Com es recullen les ressenyes de Feefo?

Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.

Qui pot deixar una ressenya de Feefo?

Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.

Com verifiquem les ressenyes?

Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.

Com ens encarreguem de les ressenyes falses?

Feefo impedeix que es deixin ressenyes falses perquè només convidem els compradors verificats.

Ressenyes de My Cruises | Opinions d'atenció al client per a | https://www.feefo.com/reviews/mycruises Feefo

Mostrant 1,895 ressenyes

Leonie Martin

5 years ago

Data de la compra: 01/08/2019

Què Leonie Martin va dir sobre My Cruises:

Very efficient and easy to deal with prompt answers and accurate booking information

Mostra totes les ressenyes dels consumidors

Client de confiança

5 years ago

Data de la compra: 05/08/2019

I would recommend My Cruises, so far the experience has been good, a little more feedback in regards to how the booking is progressing would be nice.

Mostra totes les ressenyes dels consumidors

Isabella Spalding

5 years ago

Data de la compra: 11/10/2019

Què Isabella Spalding va dir sobre My Cruises:

Friendly & helpful

Very friendly & helpful, I was given a lot of useful info

Mostra totes les ressenyes dels consumidors

Elio De Luca

5 years ago

Data de la compra: 20/07/2019

Què Elio De Luca va dir sobre My Cruises:

I initially thought that they were very informative about the cruise I was interested in. Since then I asked for information about which ports were a must see on the cruise, because I can't afford...

Read all

Charlene

My Cruises

5 years ago

Hello there, Thank you so much for your feedback and we sincerely apologise for the level of service you received while booking your holiday. We are so sorry for the lack of follow up as this is not keeping with the company values. We will pass this feedback to the relevant department to ensure training and procedures are improved for a more personal customer service experience in the future. If you would like to discuss anything further please let us know and we will be in contact again soon. Kind regards, My Cruises

Elio De Luca

5 years ago

The representative contacted me and advised me who I should talk to. Thank you.

Mostra totes les ressenyes dels consumidors

Client de confiança

5 years ago

Data de la compra: 09/08/2019

When I called up for my holiday booking was very helpful with the service.

Mostra totes les ressenyes dels consumidors

Kerry Gajda

5 years ago

Data de la compra: 14/09/2019

Què Kerry Gajda va dir sobre My Cruises:

too early to put in a rating

cant really rate as just booked. not really had any interaction with the company. deposit paid and email was sent back in receipt of the booking deposit

Charlene

My Cruises

5 years ago

Thank you for your response, we look forward to ensuring a smooth and enjoyable holiday for you. Kind regards, My Holiday Centre

Kerry Gajda

5 years ago

nothing further to add

Mostra totes les ressenyes dels consumidors

Client de confiança

5 years ago

Data de la compra: 21/06/2019

Very good service, the team are wonderful

Staff are very good. Extremely happy with the service great deals.

Mostra totes les ressenyes dels consumidors

Client de confiança

5 years ago

Data de la compra: 22/07/2019

prompt in getting back to us with options and confirmations,

Mostra totes les ressenyes dels consumidors

Josephy Conlan

5 years ago

Data de la compra: 02/08/2019

Què Josephy Conlan va dir sobre My Cruises:

yes

Mostra totes les ressenyes dels consumidors

Client de confiança

5 years ago

Data de la compra: 08/11/2019

Love to hear your happy voice

In general the service and following up mater is great, but it would be better to hear a cheer up voice when someone answers the phone (as this is a online service provider) to lift up the positive...

Read all

Charlene

My Cruises

5 years ago

Hello there, Thank you so much for your response and we appreciate your enthusiasm in getting in touch with our Cruise Experts. We agree that our Cruise Experts should be cheerful and friendly when speaking with our customers and we have passed this feedback to the relevant department to remind them that it is important to speak with our travellers in a friendly and approachable tone. We will be glad to have you onboard and thank you again for taking the time to provide this feedback. Kind regards, My Cruises.

Mostra totes les ressenyes dels consumidors

No heu rebut cap invitació a les ressenyes?

Quant a My Cruises

My Cruises is a unique Australian owned company whose aim is to make cruising less confusing. Offering a hand-picked selection of the best cruises and packaging them together with flights, transfers and added bonuses such as pre-cruise city breaks to create unbeatable value cruise holidays. Customer experience is our number one priority, and we ask every customer for a My Cruises review so we can constantly improve our customer service. My Cruises testimonials are consistently positive and our happy customers love the service they receive.

Read all

0200000000

Suite 127a, Level 1,, Oasis Centre Victoria Ave, Broadbeach, Queensland, 4218, Australia

Per què confiar en les ressenyes de Feefo?

Més informació sobre Feefo