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Ressenyes de My Cruises

https://www.mycruises.com.au

My Cruises Reviews from all our customers. Learn more about MyCruises here!

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My Cruises ja no és un client actiu de Feefo
Mostrant 1,895 ressenyes
Client de confiança
4 years ago
Data de la compra: 10/07/2019
Steer clear
Poor follow up service. Trip cancelled and told getting a full refund 4 months later and still no refund.Have stopped responding to emails.
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Jessica.Roberts@ignitetravel.com
My Cruises
4 years ago
Hi there, thank you for your feedback and I apologise for the delay in response - these are unprecedented times. I have been made aware that our Cruise Manager reached out to you via email yesterday. Thank you again for your patience. King regards, Jessica.
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Client de confiança
5 years ago
Data de la compra: 13/11/2019
Zero communication
I was to take a cruise on 29th April but so far have heard nothing, obviously it’s all cancelled but would appreciate some communication as to a refund and when that can be expected.
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GM
Gerard Melia
Sydney
5 years ago
Data de la compra: 05/10/2019
Què Gerard Melia va dir sobre My Cruises:
our cruise was canceled and we did not receive a refund, I would like to know when this is going to happen
20
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Client de confiança
5 years ago
Data de la compra: 08/11/2019
Perhaps if your people returned phone calls and emails it would be better. I am now dreading what further things will happen and would ask for my money back if I could.
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Charlene
My Cruises
5 years ago
Hi there,Our sincere apologies for the delayed response. We understand communication is paramount and have escalated this to our My Cruises Manager who will be in contact, as the level of assistance you have received thus far is not in keeping with our company values. Thank you for your feedback, this will be used to improve our training and processes. We look forward to ensuring you are confident to look forward to this trip for your special anniversary.Kind regards, My Cruises
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Raymond Fisher
Portland Victoria
5 years ago
Data de la compra: 19/08/2019
Què Raymond Fisher va dir sobre My Cruises:
Exceptional service as usual
They did a fantastic job. Always kept us well informed Very helpful.
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Client de confiança
5 years ago
Data de la compra: 25/09/2019
CAN'T ADD ANYMORE UNTIL I RETURN HOME FROM TRIP IN SEPTEMBER 2020
MONEY WAS PAID AS REQUESTED BUT NO RECEIPTS HAE BEEN ISSUED NO ADVICE REGARDING VIZAS REQUIRED, NOT MUCH INFORMATION ON SIDE TREIPS FROM THE SHIP LOOKS LIKE I HAVE TO RING AND FIND EVERYTHING OUT...

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Alessandro Russo
5 years ago
Data de la compra: 26/09/2019
Què Alessandro Russo va dir sobre My Cruises:
Please have your consultants book the rest of my trip as requested in email
I do not get replies. Have booked Booking # MYC-03075 I have chosen the flights and requested it be booked - no answer I have added additional 3 days accommodation in Dubai and chosen the hotel and...

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SB
Stephen Boswell
5 years ago
Data de la compra: 25/10/2019
Què Stephen Boswell va dir sobre My Cruises:
They are being very helpful
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Client de confiança
5 years ago
Data de la compra: 31/07/2019
Very disappointed with 5 months prior to departure
We wanted to change our flight to Dubai in April prior to our cruise. We had fully paid for our holiday in December, and after making an enquiry regarding the flight time change was informed to...

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Client de confiança
5 years ago
Data de la compra: 30/09/2019
Great service from booking to return home from cruise
Great service by Steven Box in booking our cruise, any queries were quickly addressed. Document department Karli absolutely fantastic!! Our tickets went missing finally arrived via Western Australia,...

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Quant a My Cruises
My Cruises is a unique Australian owned company whose aim is to make cruising less confusing. Offering a hand-picked selection of the best cruises and packaging them together with flights, transfers and added bonuses such as pre-cruise city breaks to create unbeatable value cruise holidays. Customer experience is our number one priority, and we ask every customer for a My Cruises review so we can constantly improve our customer service. My Cruises testimonials are consistently positive and our happy customers love the service they receive.
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Quant a My Cruises
My Cruises is a unique Australian owned company whose aim is to make cruising less confusing. Offering a hand-picked selection of the best cruises and packaging them together with flights, transfers and added bonuses such as pre-cruise city breaks to create unbeatable value cruise holidays. Customer experience is our number one priority, and we ask every customer for a My Cruises review so we can constantly improve our customer service. My Cruises testimonials are consistently positive and our happy customers love the service they receive.