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Ressenyes de The Works | Opinions d'atenció al client per a | {{merchantUrl}} Feefo

Mostrant 269,282 ressenyes

Client de confiança

Verficada per Feefo

1 year ago

Not a single redeeming feature

Box came with no bubble wrap or any other packaging in it - my order had just been dumped in it and the box sealed. One item was also missing from my order and I had to wait two weeks to find out...

Llegeix més

Donna Smith

The Works

1 year ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with an item missing. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

1 year ago

Client de confiança

Verficada per Feefo

1 year ago

Poor service, let down last minute at xmas.

My order never arrived (xmas wrapping paper, bow, tags and ribbons etc). Took them about 18 days to tell me that the parcel had gone missing and that they had none left in stock, and instantly gave...

Llegeix més

Donna Smith

The Works

1 year ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Victoria Manning

Verficada per Feefo

Braintree

1 year ago

Què Victoria Manning va dir sobre The Works:

Missing items and complaint not responded to for a long time. Very annoying when ordering lots of bits for Xmas

Donna Smith

The Works

1 year ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with items missing. Our records show a customer service adviser has been in touch and have issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiança

Verficada per Feefo

1 year ago

On line service poor

Shop service very good Online shopping not good / only half order received and no way to ask about the shortfall

Client de confiança

Verficada per Feefo

1 year ago

Most of my order got cancelled and then sent something random in the box instead

Donna Smith

The Works

1 year ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that you were disappointed with the service that you received. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Delma Linsell

Verficada per Feefo

Sutton, Surrey.

1 year ago

Què Delma Linsell va dir sobre The Works:

Excellent service and quality merchandise

Website was easy to access. Ordering was simple and easy to use. Postage was free! Quick delivery.

Client de confiança

Verficada per Feefo

1 year ago

Absolutely brilliant service. Speedy and helpful

Dawn Hobbs

Verficada per Feefo

1 year ago

Anne Lewis

Verficada per Feefo

1 year ago

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