Com es recullen les ressenyes de Feefo?

Recollim comentaris de manera independent en nom de les empreses que treballen amb nosaltres. La nostra plataforma només contacta els compradors verificats, de manera que podeu estar segurs que llegiu ressenyes de clients reals.

Qui pot deixar una ressenya de Feefo?

Només els clients amb prova de compra poden deixar una revisió de Feefo. Ho assegurem posant-nos en contacte amb els compradors immediatament després de la transacció.

Com verifiquem les ressenyes?

Comprovem que les ressenyes provenen de clients reals fent-les coincidir amb una venda o transacció. Només es convida a les persones a deixar una ressenya després d'haver comprat amb nosaltres.

Com ens encarreguem de les ressenyes falses?

Feefo impedeix que es deixin ressenyes falses perquè només convidem els compradors verificats.

Ressenyes de My Cruises | Opinions d'atenció al client per a | {{merchantUrl}} Feefo

Mostrant 1,895 ressenyes

Client de confiança

5 years ago

Steer clear

Poor follow up service. Trip cancelled and told getting a full refund 4 months later and still no refund.Have stopped responding to emails.

Jessica.Roberts@ignitetravel.com

My Cruises

5 years ago

Hi there, thank you for your feedback and I apologise for the delay in response - these are unprecedented times. I have been made aware that our Cruise Manager reached out to you via email yesterday. Thank you again for your patience. King regards, Jessica.

Client de confiança

6 years ago

Zero communication

I was to take a cruise on 29th April but so far have heard nothing, obviously it’s all cancelled but would appreciate some communication as to a refund and when that can be expected.

Gerard Melia

Sydney

6 years ago

Què Gerard Melia va dir sobre My Cruises:

our cruise was canceled and we did not receive a refund, I would like to know when this is going to happen

Client de confiança

6 years ago

Perhaps if your people returned phone calls and emails it would be better. I am now dreading what further things will happen and would ask for my money back if I could.

Charlene

My Cruises

6 years ago

Hi there,Our sincere apologies for the delayed response. We understand communication is paramount and have escalated this to our My Cruises Manager who will be in contact, as the level of assistance you have received thus far is not in keeping with our company values. Thank you for your feedback, this will be used to improve our training and processes. We look forward to ensuring you are confident to look forward to this trip for your special anniversary.Kind regards, My Cruises

Raymond Fisher

Portland Victoria

6 years ago

Què Raymond Fisher va dir sobre My Cruises:

Exceptional service as usual

They did a fantastic job. Always kept us well informed Very helpful.

Client de confiança

6 years ago

CAN'T ADD ANYMORE UNTIL I RETURN HOME FROM TRIP IN SEPTEMBER 2020

MONEY WAS PAID AS REQUESTED BUT NO RECEIPTS HAE BEEN ISSUED NO ADVICE REGARDING VIZAS REQUIRED, NOT MUCH INFORMATION ON SIDE TREIPS FROM THE SHIP LOOKS LIKE I HAVE TO RING AND FIND EVERYTHING OUT...

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Alessandro Russo

6 years ago

Què Alessandro Russo va dir sobre My Cruises:

Please have your consultants book the rest of my trip as requested in email

I do not get replies. Have booked Booking # MYC-03075 I have chosen the flights and requested it be booked - no answer I have added additional 3 days accommodation in Dubai and chosen the hotel and...

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Stephen Boswell

6 years ago

Què Stephen Boswell va dir sobre My Cruises:

They are being very helpful

Client de confiança

6 years ago

Very disappointed with 5 months prior to departure

We wanted to change our flight to Dubai in April prior to our cruise. We had fully paid for our holiday in December, and after making an enquiry regarding the flight time change was informed to...

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Client de confiança

6 years ago

Great service from booking to return home from cruise

Great service by Steven Box in booking our cruise, any queries were quickly addressed. Document department Karli absolutely fantastic!! Our tickets went missing finally arrived via Western Australia,...

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