repairers to ensure Customers are kept informed. Many thanks for bringing this to our attention, we will endeavor to act of the details you have provided to improve the service for our Customers. If you wish to discuss your claim further, please do not hesitate to contact us on 01473 267 645. Yours David AXA Insurance.

Dear Ms Rankin, Thank you for taking the time to leave feedback. I have tried to call you this morning, as your message would seem to request. I was however only able to leave a message on your answerphone. If you wish to discuss your claim further, please do not hesitate to call me on 01473 267 645. Yours Mike AXA Insurance.

Dear Mr Latham, Thank you for taking the time to leave feedback. I was sorry to read that your AXA experience did not live up to your expectations, and for this i apologise. I have tried to call you this morning to discuss your concerns, but was only able to leave a message. If you wish to discuss your concerns with your claim further, please do not hesitate to call me on 01473 267 645. Yours Mike AXA Insurance

Dear Mr Ebdy, Thank you for your kind comments and we’re glad you found AXA Insurance good to deal with! I'm sorry to hear that you have been pursued by Claim Chaser companies. Unfortunately we have no control of these external companies however we would like to understand how we could help in the future therefore please call me on 01440716024 to discuss further. Many thanks, Sian Ward AXA Insurance

Dear Mrs Ndatha, Thank you for taking the time to leave your feedback. Your experience has fallen short of our expectations, and for this I can only apologise. I have emailed you to understand more about the issues regarding the service you received. We would like to make sure the issues that you have experienced have been resolved and take steps to make sure they are not repeated in the future. Many thanks, Sian Ward AXA Insurance

Thank you for your feedback ! - This is very much appreciated We will ensure the representatives are made aware of your feedback Kind Regards Mel Gray